# Solwees > Solwees is an AI receptionist and booking software for service businesses. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should. Solwees is a product of SMYADGT OÜ, Tallinn, Estonia. Contact: ceo@solwees.ai. The site is published in 14 languages; the links below lead to the English pages. Prices are per location, per month, in euros, as of October 2026. A longer plain-text description (channels, integrations, plans, limits, questions and answers): https://solwees.ai/llms-full.txt ## Product - [Solwees home page](https://solwees.ai/en): What Solwees is, the channels it answers on, the industries it is used in and the common questions. - [All features](https://solwees.ai/en/product/features): The overview of everything in the product, with links to each part. - [AI phone agent](https://solwees.ai/en/product/phone-agent): Answers incoming phone calls, books appointments and reservations into the system the business already uses, and hands the call to a person when it should. Included from the Studio plan, or on Solo with a pack of call minutes. - [Outbound calls and calling campaigns](https://solwees.ai/en/product/outbound-calls): Calls the people on a contact list within set hours and tries again when nobody answers. From the Studio plan. - [WhatsApp AI chatbot](https://solwees.ai/en/product/whatsapp-automation): Answers WhatsApp messages, books appointments and sends reminders. - [Instagram DM](https://solwees.ai/en/product/instagram): Answers Instagram direct messages and takes bookings in the conversation. - [Telegram](https://solwees.ai/en/product/telegram): Answers Telegram messages with the same assistant as on the other channels. - [Email](https://solwees.ai/en/product/email): Answers email enquiries and keeps them in the same inbox as the messengers. - [Website chat widget](https://solwees.ai/en/product/web-widget): A chat for the business website: the assistant answers visitors and takes bookings, and the conversation lands in the shared inbox. - [Shared inbox](https://solwees.ai/en/product/unified-inbox): Website chat, WhatsApp, Instagram, Telegram, Messenger and email in one window for the team. - [Sales assistant](https://solwees.ai/en/product/sales-agent): Answers clients from the knowledge base, helps them choose, collects the request and alerts a manager with a summary. - [CRM, deals and tasks](https://solwees.ai/en/product/crm): Writes conversations, handoff summaries and bookings into the CRM or booking system the business already uses. Built-in deals and tasks are a paid module. - [Integrations](https://solwees.ai/en/product/integrations): The booking systems, reservation systems, CRMs, calendars and payment services Solwees connects to, with those still marked coming soon. - [Email campaigns](https://solwees.ai/en/product/email-marketing): Newsletters built in a drag-and-drop builder and sent to client groups from the business domain, with a funnel from delivered to booked. The marketing assistant drafts campaigns. - [SMS](https://solwees.ai/en/product/sms): Booking confirmations, reminders, thank-you messages, payment links and manager alerts by SMS under the business name, with delivery status and history. - [Two booking systems](https://solwees.ai/en/product/booking-sync): A marketplace and the business booking system together: the assistant offers only times free in both and copies its bookings into the second system. - [Marketing](https://solwees.ai/en/product/marketing): Booking confirmations, visit reminders, review requests, win-back messages and broadcasts in WhatsApp and Telegram. A paid module. - [Visit reminders](https://solwees.ai/en/product/reminders): Reminders before the visit that ask the client to confirm. - [Feedback and reviews](https://solwees.ai/en/product/reviews): A review request sent to the client after the visit. - [Reports and analytics](https://solwees.ai/en/product/analytics): Reports on bookings and their value, conversations, channels, the team and the work of the assistant. - [Mobile app](https://solwees.ai/en/product/mobile-app): A free app for iPhone and Android: chats from every channel, calls with recordings and transcripts, bookings, deals and tasks. - [Knowledge base](https://solwees.ai/en/product/knowledge-base): The services, prices and rules of the business that the assistant answers from. - [Handoff to a person](https://solwees.ai/en/product/escalation): How the assistant hands a conversation to a member of staff. - [Languages](https://solwees.ai/en/product/languages): Conversations in 50+ languages. - [Multi-location](https://solwees.ai/en/product/multi-location): A network of branches with one shared channel. From the Network plan. - [Booking flow](https://solwees.ai/en/product/booking-flow) - [Assistant rules](https://solwees.ai/en/product/agent-rules) - [Customer memory](https://solwees.ai/en/product/customer-memory) - [Promotions](https://solwees.ai/en/product/promotions) - [Deposits](https://solwees.ai/en/product/deposits) - [Waitlist](https://solwees.ai/en/product/waitlist) - [Magic link onboarding](https://solwees.ai/en/product/magic-link) - [Call a manager](https://solwees.ai/en/product/call-manager) - [Your phone system](https://solwees.ai/en/product/phone-system) - [Team](https://solwees.ai/en/product/team) - [TikTok](https://solwees.ai/en/product/tiktok) - [Vision AI](https://solwees.ai/en/product/vision-ai) - [Security](https://solwees.ai/en/product/security) ## Solutions by industry - [AI receptionist by industry](https://solwees.ai/en/solutions): Every industry Solwees has a page for, in five groups: beauty and wellness, health and medicine, home and auto services, hospitality and leisure, sales, agencies and education; with the booking systems and CRMs it works with. - [Restaurants](https://solwees.ai/en/solutions/restaurants): AI receptionist for restaurants: takes reservations on calls and in chats and writes them into the reservation system the restaurant already uses, such as OpenTable, SevenRooms or CoverManager. - [Beauty salons and spas](https://solwees.ai/en/solutions/beauty-salons): AI receptionist for beauty salons: answers calls and messages and books into Altegio, Booksy, Fresha and other salon booking systems. - [Barbershops](https://solwees.ai/en/solutions/barbershops): AI receptionist for barbershops: answers calls and chats and books appointments into the booking system the shop already uses. - [Hotels](https://solwees.ai/en/solutions/hotels): AI booking assistant for hotels: answers guest enquiries and booking requests on calls and in chats. - [Dental and medical clinics](https://solwees.ai/en/solutions/dental-medical): AI receptionist for clinics: answers patients on calls and in chats and books appointments. - [Aesthetic medicine clinics](https://solwees.ai/en/solutions/aesthetic-medicine): AI receptionist for aesthetic clinics: answers enquiries and books consultations. - [Massage and wellness](https://solwees.ai/en/solutions/massage-wellness): AI receptionist for massage and wellness studios: answers calls and chats and books appointments. - [Pet grooming](https://solwees.ai/en/solutions/pet-grooming): AI receptionist for pet grooming salons: answers calls and chats and books appointments. - [HVAC companies](https://solwees.ai/en/solutions/hvac): AI answering service for heating and cooling companies: answers calls and chats, sorts emergencies from routine visits and passes each job request to the office. - [Plumbers](https://solwees.ai/en/solutions/plumber): AI answering service for plumbing companies: answers calls and chats at any hour, marks leaks and burst pipes urgent and passes each job request to the office. - [Electricians](https://solwees.ai/en/solutions/electrician): AI answering service for electrical contractors: answers calls and chats, puts safety first on urgent calls and passes each job request to the office. - [Real estate agencies](https://solwees.ai/en/solutions/real-estate): Answers listing enquiries on calls and in chats and books viewings. Real estate CRM integrations are marked coming soon. - [Customer support](https://solwees.ai/en/solutions/customer-support): Answers customer questions on calls and in chats and hands the conversation to a person when it should. - [E-commerce and retail](https://solwees.ai/en/solutions/ecommerce-retail): Answers shoppers on calls and in chats. - [Nail salons](https://solwees.ai/en/solutions/nail-studios): AI receptionist for nail salons: answers Instagram, WhatsApp and calls, reads photos of nail designs and books manicure and pedicure with the right nail tech in Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio or Wix Bookings. - [Lash and brow studios](https://solwees.ai/en/solutions/lash-brow): AI receptionist for lash and brow studios: books extensions, refills and laminations in Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio or Wix Bookings and tells a refill from a new set by the studio rule. - [Laser hair removal](https://solwees.ai/en/solutions/laser-hair-removal): AI receptionist for laser hair removal studios: books sessions by zone in the studio booking system, sends preparation rules from the knowledge base, passes questions about skin or medication to the team; retention programs bring clients back for the next session. - [Skin care and estheticians](https://solwees.ai/en/solutions/cosmetology): AI receptionist for skin care studios: explains facials and peels from the knowledge base and books them in Altegio, Booksy, Fresha or Treatwell; questions about a particular skin go to the esthetician. - [Tattoo and piercing studios](https://solwees.ai/en/solutions/tattoo-studios): AI receptionist for tattoo and piercing studios: collects the reference, size and placement, books consultations and sessions in Altegio, Booksy, Bookio or Wix Bookings, sends a deposit payment link. - [Podiatry and foot care](https://solwees.ai/en/solutions/podology): AI