We ship regularly. Here's what landed in the last 90 days.
Solwees now answers Telegram with the same agent that runs your WhatsApp, Instagram, web chat and voice. Bookings, FAQs, deposits and mid-chat language switching all work in Telegram, and every conversation lands in the same inbox.
The Solwees app is live on the App Store. Get a real notification the second a call comes in, watch any conversation as it happens, and take over from the agent in one tap, right from your iPhone. Everything the Android app does, now on iOS too.
The agent now tells the difference between a day you are closed and a day that is simply fully booked, and points the guest to the next real opening instead of a flat no.
When a guest asks to speak to a person, Solwees says it is connecting them and brings a manager into the call. If no one is free, it stays on the line and keeps helping instead of dropping the call. Works in every supported language.
A dedicated agent for online stores and shops: order status, product questions, sizing and returns, across chat and voice. It can read a photo a customer sends and match it to the right product.
A front-desk agent for hotels and boutique groups. It quotes room availability and rates, takes and changes reservations, handles cancellations and guest preferences, and writes the booking straight back into your PMS.
When the guest switches language mid-call, the agent picks it up cleanly and doesn't fall silent during the transition. Filler phrases now exist in every supported language.
Fixed a case where the call could freeze while the agent was checking the calendar or pulling guest history. Conversations now flow without unexplained pauses.
Incoming messages are no longer duplicated when the connection bounces. After a restart the agent picks up from the present, not from an old backlog. Active sessions survive maintenance windows.
Five new agent profiles with the right triage and follow-up logic for each business type. Real estate gets property lookup. HVAC, plumbing and electrical get dispatcher-style intake with a search for the nearest available technician. Barbershops get the salon-style booking flow with master selection.
Solwees connects to your Instagram business account and reads your posts, stories and carousels. Promos, events and one-off announcements get picked up automatically. When a guest asks "what's the promo this week?" or "are you open this Sunday?", the agent answers from what you actually posted.
Solwees now takes reservations through Mozrest. That brings in restaurants on ResDiary, Quandoo, TheFork and the rest of the European booking platforms without a separate setup for each. The agent picks the right area in the dining room and offers alternative times when the first slot is taken.
Voice notes from guests are picked up properly. Images and files the agent sends actually open on the guest's side, regardless of region.
When a human takes over and replies to a guest, those messages now feed back into the agent's training set. The next conversation in a similar context picks up the phrasing, tone and decisions the manager already made.
While the agent thinks or pulls availability, the guest sees a real "typing…" bubble in WhatsApp. Works across every WhatsApp provider we support, so the conversation feels human even when the agent is checking 4 systems in the background.
Quick replies inside visit reminder messages are now localized in every supported language. The agent also reads guest intent from the reply better, so "can I move it" lands in rebooking instead of cancellation.
The agent now spots repeated spam patterns and stops engaging, instead of looping into the conversation. Borderline cases get flagged and quietly handed to your inbox so a human can decide.
The agent can now drop a Google Maps button or a menu link directly into WhatsApp, instead of pasting raw URLs. GIF and animated content sent by guests is detected properly, attachments and addresses survive the round trip without breaking.
The agent can now book straight into your Calendly calendar. Useful for medical, real estate and consulting flows where Calendly is the source of truth. Slots, buffers and timezones respected.
Inbound calls and chats now lock the right language faster, even when the first message is just "hola" or "привет". The agent also keeps language consistent across channel switches in the same conversation.
If your kitchen closes at 02:00 or the salon takes late bookings until 23:30, the agent now correctly recognizes those hours as open. Previously some midnight-crossing windows were treated as closed.
Common phrases (greeting, hold music, confirmations) are now pre-rendered and played instantly, with zero TTS latency. The agent feels noticeably snappier on the first second of every call.
Solwees now answers Viber messages alongside WhatsApp, Instagram and SMS. Same agent, same brain, same booking flow. Useful for Eastern Europe and the markets where Viber is still the main messenger.
Each location in your workspace now runs its own agent voice, business hours and rules. Calls, transcripts and bookings stay properly attributed across the dashboard, and every conversation gets a stable ID so you can follow a guest from first WhatsApp ping to confirmed reservation in one click.
Removed filler phrases the agent used to insert between sentences. Fixed a 'are you still there?' loop that triggered after long guest pauses. Cleaner first greeting that uses the caller's name when the integration provides it.
Phone numbers with country codes, spaces or formatting variations no longer block guest creation. Reservations land in OpenTable on the first try, including for first-time guests captured over voice and WhatsApp.
Visit reminder templates now sync correctly with Meta WhatsApp Business and respect the rate-limit cooldown. Edits in your Solwees dashboard reach Meta within seconds, and unchanged templates skip the round-trip.
Solwees now decides automatically whether to request a deposit based on the guest's past visits and no-show history. Or pick flat mode and charge everyone. Group-size threshold is configurable per location.
Reduced average pause-before-reply on calls from 1.2s to 800ms across all 50+ supported languages. Mid-call language switching unaffected.
Try Solwees directly on every geo-landing page without signing up. Click the mic, talk, hear the response in real time. Useful for prospects who want to test before booking a demo.
Solwees now recognizes photos sent over WhatsApp and Instagram. A client sends a Pinterest haircut reference, Solwees identifies the technique and books the right slot. Same for restaurant dish photos.
Deposits and prepayments collected directly inside the WhatsApp conversation. PCI-DSS compliant via Stripe. No card data ever touches Solwees.
Out of beta and live in Google Play. Real-time inbox, live call view with one-tap takeover, calendar sync and push alerts for VIP and large-group events. iOS is in App Store review now.
Have a question about a release? Email support@solwees.ai or open WhatsApp chat.