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Cookie Policy

Effective Date: January 29, 2026

Introduction

This Cookie Policy explains how SMYADGT LTD ("Company", "we", "us", or "our") uses cookies and similar technologies (such as pixels, local storage, and tags) when you visit our website solwees.ai or use our services. This policy provides information about what these technologies are, why we use them, and your rights to control our use of them.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device, remember your preferences (such as language or login status), and improve your overall experience.

How We Use Cookies

We use cookies for several purposes, including:

  • Essential Operations:

    To make our website and dashboard work correctly.

  • Performance & Analytics:

    To understand how visitors interact with our site so we can improve it.

  • Functionality:

    To enable AI voice features, chat history, and booking integrations.

  • Marketing:

    To deliver relevant advertisements and measure the effectiveness of our campaigns.

Categories of Cookies We Use

A. Strictly Necessary Cookies

These cookies are essential for the website to function. They allow you to browse the site, log in to the Solwees dashboard, and access secure areas. Without these cookies, services like billing (Stripe) or account management cannot be provided. You cannot opt-out of these cookies.

  • Examples:

    Session tokens, security tokens (CSRF protection), Stripe payment processing.

B. Performance & Analytics Cookies

These cookies help us collect information about how visitors use our website (e.g., which pages are most popular, how long users stay). All information collected is aggregated and anonymous.

  • Provider:

    Google Analytics 4 (GA4).

  • Retention:

    Up to 2 years.

C. Functional Cookies

These cookies allow the website to provide enhanced functionality and personalization. They enable our AI agents and integrations to work seamlessly. If you do not allow these cookies, some of these services may not function properly.

Key Providers:

  • ElevenLabs (Voice AI processing).

  • Twilio (SMS and communication services).

  • WhatsApp / Meta (Messaging integration).

  • Booksy, SevenRooms, Altegio (Booking system integrations).

  • Custom Chat (Chat history storage).

D. Targeting & Marketing Cookies

These cookies are set by our advertising partners to build a profile of your interests and show you relevant ads on other sites. They do not store directly personal information but uniquely identify your browser and internet device.

  • Provider:

    Meta (Facebook Pixel).

  • Purpose:

    Retargeting and measuring ad conversion.

Third-Party Service Providers

We use trusted third-party service providers to support our operations. These providers may place cookies on your device. Below is a list of our key processors:

  • Infrastructure:

    AWS, Vercel, Google Workspace.

  • Software Development:

    GitHub.

  • AI & Communication:

    ElevenLabs, Twilio, OpenAI.

  • Bookings & CRM:

    SevenRooms, Altegio, Booksy.

  • Payments:

    Stripe.

Managing Your Cookie Preferences

Since we respect your right to privacy, you can choose not to allow some types of cookies.

  • Consent Banner:

    Upon your first visit to our website, you will see a banner allowing you to accept or reject non-essential cookies. You can update your preferences at any time by clearing your browser cookies and reloading the page to trigger the banner again.

  • Browser Settings:

    Most web browsers allow you to control cookies through their settings preferences. You can usually find these settings in the "Options" or "Preferences" menu of your browser.

    • Google Chrome

    • Safari

    • Firefox

Data Retention

We retain data collected via cookies for varying periods depending on the cookie type. Strictly necessary cookies are usually session-based (deleted when you close the browser), while analytics cookies may persist for up to 2 years to analyze long-term trends.

SMYADGT LTD

Address:

Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152 Estonia

Reg Code:

16784848

VAT:

EE102647345

Email:

ceo@solwees.ai