receptionist for podiatry clinics: books foot care appointments in Altegio or Doctra, passes TOOKI requests as leads; anything that sounds medical goes to the team. - [Physiotherapy and osteopathy](https://solwees.ai/en/solutions/physiotherapy): AI receptionist for physiotherapy and osteopathy clinics: answers calls and chats, books first visits and follow-ups with the right therapist in Altegio or Doctra; does not assess pain or injuries. - [Psychologists and therapists](https://solwees.ai/en/solutions/psychologists): AI receptionist for psychologists and therapists: answers about formats and prices and books sessions in Altegio, Booksy, Bookio or Wix Bookings; messages about a crisis go to a person at once. - [Veterinary clinics](https://solwees.ai/en/solutions/veterinary): AI receptionist for veterinary clinics: books visits by pet and reason in Altegio, Booksy, Bookio or Wix Bookings; urgent cases are sent to the clinic phone at once; retention programs remind owners about vaccinations. - [Cleaning and home services](https://solwees.ai/en/solutions/home-services): AI answering service for cleaning and home services: collects the address, scope and photos, quotes fixed prices and passes the job request to the office, into the CRM built into Solwees, Bitrix24 or amoCRM. - [Car wash, detailing and garages](https://solwees.ai/en/solutions/auto-services): AI receptionist for car washes, detailing studios and garages: quotes by car size, books washes, detailing and tyre fitting in Altegio, Booksy, Bookio or Wix Bookings; photos of damage go to the team for a quote. - [Event venues and photographers](https://solwees.ai/en/solutions/event-venues): AI assistant for event venues and photographers: explains packages, collects the date, guest count and budget and passes a complete enquiry to the manager as a deal in the CRM built into Solwees, Bitrix24 or amoCRM. - [Travel agencies](https://solwees.ai/en/solutions/travel-agencies): AI assistant for travel agencies: explains tours from the knowledge base in 50+ languages and passes a ready lead to a manager as a deal in the CRM built into Solwees, Bitrix24 or amoCRM / Kommo. - [Fitness and yoga studios](https://solwees.ai/en/solutions/fitness-studios): AI receptionist for fitness, yoga and pilates studios: answers about the schedule, prices and memberships, passes trial class requests to the team and books personal sessions in the studio booking system. - [Language schools and courses](https://solwees.ai/en/solutions/language-schools): AI assistant for language schools: explains courses and levels, takes requests for trial lessons or level tests and passes the lead to a manager as a deal in the CRM built into Solwees, Bitrix24 or amoCRM. - [Marketing and SMM agencies](https://solwees.ai/en/solutions/marketing-agencies): AI assistant for marketing and SMM agencies: answers leads from Instagram, WhatsApp, the website, calls and ads, collects the brief and budget and passes a qualified lead to the CRM built into Solwees, Bitrix24 or amoCRM; agencies can resell Solwees under their own brand (white label) or refer clients (partner program). - [Recruitment and staffing agencies](https://solwees.ai/en/solutions/recruitment-agencies): AI assistant for recruitment and staffing agencies: explains vacancies, screens candidates with the agency questions, takes staff requests from employers and passes each to a recruiter in the CRM built into Solwees, Bitrix24 or amoCRM; does not decide who is hired. - [Insurance agencies and brokers](https://solwees.ai/en/solutions/insurance-agencies): AI assistant for insurance agencies and brokers: answers questions about cover, collects the details for a quote and passes the request to an agent in the CRM built into Solwees, Bitrix24 or amoCRM; does not quote premiums, claims go to a person. ## Comparisons - [Comparisons](https://solwees.ai/en/alternatives): Solwees compared with other AI receptionists, voice platforms and answering services. - [Solwees vs Slang.ai](https://solwees.ai/en/alternatives/slang-ai): Solwees compared with Slang.ai, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Loman AI](https://solwees.ai/en/alternatives/loman-ai): Solwees compared with Loman AI, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Goodcall](https://solwees.ai/en/alternatives/goodcall): Solwees compared with Goodcall, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Dialzara](https://solwees.ai/en/alternatives/dialzara): Solwees compared with Dialzara, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs AI Front Desk](https://solwees.ai/en/alternatives/ai-front-desk): Solwees compared with AI Front Desk, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Newo.ai](https://solwees.ai/en/alternatives/newo-ai): Solwees compared with Newo.ai, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Thoughtly](https://solwees.ai/en/alternatives/thoughtly): Solwees compared with