Automation for Online Stores
Spain has roughly 100,000 active online stores, and a real share of them lose inbound calls or messages outside the hours the team can actually pick up. Front-desk automation closes that gap without adding headcount.
Solwees answers calls and messages around the clock, handles 50+ languages with auto-detection, and writes every request straight into Stripe without anyone having to type.
Why automate the front desk for Online Stores
The bottleneck for any online store is the same: calls that come in outside opening hours, or while the team is busy with the customer already on site. A missed call is a missed customer, and empty slots in high-demand windows are revenue that does not come back. Solwees closes that gap with a call answered in under a second and the details written into your system before the line drops. It is not an IVR with key-press menus: it is a conversational agent that understands natural language in 50+ languages and follows the script you define.
How Solwees solves it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter for online stores
Solwees plugs natively into the tools the sector already runs, no migration required:
See all available integrations /product/integrations
Pricing
From €99/month for a single-location online store. Includes call handling, WhatsApp, integration with Stripe, and English-language support. No contract.
Start free trialReady to automate the front desk of your online store?
Live in under 48 hours. No changes to your current systems, no team training.
Talk to SolweesFrequently asked questions
Which languages can Solwees handle?
Solwees covers 50+ languages with automatic detection. The agent switches mid-call or mid-WhatsApp without losing context, useful when your customer base mixes domestic and international callers.
How does it integrate with Stripe?
Native: the request is written into Stripe with customer details, time, and service information. No double entry, no CSV export.
Does it work over WhatsApp too?
Yes. The same agent handles voice calls and WhatsApp messages with the same flow. Every conversation is transcribed and translated in the Solwees dashboard.
How long does it take to go live?
Standard rollout: 48 hours from signup. That includes a local number, the connection to your system, custom voice, and a welcome script adapted to your online store.
What about customers who do not show up?
Solwees sends a WhatsApp reminder 24 hours ahead and supports prepayment when you enable it. It is the highest-impact lever you can pull on no-shows.