Never Miss a Service Call Book Every Job Automatically

Solwees is an AI answering service for HVAC companies that answers calls and chats around the clock, takes the job request and passes it to your office.

Try for free

A missed call in HVAC is a job that went to your competitor

Homeowners with no AC at 38°C call three companies in five minutes. Whoever picks up first wins the job. Voicemail loses every time.

62%

of calls to small businesses go unanswered (411 Locals call study)

€350+

average revenue per service call you lose to competitors

43%

of messages to businesses on Solwees arrive outside working hours (Solwees data, May to August 2026)

Which AI answering service fits an HVAC company?

An HVAC company needs an AI answering service that picks up while the technicians are on a job, tells an emergency from a routine visit and gets every request to the office with the details. Solwees takes the job request with the address, the fault and a convenient time and passes it to your office, marks urgent requests as urgent, and for a gas smell or a carbon monoxide alarm tells the caller to leave and alerts the owner.

Solwees for HVAC companies, in short

Solwees answers service calls and messages at any hour, including nights and weekends.
Solwees asks about the fault, the equipment and the address and sorts the request by urgency.
Solwees takes the job request with a convenient time and passes it to your office, with urgent requests marked as urgent.
Solwees tells a caller who smells gas or has a carbon monoxide alarm to leave the house and call the emergency services, and alerts the owner.

What Solwees does for your HVAC business

Emergency triage and dispatch

AI identifies no-heat and no-cool calls instantly, checks tech availability, and dispatches the closest crew. Routine jobs go on the calendar.

Priority logic you control. Emergencies always get a same-day slot.

Instant quotes for standard jobs

AI knows your price book: tune-ups, filter swaps, capacitor replacements. Quotes go out in seconds, by SMS or email.

Anything custom gets flagged for your office to follow up.

Automated maintenance reminders

AI tracks every service contract and reminds homeowners before their next tune-up. Books it without your office lifting a finger.

Recurring revenue with zero manual work. Lapsed contracts get an outbound win-back call before you lose them.

24/7 booking, even at 2am

Furnace dies on a Sunday night? Solwees books the first slot Monday morning, takes a deposit, and texts the homeowner the tech's ETA.

You wake up to a full schedule.

Works with your dispatch software

Solwees writes every job and conversation into your CRM, whether that is Bitrix24, amoCRM or the built-in CRM, and keeps your calendar and dispatch in sync.

Bitrix24

amoCRM

Google Calendar

Calendly

Booking software for HVAC companies that answers the phone too

Your HVAC office is the busiest place during peak season. Phones ring constantly. Techs need dispatch updates. Homeowners want quotes. Your office staff can't keep up. Solwees answers every call, even when three come in at once. It identifies emergencies, books standard service calls, and quotes routine jobs directly. Your team focuses on dispatch and customer service, not picking up the phone.

The math is brutal in HVAC. A missed call during a heatwave is a €350-1500 job that just went to your competitor. Solwees catches every one. It works 24/7, so the 2am furnace failure call books a Monday morning visit instead of going to a competitor's voicemail too. Single-truck operation or 50-tech outfit, it scales to your call volume without adding headcount.

Beyond reactive dispatch, Solwees grows your recurring revenue. It tracks every maintenance contract, reaches out before each tune-up window opens, and books the visit automatically. Filter changes, seasonal inspections, equipment warranty checks. All scheduled without your office calling anyone. Your techs stay billable. Your contracts stay current. Your homeowners get the proactive service that keeps them loyal. Try Solwees free and watch your booked-call rate climb in a week.

How AI Phone Automation Works for HVAC Contractors

Every inbound call gets answered immediately by a natural voice. Solwees handles service requests, emergency triage, quote inquiries, and maintenance scheduling. It syncs with your CRM, whether that is Bitrix24 or amoCRM, and your calendar to check tech availability in real time, then books the right slot based on priority and crew location.

It handles calls in 50+ languages and can switch language mid-call, takes deposits over the phone, and texts the homeowner a confirmation

Live Demo

HVAC

Service calls, dispatch, quotes

Live voice agentTap to start“Book a table for two tonight”

Questions HVAC owners ask

Can an AI answering service take HVAC calls at night and at weekends?

Yes, Solwees answers HVAC calls at any hour. Solwees asks what happened, takes the address, the fault and a convenient time and passes the request to your office, with urgent ones marked as urgent. For a gas smell or a carbon monoxide alarm Solwees tells the caller to leave and call the emergency services and alerts the owner. Who goes out and when is decided by your dispatcher.

Does Solwees integrate with ServiceTitan, Housecall Pro or Jobber?

No, Solwees has no connector to ServiceTitan, Housecall Pro or Jobber. Solwees takes the job request with the address, the fault and a convenient time and passes it to your office, which enters the job into the field service software. Chats can be written into Bitrix24. The list of supported systems is on the integrations page, and other systems are connected on request.

What does Solwees do when a caller reports a gas smell or a carbon monoxide alarm?

Solwees tells the caller to leave the house and call the emergency services from outside, and alerts the owner or the manager at once. In this case Solwees does not take a routine request and does not try to diagnose the fault. The rule is built into the assistant for HVAC companies and comes before any other step of the conversation.

Can Solwees give a price for an HVAC repair over the phone?

Solwees quotes only what your price list states: a diagnostic visit, a seasonal tune-up, a filter change, other jobs with a fixed price. Solwees does not estimate the repair of a unit it cannot see. For a fault without a fixed price it takes the request for a diagnostic visit and passes it to your office with the make of the equipment and the symptoms the caller described.

Can Solwees remind our clients about seasonal maintenance?

Yes, Solwees can reach your existing clients before the season in two ways. A broadcast in WhatsApp or Telegram goes to a client group and is part of the Marketing module. A calling campaign with outbound calls is available from the Studio plan: you give a list and a task. A client who wants a tune-up leaves a request, and Solwees passes it to your office.

How much does an AI answering service for an HVAC company cost?

Solwees costs €249 a month for an HVAC company on the Studio plan: Solwees answers the phone, WhatsApp and website chat, and 100 call minutes are included. In a heatwave or a cold snap, when calls multiply, extra minutes are bought in packs, for example 500 minutes for €149. Seasonal calling campaigns to existing clients are part of the same plan. As of October 2026.