Thoughtly, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Rosie AI](https://solwees.ai/en/alternatives/rosie-ai): Solwees compared with Rosie AI, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Voka AI](https://solwees.ai/en/alternatives/voka-ai): Solwees compared with Voka AI, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs Avoca](https://solwees.ai/en/alternatives/avoca): Solwees compared with Avoca, an AI receptionist. Facts checked on 2026-10-02. - [Solwees vs PolyAI](https://solwees.ai/en/alternatives/polyai): Solwees compared with PolyAI, a voice AI platform. Facts checked on 2026-10-02. - [Solwees vs Bland AI](https://solwees.ai/en/alternatives/bland-ai): Solwees compared with Bland AI, a voice AI platform. Facts checked on 2026-10-02. - [Solwees vs Synthflow](https://solwees.ai/en/alternatives/synthflow): Solwees compared with Synthflow, a voice AI platform. Facts checked on 2026-10-02. - [Solwees vs Retell AI](https://solwees.ai/en/alternatives/retell-ai): Solwees compared with Retell AI, a voice AI platform. Facts checked on 2026-10-02. - [Solwees vs Vapi](https://solwees.ai/en/alternatives/vapi): Solwees compared with Vapi, a voice AI platform. Facts checked on 2026-10-02. - [Solwees vs Phonely](https://solwees.ai/en/alternatives/phonely): Solwees compared with Phonely, a voice AI platform. Facts checked on 2026-10-02. - [Solwees vs Smith.ai](https://solwees.ai/en/alternatives/smith-ai): Solwees compared with Smith.ai, an answering service with human receptionists. Facts checked on 2026-10-02. - [Solwees vs Ruby](https://solwees.ai/en/alternatives/ruby): Solwees compared with Ruby, an answering service with human receptionists. Facts checked on 2026-10-02. - [Solwees vs WATI](https://solwees.ai/en/alternatives/wati): Solwees compared with WATI, a chat product. Facts checked on 2026-10-02. - [Solwees vs Respond.io](https://solwees.ai/en/alternatives/respond-io): Solwees compared with Respond.io, a chat product. Facts checked on 2026-10-02. - [Solwees vs Tidio](https://solwees.ai/en/alternatives/tidio): Solwees compared with Tidio, a chat product. Facts checked on 2026-10-02. - [Solwees vs Botpress](https://solwees.ai/en/alternatives/botpress): Solwees compared with Botpress, a chat product. Facts checked on 2026-10-02. - [Solwees vs ChatApp](https://solwees.ai/en/alternatives/chatapp): Solwees compared with ChatApp, a chat product. Facts checked on 2026-10-03. - [Solwees vs Wazzup](https://solwees.ai/en/alternatives/wazzup): Solwees compared with Wazzup, a chat product. Facts checked on 2026-10-03. ## Pricing - [Pricing](https://solwees.ai/en/pricing): Plans per location, per month, as of October 2026: Hub €39 (shared inbox for the team, no assistant), Start €49 (the assistant in chats on one channel), Solo €99 (the assistant in chats on every channel), Studio €249 (adds answering phone calls, outbound calls and calling campaigns), Network €499 (adds a network of branches and quality check of chat answers), Enterprise from €999. Free trial: 7 days, no card, the whole platform, up to 100 active clients and 20 call minutes. ## Customers - [Customer stories](https://solwees.ai/en/customers): How businesses use Solwees. - [FaceStylist](https://solwees.ai/en/customers/facestylist): How FaceStylist, a beauty business in Marbella, Spain, uses Solwees. - [FrouFrou](https://solwees.ai/en/customers/froufrou): How FrouFrou, a restaurant in Marbella, Spain, uses Solwees. ## Help - [Help center](https://solwees.ai/en/help): Video guides with steps, transcripts and answers for every part of Solwees: setup, the assistant, channels, chats, CRM, marketing, calls, integrations, billing and security. - [Help: Getting started](https://solwees.ai/en/help/getting-started) - [Help: AI assistant and knowledge base](https://solwees.ai/en/help/ai-assistant) - [Help: Channels](https://solwees.ai/en/help/channels) - [Help: Chats](https://solwees.ai/en/help/chats) - [Help: Clients, deals and tasks](https://solwees.ai/en/help/crm) - [Help: Marketing and promotions](https://solwees.ai/en/help/marketing) - [Help: Calls, reports and notifications](https://solwees.ai/en/help/calls-reports) - [Help: Integrations](https://solwees.ai/en/help/integrations) - [Help: Team, settings and billing](https://solwees.ai/en/help/account) - [Help: Mobile app](https://solwees.ai/en/help/mobile-app) - [Help: Security and data](https://solwees.ai/en/help/privacy-security) - [Help: Troubleshooting](https://solwees.ai/en/help/troubleshooting) - [Solwees in 2 minutes: a tour of the menu](https://solwees.ai/en/help/getting-started/overview): A short tour of Solwees: what each menu section is for, where Settings and your profile are, and how not to miss what matters. - [Sola: the setup assistant in Solwees](https://solwees.ai/en/help/getting-started/sola-assistant): How to use Sola, the setup assistant in Solwees: ask in your own words, jump to the right place with the Show button, ask her to make a change, or