Automation for Customer Support
Spain has roughly 50,000 active support teams, and a real share of them lose inbound calls or messages outside the hours the team can actually pick up. Front-desk automation closes that gap without adding headcount.
Solwees answers calls and messages around the clock, handles 50+ languages with auto-detection, and logs every request in your system without anyone having to type.
Why automate the front desk for Customer Support
The bottleneck for any support team is the same: calls that come in outside opening hours, or while the team is busy with the customer already on site. A missed call is a missed customer, and empty slots in high-demand windows are revenue that does not come back. Solwees closes that gap with a call answered in under a second and the details written into your system before the line drops. It is not an IVR with key-press menus: it is a conversational agent that understands natural language in 50+ languages and follows the script you define.
How Solwees solves it
- 01Tier-1 queries (order status, returns, FAQ) handled without human handoff.
- 02Ticket created in your CRM or helpdesk with a structured summary for tier-2.
- 03Handles 50+ languages with auto-detection and mid-call switching, no context lost.
Integrations that matter for support teams
Solwees connects to your CRM or scheduling tool via webhook, no migration required.
See all available integrations /product/integrations
Pricing
From €99/month for a single-location support team. Includes call handling, WhatsApp, a connection to your CRM or scheduling tool, and English-language support. No contract.
Start free trialReady to automate the front desk of your support team?
Live in under 48 hours. No changes to your current systems, no team training.
Talk to SolweesFrequently asked questions
Which languages can Solwees handle?
Solwees covers 50+ languages with automatic detection. The agent switches mid-call or mid-WhatsApp without losing context, useful when your customer base mixes domestic and international callers.
Does it connect to my CRM or scheduling tool?
Yes. Solwees forwards the customer's name, phone, reason, and time into the CRM or scheduling tool you already use, either via native integration or a webhook. No double entry, no CSV export.
Does it work over WhatsApp too?
Yes. The same agent handles voice calls and WhatsApp messages with the same flow. Every conversation is transcribed and translated in the Solwees dashboard.
How long does it take to go live?
Standard rollout: 48 hours from signup. That includes a local number, the connection to your system, custom voice, and a welcome script adapted to your support team.
What about customers who do not show up?
Solwees sends a WhatsApp reminder 24 hours ahead and supports prepayment when you enable it. It is the highest-impact lever you can pull on no-shows.