Automation for Online Stores in Madrid
Madrid runs roughly 1,500 active online stores, and a real share of them lose inbound calls or messages outside the hours their team can pick up. Front-desk automation closes that gap without adding headcount, handling English, French, Italian and Portuguese 24/7.
Solwees picks up calls and messages in under a second, handles English, French, Italian and Portuguese with auto-detection, and writes every request straight into Stripe without anyone having to type.
Why automate the front desk in Madrid
Madrid-based online shops get a pre-sale-question spike after 21:00. The pressure peak in Madrid hits between 10:00 to 14:00 and 17:00 to 22:00, with the online store at capacity. A missed call there is a missed customer, and empty slots in high-demand windows are revenue that does not come back. Solwees closes that gap with a call answered in under a second and the details written into your system before the line drops. It is not an IVR with key-press menus: it is a conversational agent that understands natural language and follows the script you define.
How Solwees solves it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Madrid
Shopify, WooCommerce and PrestaShop; Tidio and Zendesk Chat in larger brands. In Madrid, the tools the sector already runs plug in without migration:
See all available integrations /product/integrations
Pricing
From €99/month for a single-location online store in Madrid. Includes call handling, WhatsApp, integration with Stripe, and English-language support. No contract.
Start free trialReady to automate the front desk of your online store in Madrid?
Live in under 48 hours. No changes to your current systems, no team training.
Talk to SolweesFrequently asked questions
Which languages can Solwees handle for customers in Madrid?
Solwees covers 50+ languages with automatic detection. In Madrid most traffic arrives in English, French, Italian and Portuguese, and the agent switches mid-call without losing context.
How does it integrate with Stripe?
Native: the request is written into Stripe with customer details, time, and service information. No double entry, no CSV export.
Does it work over WhatsApp too?
Yes. The same agent handles voice calls and WhatsApp messages with the same flow. For online stores in Madrid, this matters most when the 10:00 to 14:00 and 17:00 to 22:00 rush hits and your team can not pick up.
How long does it take to go live in Madrid?
Standard rollout: 48 hours from signup. That includes a local number, the connection to your system, custom voice, and a welcome script adapted to your online store.
What about customers who do not show up?
Solwees sends a WhatsApp reminder 24 hours ahead and supports prepayment when you enable it. It is the highest-impact lever you can pull in the 10:00 to 14:00 and 17:00 to 22:00 window in Madrid.