start the interface tour. - [Plans and free trial: what's included and how to choose](https://solwees.ai/en/help/getting-started/plans-trial): Which plans Solwees offers, how they differ, what your plan includes and how the free trial works. - [Several locations or brands: workspaces](https://solwees.ai/en/help/getting-started/workspaces): How to run several locations or brands in Solwees: create a workspace, switch between workspaces and see every location's chats in one list. - [Business profile: what the assistant knows about your company](https://solwees.ai/en/help/ai-assistant/business-profile): How to fill in your business profile in Solwees so the AI receptionist answers clients accurately: name, language, contacts, address, working hours and the assistant's persona. - [Custom rules and wording](https://solwees.ai/en/help/ai-assistant/rules-wording): How to give the Solwees AI receptionist mandatory rules and wording: rules by moment, general rules and ready-made speaking styles for the key moments of a conversation. - [Persona and languages: how the assistant introduces itself and which languages it speaks](https://solwees.ai/en/help/ai-assistant/persona-languages): How to set the greeting language, allowed languages, name, job title, gender, tone of voice and closing lines of your Solwees AI receptionist in the Language and Assistant persona cards. - [Booking rules: how the assistant books your clients](https://solwees.ai/en/help/ai-assistant/booking-rules): How to set up booking rules for the Solwees AI receptionist: who makes the appointment, which windows it offers, what it says about a deposit, 4 and 6 hands services and add-on offers. - [Handing over to a person: when the assistant calls in your team](https://solwees.ai/en/help/ai-assistant/handover): How the Solwees AI receptionist hands a conversation to your team: handover reasons in the business profile, the Client is waiting for an operator card, handing the chat back to AI and Telegram alerts. - [Conversation flow: what the assistant must do, and when](https://solwees.ai/en/help/ai-assistant/conversation-flow): How to set what the AI assistant in Solwees must do in a reply, and in which situation: the conversation flow diagram, a rule in plain words, a check with a client's message and ready-made cases from the library. - [Agents and the AI schedule: when the assistant replies to clients](https://solwees.ai/en/help/ai-assistant/agents-schedule): How to create an agent in Solwees, turn it on or off and set the working hours when the AI assistant replies to clients in each channel. - [Test chat and call: try the assistant before you go live](https://solwees.ai/en/help/ai-assistant/test-chat): How to try the Solwees AI receptionist before you go live: the test chat and the voice test in Agent Settings, the test client's number and the Start over button. - [Knowledge base: the articles and files your assistant answers from](https://solwees.ai/en/help/ai-assistant/knowledge-base): How to fill the Solwees knowledge base so your AI receptionist answers clients by your rules: folders, articles, uploading PDF, DOCX and TXT files, and linking an article to an agent. - [Google Sheets and Docs: the assistant answers from your file](https://solwees.ai/en/help/ai-assistant/google-sheets-docs): How to connect a Google Sheet or Google Doc to the Solwees knowledge base, so your AI receptionist answers clients from your price list, promotions and policies. - [Photos for replies: your price list and work photos in a chat in a few clicks](https://solwees.ai/en/help/ai-assistant/photos): How to upload your price list, work examples and salon photos to Solwees and send them to clients right from the chat: the Images tab in the knowledge base, folders, and the knowledge base photo button in the message box. - [WhatsApp templates: messages approved by Meta](https://solwees.ai/en/help/channels/whatsapp-templates): How to create a WhatsApp template in Solwees and send it for Meta review: category, language, image, variables in the text and buttons. You need a template to message a client who hasn't written to you for more than 24 hours. - [Telegram: how to connect the assistant](https://solwees.ai/en/help/channels/telegram): How to connect Telegram to Solwees so the AI assistant replies to your clients: through the platform bot and Telegram Business, or through your own bot with a token from BotFather. - [Website chat: how to set it up and install it](https://solwees.ai/en/help/channels/website-chat): How to add the Solwees chat to your website: languages, visitor contact, welcome message, appearance, chat button, the install code and allowed domains. Visitors write in the chat and the AI assistant replies right away. - [Viber: how to connect your own number to the assistant](https://solwees.ai/en/help/channels/viber): How to connect Viber to Solwees so the AI assistant replies to your clients: paying for the channel, display