Automation for Online Stores in Caldas da Rainha
Caldas da Rainha has around 10 active online stores, and a real share lose calls and messages outside the hours the team can pick up. Front-desk automation closes that gap without adding headcount: the agent answers in 50+ languages around the clock. Caldas da Rainha (Leiria district) is a market with real competition for the caller in the 10:00–20:00 window.
Not an IVR with key-press menus, a conversational agent that understands natural language, follows your script and logs the request into Stripe.
Frequently asked questions
How is this different from a normal IVR?
It is not a key-press menu. The agent understands natural language in 50+ languages, holds a free conversation over phone and WhatsApp, qualifies the enquiry and writes it into your system.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
What about no-shows?
Solwees sends a WhatsApp reminder 24 hours ahead and can take a deposit when you enable it. It is the highest-impact lever on no-shows in the 10:00–20:00 window.
How fast can automation go live in Caldas da Rainha?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Why automate the front desk in Caldas da Rainha
Front-desk automation closes the gap between demand and staffing without adding headcount. The agent takes phone and WhatsApp during the 10:00–20:00 peak, qualifies the enquiry and passes it to your system, no IVR menus, no manual retyping.
What Solwees automates
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Caldas da Rainha
Support handled in a helpdesk or the store chat. In Caldas da Rainha the sector's tools connect with no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialAutomate the front desk and win back calls in Caldas da Rainha
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees