Most helpdesks own email and web tickets well. They miss the channels customers actually reach for in 2026: phone calls, WhatsApp, Instagram DMs. Solwees plugs that gap. It picks up every voice call, WhatsApp message, Instagram DM and web chat in 50+ languages, resolves tier-1 questions instantly, and escalates everything else into your existing helpdesk with full context attached.

The average support team spends 60-70% of their time on repetitive, low-complexity tickets. Every "Where is my order?" or "How do I reset my password?" query that reaches a human agent is time and budget wasted. Solwees deflects 40-60% of tier-1 tickets by resolving them in seconds, across the live channels, so your agents only see what genuinely needs human judgment.

Speed is the biggest driver of customer satisfaction in support. With Solwees, average response time on voice and chat channels drops from 4 hours to under 1 minute. Teams that add a voice + messaging AI layer on top of their existing stack typically see double-digit CSAT improvements. Customers who get instant answers stay loyal and convert again.

When a customer calls, WhatsApps or DMs, Solwees classifies the request by intent, priority and category. Tier-1 questions are resolved on the spot: the system retrieves the relevant data (order details, account status, knowledge base articles), composes an on-brand response, and closes the conversation. Tier-2 and tier-3 issues are routed to the right human agent in your helpdesk, with a pre-drafted response suggestion and full context attached.

Solwees sits on top of your existing support stack: Freshdesk, Intercom, your Shopify store, your Slack channel. No rip-and-replace, no overlap with the AI agents your helpdesk already runs. We focus on the live channels (voice, WhatsApp, Instagram, web chat) where most helpdesk AI doesn't reach. Tickets sync in real time, agent handoffs are smooth, every interaction is logged for analytics.

Beyond reactive support, Solwees also enables proactive outreach. The AI monitors open tickets, sends proactive status updates to customers before they escalate a follow-up, and automatically collects CSAT survey responses after ticket resolution. This closes the feedback loop at scale, giving your support leadership accurate satisfaction data without burdening your agents with manual follow-up tasks. Start your free trial today and give every customer the instant, accurate answer they deserve.