name and AI agent, Connect number and linking with a QR code in Viber. - [Phone: a number for the assistant](https://solwees.ai/en/help/channels/phone-number): How to buy a phone number for your AI receptionist in Solwees: applicant verification and documents, choosing a number, assigning an agent, call recording and transcription. - [Call forwarding and your own number](https://solwees.ai/en/help/channels/call-forwarding): How to forward missed calls to your Solwees number so the AI receptionist answers them, connect a SIP trunk so outbound calls show your own number, and set the manager phone for SMS alerts. - [Chats: every channel in one place](https://solwees.ai/en/help/chats/inbox): How to work with Chats in Solwees: folders, the channel and Who handles filters, search, status, sorting and opening a conversation with the client card. - [AI or you: taking a chat over from the assistant and handing it back](https://solwees.ai/en/help/chats/ai-or-you): How to answer a client yourself instead of the Solwees AI receptionist and hand the chat back: the AI and Admin switch in the chat header, assigning a teammate and internal notes. - [Needs attention: when a client is waiting for a person](https://solwees.ai/en/help/chats/needs-attention): What to do when the Solwees AI receptionist calls for a person: the Needs attention panel, the Client is waiting for an operator card, replying, handing back to AI and task reminders. - [Quick replies and notes: what the chat input can do](https://solwees.ai/en/help/chats/quick-replies-notes): How to answer clients faster in Solwees chats: quick replies with a slash, internal notes for your team, mentioning a teammate, voice messages and photos from your knowledge base. - [Close a chat, spam and blacklist](https://solwees.ai/en/help/chats/close-spam-blacklist): How to close a chat in Solwees and record the outcome, send a spammer to the Spam folder, block a client with the blacklist and merge two contacts of the same person. - [Unsorted: how to triage new leads](https://solwees.ai/en/help/chats/unsorted): How to triage new leads in the Unsorted folder in Solwees: Accept moves the deal to the first working stage of your main pipeline, Mark as spam deletes the lead while the contact and the chat stay. - [Chat side panel: everything about the client next to the conversation](https://solwees.ai/en/help/chats/chat-side-panel): What the right-hand panel of an open chat in Solwees shows: client data, the source (an ad or a direct inquiry), notes, visit history, the deal and tasks. And how to put the panel's blocks in your own order. - [Customers and the customer card](https://solwees.ai/en/help/crm/clients): How to work with Customers in Solwees: finding a client, the card with channels and Start chat, details, the visit history from your CRM with the average per visit, tags and team notes. - [Importing clients: from a CSV file or from your CRM](https://solwees.ai/en/help/crm/import-clients): How to bring your client base into Solwees: upload a CSV file with names, phones and emails, or pull clients with their visit history from a connected Altegio. Clients with the same phone are updated, never duplicated. - [Waiting list: the assistant offers a freed-up time by itself](https://solwees.ai/en/help/crm/waitlist): How the waiting list works in Solwees: the assistant adds clients when the time they want is taken, and with AI auto-rebooking on it offers them a freed-up time by itself. - [Deals: the board](https://solwees.ai/en/help/crm/deals-board): How to work with the deals board in Solwees: switch pipelines, add a quick deal, drag cards between stages, find overdue deals and view them as a list. - [The deal card: stage, fields, activities and chat in one place](https://solwees.ai/en/help/crm/deal-card): How to work with a deal card in the Solwees CRM: move the deal to another stage, change the amount and your own fields, plan an activity, leave a note, message the client, open the chat and close the deal as won or lost. - [Pipelines and automation: stages, rules and who gets the deals](https://solwees.ai/en/help/crm/pipelines-automation): How to set up pipelines in Solwees: deal stages, the main pipeline, the rules that move a deal to the right stage on their own, and who gets new deals. - [Tasks: due dates, assignees and reminders](https://solwees.ai/en/help/crm/tasks): How to set tasks for your team in Solwees: add a task in one line, pick the due time and the assignee, get a reminder in the dashboard and in Telegram, snooze or complete a task. - [Booking messages: reminder, confirmation, reschedule and cancellation](https://solwees.ai/en/help/marketing/booking-messages): How to turn on automatic booking messages in Solwees: the visit reminder, booking confirmed, changed and cancelled, and where they are sent. - [Google Maps reviews: a rating after the visit and a review link](https://solwees.ai/en/help/marketing/google-reviews): How