Solwees handles Tier-1 support, routes complex tickets, and resolves FAQs instantly 24/7. Your team focuses on what matters: complex issues that need a human touch.
Book DemoCustomers expect answers in minutes, not hours. Every delayed response is a churn risk you can't afford.
avg. response time reduced with AI-powered instant replies
Tier-1 tickets typically resolved by AI before reaching your team
CSAT improvement typical for teams switching to AI-first support
Hi, I need help with my order #4521
Instant AI Responses, 24/7
Resolves Tier-1 tickets automatically, from refunds to FAQs to order status, in seconds
AI classifies priority, assigns to the right agent, and drafts a response before your team even opens the ticket
AI follows up on open tickets, sends status updates, and collects CSAT scores automatically
Ticket #4521 resolved ✓
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Auto-CSAT Collection
Closes the loop with every customer, boosting satisfaction scores without manual effort
Native integrations with Zendesk, Shopify, and HubSpot. Every ticket and every channel sits under one AI layer.
Customer support automation is no longer a differentiator. It's the baseline expectation. Today's customers expect instant responses, 24 hours a day, 7 days a week. Solwees handles Tier-1 inquiries across every channel: email, web chat, WhatsApp, and voice. From order status updates to refund requests and FAQ resolution, Solwees resolves the majority of support tickets in seconds, without any human intervention.
The average support team spends 60-70% of their time on repetitive, low-complexity tickets. Every "Where is my order?" or "How do I reset my password?" query that reaches a human agent is time and budget wasted. Solwees deflects 40-60% of Tier-1 tickets by resolving them in seconds, freeing your agents to focus on the complex cases that genuinely need human judgment.
Speed is the biggest driver of customer satisfaction in support. With Solwees, average response time drops from 4 hours to under 1 minute. Teams that switch to AI-first support typically see double-digit CSAT improvements. Customers who get instant answers are more likely to stay loyal and convert again.
When a support ticket arrives via any channel, Solwees classifies it by intent, priority and category. Tier-1 tickets are resolved automatically: the system retrieves the relevant data (order details, account status, knowledge base articles), composes an on-brand response, and closes the ticket. Tier-2 and Tier-3 tickets are routed to the right human agent, with a pre-drafted response suggestion and full context, so your team resolves issues faster even when they step in.
Solwees integrates natively with Zendesk, Intercom, HubSpot Service Hub, and Slack. No rip-and-replace. It sits on top of your existing support stack. Tickets sync in real time, agent handoffs are smooth, and every interaction is logged for analytics.
Beyond reactive support, Solwees also enables proactive outreach. The AI monitors open tickets, sends proactive status updates to customers before they escalate a follow-up, and automatically collects CSAT survey responses after ticket resolution. This closes the feedback loop at scale, giving your support leadership accurate satisfaction data without burdening your agents with manual follow-up tasks. Start your free trial today and give every customer the instant, accurate answer they deserve.