Stripe prepayment: take a deposit when clients book

Where to find it

Open AI Agent → App Directory, go to the Payments tab and click the Stripe card.

How to connect

1. 1Click Connect.
2. 2A Stripe window opens: sign in to your account and allow access.
3. 3The badge under the name changes to Connected, and the card gets a Settings tab with the prepayment rules.

If the window does not open, allow pop-ups for the Solwees site and click Connect again.

Prepayment settings

Everything is on the Settings tab of the Stripe card. After any change, click Save Settings at the bottom.

Payment webhook

1. 1Open your Stripe dashboard → Developers → Webhooks.
2. 2Click «Add endpoint» and paste the endpoint URL from the card.
3. 3Under events to send, select the event shown in the card.
4. 4Copy the Signing secret (whsec_…), paste it into the field in the card and click Save Settings.

Your own domain for the link

1. 1At your domain registrar, create a CNAME record for a subdomain (for example, pay.yoursalon.com) pointing to the address in the card.
2. 2Write to us: we issue a certificate for the subdomain and send you a validation record to add as well.
3. 3Only once the subdomain opens over https, enter it in Domain for payment links and save.

Do not fill this in ahead of time: once the domain is saved, every new link is built on it, and if the domain is not ready yet, the client’s link will not open.

What the client sees

1. 1Before booking, the assistant names the service, the time and the deposit amount and asks the client to confirm it all in one reply.
2. 2Once confirmed, the assistant books the client and sends the payment link as a separate message in the same chat. If the client booked by phone, the link arrives by SMS.
3. 3The client pays on the Stripe page and then gets a message that the payment was received and the booking is confirmed.
4. 4If the client does not pay in time and Cancel booking in CRM is selected, the booking is cancelled and the client gets a message about it.

What you see

• ·A Prepayment received notification: who paid, the amount, the service and the visit time.
• ·If the deadline passes: Prepayment not received (the booking is kept, confirm or cancel it yourself) or Booking cancelled, no prepayment (the slot is released).
• ·In the booking comment in your CRM: the invoice link and a note that it was paid or not paid.

Deposit on cancellation and rescheduling

What the assistant says about the deposit when a client cancels or reschedules is set separately: AI Agent → Business Profile, Advanced settings, the Deposit card. Click Edit:

• ·Deposit rules: in your own words, what happens to the deposit when a client cancels or reschedules. The assistant uses them when a client asks about the deposit or changes a booking at the last minute. Empty: it never mentions the deposit.
• ·Free reschedule window, hours: if a client reschedules earlier than this, the deposit moves to the new booking and they don’t pay again. Later than that, the assistant releases the slot and says the administrator will be in touch about the deposit. 0 turns the rule off.

Then click Update. The assistant never promises a refund and never says the deposit is lost: that is the administrator’s call.

Tips

• ·Set up the payment webhook first, then turn on Require prepayment.
• ·Connect Stripe while signed in to Solwees as the workspace owner: payment invoices are issued from the owner’s connection.
• ·A percentage is counted from the price of the services in the booking. If the amount is under €1, no prepayment is requested.
• ·If prepayments for services are already set in Altegio, the assistant uses those amounts. To ignore them, turn on «Disable Altegio prepayments» on the Settings tab of the Altegio card.

FAQ