to set up the after-visit rating request in Solwees: happy clients get a link to review you on Google Maps, unhappy ones are asked what went wrong. - [Winning clients back: reactivation, call follow-up, greetings and programs](https://solwees.ai/en/help/marketing/win-back): How to win clients back with Solwees: sleeping clients reactivation, a follow-up after a dropped call, birthday and holiday greetings, and retention programs after a visit. - [Broadcasts: how to message clients in WhatsApp and Telegram](https://solwees.ai/en/help/marketing/broadcasts): How to send a broadcast to clients in Solwees: build a client group, pick a WhatsApp template or write in Telegram, check who got the message and see the analytics. - [Solwees Marketing AI: the assistant that prepares your campaigns](https://solwees.ai/en/help/marketing/marketing-ai): How to ask Solwees Marketing AI to prepare a campaign: the assistant finds clients in your base, saves a group and prepares a draft, and you launch it. - [Anti-ban protection: how Solwees keeps your WhatsApp number safe](https://solwees.ai/en/help/marketing/anti-ban): How Solwees tracks the quality rating Meta gives your WhatsApp number and pauses broadcasts by itself when the rating drops. Plus how to let the assistant send clients a Google Maps pin. - [Services and promotions: the prices and offers your assistant quotes](https://solwees.ai/en/help/marketing/services-promos): How to manage services and promotions in Solwees so the AI receptionist quotes clients the right prices: category promotions, a discount on one service, packages, a first-visit discount and importing from a Google Sheet. - [Calls: history, recordings, transcripts and the assistant's calls](https://solwees.ai/en/help/calls-reports/calls): Where to find every phone conversation of your AI receptionist in Solwees: call history, recordings, transcripts and scheduled calls with Call now and Cancel. - [Outbound campaigns: the assistant calls clients from your list](https://solwees.ai/en/help/calls-reports/outbound-campaigns): How to run an outbound calling campaign in Solwees: upload a client file, set calling windows, pace and retries, pick a voice agent, then launch and pause it. - [Reports: bookings, money and how the assistant works](https://solwees.ai/en/help/calls-reports/reports): How to read reports in Solwees: bookings and revenue the service brought, the comparison with the previous period, how the figures are calculated, the report tabs, the period and the channel filter. - [Ads: which ads bring you clients](https://solwees.ai/en/help/calls-reports/ads): How to see in Solwees which Instagram, Facebook and WhatsApp ads bring you clients: the conversations, bookings and revenue from each ad, and where a chat shows which ad the client came from. - [Conversation summaries, printing a report and a link to a report tab](https://solwees.ai/en/help/calls-reports/summaries-pdf): How to get conversation summaries on a schedule in Solwees, pick their language, print a report or save it as a PDF, and send a colleague a link to the right report tab. - [Team notifications: the feed and Telegram alerts](https://solwees.ai/en/help/calls-reports/team-notifications): Where to see your team's notifications in Solwees and how to get Telegram alerts, in a personal chat or a team group, when a client needs a person. - [App Directory: connect your booking system, CRM and payments](https://solwees.ai/en/help/integrations/app-catalog): Where to find the App Directory in Solwees and how to connect a booking system, CRM or payments to your AI receptionist: tabs, search, the integration card and the Connect button. - [Bitrix24: client conversations in your Open Lines](https://solwees.ai/en/help/integrations/bitrix24): How to connect your Bitrix24 portal to Solwees so the AI receptionist's conversations with clients go to your Open Lines: the portal address, confirming access on the portal, the agent's line and the No agent tab. - [Kommo (amoCRM): how to connect it and what goes into the deal](https://solwees.ai/en/help/integrations/kommo): How to connect Kommo (amoCRM) to your Solwees AI assistant: subdomain, long-lived token and domain, what the assistant sends into the deal and which assistant role it takes. - [Restaurant bookings: connecting SevenRooms, OpenTable and CoverManager](https://solwees.ai/en/help/integrations/restaurant-booking): How to connect your restaurant booking system to the Solwees AI receptionist: SevenRooms and CoverManager connect in the App Directory, OpenTable is switched on by support. Once connected, the assistant checks for free tables and books right in your system. - [Stripe prepayment: take a deposit when clients book](https://solwees.ai/en/help/integrations/stripe-deposits): How to connect Stripe to Solwees and set up prepayment: the AI receptionist names the deposit before booking and sends the client a payment link, and you get notified once it's