Your AI employee for every customer conversation.
Tap and ask a question out loud. This is how it will answer your customers' calls.
What is Solwees?
Solwees is an AI receptionist and booking software for service businesses: salons, clinics, restaurants, hotels and shops. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should.
- Channels
- Solwees answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email, at any hour.
- Booking
- Solwees books appointments and table reservations into the system the business already uses, such as Altegio, Booksy, Fresha, OpenTable or SevenRooms.
- Reminders
- With the Marketing module Solwees sends the client a booking confirmation and a reminder the day before the visit. Solwees carries a reschedule or a cancellation through in the booking system.
- CRM
- Solwees writes chats and handoff summaries into Bitrix24, amoCRM or Kommo. For a business that has no CRM, deals and tasks are built into Solwees as a paid module.
- Handoff to a person
- Solwees passes a chat to a staff member when the client asks for a person, and tells the team the reason. When a caller asks for a person during your working hours, Solwees rings the team in the mobile app, and if nobody picks up, it tells the caller that a manager will call back.
One inbox. Every channel.
Voice, WhatsApp, Telegram, Instagram, Messenger, Viber, email, TikTok and the web widget. One agent, one context, every conversation in sync.
A custom agent for your business
Start from a ready role for any business: restaurants, salons, hotels, ecommerce, support, sales and more. Or tell us what you want the agent to do and we build it. It answers every channel, books and sells, sends reminders and runs campaigns. Your CRM keeps the record.
Restaurants
Table reservations, takeaway orders and no-show reminders.
It answers every call, WhatsApp and Instagram the moment they come in, books the table and takes takeaway orders without tying up your host. Bookings are confirmed automatically, reminders cut no-shows, and anything unusual goes straight to your team.
See how it works
Replies in 800ms
Real measured reply latency. Faster than a human can react.
Speaks 50+ languages
Native accents, no awkward translations
Enterprise-grade security
GDPR ready. SOC 2 and ISO 27001 audit in progress.
Hands off to your team
Escalates to a human with full context attached
Books into your calendar
Altegio, Google Calendar, Stripe, OpenTable, Booksy and more
Hands off to your team
Escalates to a human with full context attached
Books into your calendar
Altegio, Google Calendar, Stripe, OpenTable, Booksy and more
See what missed calls cost you
Put in your own numbers and the sum updates as you go.
Your estimate: the share of callers who wanted to book or reserve.
10 calls a day × 30% × €45 × 30 days
Solwees answers every call, day and night, and books the client itself.
Your business in your pocket
Real-time control, zero noise. Step in only when you need to.
Questions about Solwees
Short answers for a business owner who is choosing an AI receptionist: what Solwees does, what it works with, what it costs and how to start.
What is Solwees and who is it for?
Solwees is an AI receptionist and booking software for service businesses. It answers phone calls and messages, books clients into the booking system or CRM the business already uses, sends reminders and hands a conversation to a person when needed. It is built for businesses that take bookings and orders by phone and in messengers: beauty salons and barbershops, clinics, restaurants, hotels, shops and home service companies.
Which channels does Solwees answer on?
Solwees answers on seven channels: phone calls, WhatsApp, Instagram direct messages, Telegram, Facebook Messenger, the chat widget on a website and email. Viber is a paid add-on. Every channel lands in one inbox, in the web dashboard and in the mobile app, and calls are kept with their transcripts. Outbound calls and calling campaigns are included from the Studio plan up.
Which booking systems and CRMs does Solwees work with?
Solwees books into Altegio, Booksy, Fresha and Treatwell for salons, and into OpenTable, SevenRooms and CoverManager for restaurants, and it writes chats into Bitrix24, amoCRM and Kommo. Solwees works on top of the system a business already uses. The full list of supported systems is on the integrations page, and other systems are connected on request. A business without a supported system can take bookings in Solwees itself, in its own catalogue of services and calendar.
How much does Solwees cost?
Solwees plans start at €39 a month for one location, and the assistant starts at €99, as of October 2026. Hub at €39 is a shared inbox for the team without the assistant. Solo at €99 adds the assistant in chats. Studio at €249 adds answering phone calls with 100 call minutes, outbound calls and calling campaigns. Network at €499 adds a network of branches with one shared channel and 300 call minutes. Enterprise starts at €999. The free trial lasts 7 days and needs no card.
What do I need to set up Solwees?
You need a channel, your services and prices, and access to your booking system if you use one. You set all of it up yourself in the dashboard during the 7-day free trial. The channel can be WhatsApp by QR code or through the official API, a Telegram bot, Instagram, a phone number, or the website chat, which is installed with one script tag. Services, prices and rules go into the knowledge base as articles, PDF, DOCX or TXT files, a Google Sheet or a Google Doc.
When does Solwees hand a conversation to a person?
Solwees is set to answer only from your knowledge base, so it hands a conversation to a person when the answer is not there, when the client asks for one, or on a topic you chose, such as refunds. In a chat the team gets a notification with a short summary of the request. On a call, when the caller asks for a person during your working hours, Solwees rings your team in the mobile app. If nobody picks up, it tells the caller that a manager will call back.
Which languages does Solwees speak?
Solwees holds conversations in 50+ languages. In chats the assistant replies in the language of the client’s message, and you set the main reply language and the extra ones you allow. For the team, the web dashboard and the mobile app come in English, Russian, Ukrainian, Spanish and Georgian.