paid. - [Calendly and Cal.com: the assistant knows your clients' meetings](https://solwees.ai/en/help/integrations/calendly-calcom): How to connect Calendly or Cal.com to Solwees: the assistant learns your clients' meetings and tells them when the meeting is and where the link is, and every meeting becomes a task with a reminder. - [Team and access: add teammates and choose what they can do](https://solwees.ai/en/help/account/team-access): How to add a teammate in Solwees, give them a role (administrator, manager, operator or viewer) and limit their access by section and pipeline. - [General settings: workspace name, time zone and report currency](https://solwees.ai/en/help/account/general-settings): Where to set your workspace name, time zone, report currency and admin hourly rate in Solwees, and what they affect: booking times, the agent's schedule and the amounts in reports. - [Security: two-factor authentication, attachments and allowed domains](https://solwees.ai/en/help/privacy-security/security): How to protect your Solwees account with two-factor authentication, choose which files clients can send in your website chat, and limit the chat to your own website's domains. - [Billing and invoices: your plan, modules, invoices and cancelling](https://solwees.ai/en/help/account/billing): Where to see your Solwees plan and limits, change plan, add modules, buy a voice minutes pack, download invoices and cancel your subscription. ## Blog - [Blog](https://solwees.ai/en/blog): Guides and comparisons for service businesses. - [What is an AI receptionist and how does it answer calls and messages?](https://solwees.ai/en/blog/what-is-an-ai-receptionist): An AI receptionist answers calls and messages, books appointments and hands over to a person. How it works step by step, its limits, prices and how to choose. Updated 2026-10-02. - [How much does an AI receptionist cost?](https://solwees.ai/en/blog/how-much-does-an-ai-receptionist-cost): How much an AI receptionist costs per month in 2026: per minute, per call, per client and flat plans, published pricing from thirteen providers, two examples. Updated 2026-10-02. - [AI receptionist vs answering service: which one should answer your calls?](https://solwees.ai/en/blog/ai-receptionist-vs-answering-service): AI receptionist, human answering service, IVR phone menu and voicemail compared: what each does on a call, availability, cost model and where each fits. Updated 2026-10-02. - [What is the best AI receptionist for a small business?](https://solwees.ai/en/blog/best-ai-receptionist-for-small-business): Eight AI receptionists for small business compared: who sets it up, channels beyond the phone, where bookings go, pricing model and languages. Updated 2026-10-02. - [What is the best AI receptionist for hair salons?](https://solwees.ai/en/blog/best-ai-receptionist-for-hair-salons): Seven AI receptionists and booking assistants for hair salons, barbershops and beauty salons compared: calls, WhatsApp, Instagram, booking systems, prices. Updated 2026-10-02. - [What is the best AI phone agent for restaurant reservations?](https://solwees.ai/en/blog/best-ai-phone-agent-for-restaurant-reservations): Eight AI phone agents for restaurants compared: reservations in OpenTable and SevenRooms, menu and allergen questions, deposits, WhatsApp, languages, prices. Updated 2026-10-02. - [What is the best AI receptionist for dental and medical clinics?](https://solwees.ai/en/blog/best-ai-receptionist-for-dental-and-medical-clinics): Seven AI receptionists for dental offices and medical clinics compared: booking into the practice system, after-hours calls, recalls, privacy claims, prices. Updated 2026-10-02. - [What is the best AI answering service for HVAC and home service companies?](https://solwees.ai/en/blog/best-ai-answering-service-for-hvac-and-home-services): Eight AI answering services and receptionists for HVAC, plumbing and electrical companies compared: emergency calls, ServiceTitan, Jobber, handoff, price. Updated 2026-10-02. - [What is the best WhatsApp AI chatbot for a small business?](https://solwees.ai/en/blog/best-whatsapp-ai-chatbot-for-small-business): Seven WhatsApp AI chatbots for small businesses compared: official API or app, who pays WhatsApp, booking, shared inbox, other channels, setup and price. Updated 2026-10-02. ## Company and contact - [About Solwees](https://solwees.ai/en/company/about): Solwees is a product of SMYADGT OÜ, Tallinn, Estonia. - [Contact](https://solwees.ai/en/company/contact): Email: ceo@solwees.ai. - [Changelog](https://solwees.ai/en/changelog): What was released and when. - [Partner program](https://solwees.ai/en/partner) - [Program for CRM and booking platforms](https://solwees.ai/en/crm-partners) - [White label](https://solwees.ai/en/white-label) ## Optional - [Privacy policy](https://solwees.ai/privacy) - [Terms of service](https://solwees.ai/terms) - [Sitemap](https://solwees.ai/sitemap.xml)