What's new in Solwees
We ship regularly. Here's what landed in the last 90 days.
September 2026
Workspaces, deals and setup in the app
Create a new workspace, work with deals in full, go through setup and filter the inbox by who is handling each chat, all from the phone.
Setup reads your website
Add your website and the setup fills in your business profile. A new salon starts with ready settings.
Bitrix24: one-click connection and lead lines
Connect a portal by signing in or install from the Bitrix24 Marketplace. Leads can go to their own Open Lines, each agent gets its own line, the agent stays quiet at stages you choose and automations can send files.
Deal board with deal cards and calendars
See deals as columns or a list, open a full deal card, change several deals at once and spot the ones that need attention. Bookings show up in calendar views.
The agent remembers each client’s language
The agent can ask which language a client prefers, saves it on the client card and keeps answering in it.
The website widget remembers past conversations
Returning visitors see their earlier chats in the widget, and the widget works better on phones.
Agent settings history with rollback
Every change to the agent’s settings is saved and can be rolled back.
Start without a card
The free start no longer asks for a payment card.
Calls, bookings and agent settings in the app
Calls appear in the chat with their recording and transcript, bookings have day, week and month views, WhatsApp links with a pairing code, and Sola, all agent settings, sign-up and password reset now work in the app.
Sola, your setup assistant
Ask Sola in chat or by voice to change settings. It also edits your knowledge base for you.
Client details next to the chat
View and edit a client’s country, city and language beside the conversation, and merge duplicate contacts into one.
Smoother phone calls
Callers can interrupt the agent, it greets on every call, says goodbye and hangs up properly. Uzbek now sounds natural on calls.
Choose when the agent greets again
Set how long a chat must be quiet before the agent says hello again.
Treatments for four and six hands
Mark which services need two or three specialists at once, and the agent books them together.
You decide when the agent names a price
Choose at which point prices come up and how price ranges are phrased.
Your own follow-up texts
Write follow-ups for each service, each touch and each language. Clinics without a CRM can add their services by hand.
Service descriptions and package prices from your CRM
The agent uses service descriptions and package prices straight from your CRM and sends a link to buy a package when a client asks.
Reminders name the service and the time
Visit reminders include the booked service and time and arrive without time zone shifts.
One number for several branches
The agent shows free times across all branches, or asks for the city and passes the chat to the right location.
An agent that sells products from your catalog
It answers from your product catalog and walks the client through to an order.
Booking questions in the order you draw
Lay out what the agent must ask before it books, such as zone, number of guests or children, as a diagram. The agent follows it step by step.
Voice messages with a live waveform
Record voice messages in the app with a waveform and a timer.
Send voice messages from the inbox
Operators record a voice note right in the reply box.
Several WhatsApp numbers, each with its own agent
Connect more than one WhatsApp number without starting over. For each number, choose which agent answers it, or leave it to your team only.
Broadcasts, templates and tasks in the app
Send broadcasts and templates, manage tasks, open client cards with their visits and work within your team role from the phone.
The app inbox catches up with the web
An Unread folder, search, photo albums, retry for failed sends, message editing and an app badge that counts unread chats correctly.
Team roles, saved filters and an Unread folder
Roles and permissions for your team, spam marked per contact, filters with counts that stay set, an Unread folder, switching between branches and faster search through messages.
Set up your Telegram bot: welcome, menu and buttons
Write the bot’s welcome message, build its command menu and add reply buttons. Every command answers, and each submenu has a Back button.
Late arrivals, complaints and open promises go to your team
Messages about running late, complaints and cases where the agent promised to check something reach a person straight away.
The right photo for the right service
The agent no longer sends a photo of a different service or repeats the same picture. The directions video goes out only when a client asks how to get there.
Telegram account and Telegram bot are separate conversations
When a client writes to both your Telegram account and your bot, each gets its own conversation, so replies never end up in the wrong place.
Move a booking to another branch or specialist in one step
The agent reschedules to a different location or specialist without canceling and booking again.
Sunbed bookings for beach clubs
The agent books sunbeds by zone, sends a prepayment link and handles cancellations, in chat and on calls.
Wix Bookings, Doctra and PremiumGuest
Salons on Wix Bookings, clinics on Doctra and restaurants on PremiumGuest can now connect.
Rooms and cabins as bookable staff
Staff entries in your CRM can stand for rooms or cabins, so room-based bookings work.
The agent sells your promotions
It knows each branch’s promotions in every language and sends a link to buy. New promotion types: first-visit discounts, packages that count remaining sessions and service bundles.
Sync with a second CRM
Busy times are checked in both systems, and bookings are copied into the second one.
Control how times are offered
Set how many times the agent offers, at which point and which ones. If the requested day is full, it suggests the nearest free dates.
Telegram broadcasts and richer WhatsApp templates
Broadcast through your Telegram bot, add buttons and media to WhatsApp templates, send photo albums and see broadcast results in reports. The agent knows which broadcast a client is replying to.
Choose whether the agent says it is AI
One setting decides whether the agent introduces itself as an AI assistant or simply by its role.
Your own rules for every moment of the conversation
Write rules tied to moments like the first reply, the price or the booking, and set how the agent phrases things at each step.
Delivery statuses in every channel
See whether each message, photo and file was delivered. Sending is paced to protect your numbers from being blocked.
Spam, saved filters, reports and the deal board in the app
Mark contacts as spam, keep your filters, read reports and move deals on a board built for the phone.
A new Reports page
Reports built on real analytics, with the activity heatmap in your business’s time zone.
A local number in any country
A step-by-step wizard walks you through the documents each country asks for.
A new Tasks page
Tasks with reminders, including in Telegram, and one place that collects handoffs and reminders.
A mode where your staff makes the booking
The agent collects the request and your team books it. Useful when every booking needs a human check.
Chats return to the agent on their own
A chat taken over by a team member goes back to the agent after the time you set.
Copy a link to a chat and share photos between workspaces
One button copies a link to the conversation. Knowledge base photos and folders can be shared between workspaces.
August 2026
Outbound call campaigns
Upload a contact list, schedule the calls, retry the ones nobody picked up or call someone right away. Every call has a recording and a transcript.
App: Georgian, emoji and drafts
The app is available in Georgian, with an emoji picker, saved drafts and one-tap copying of contact details.
Calls through your own phone system
Calls can go through the phone system you already use and show your own number.
The sales agent advises on price instead of turning leads away
When a lead hesitates about the price, the agent explains the options rather than ending the conversation.
Edit and delete sent messages
Change or remove your own messages in Telegram and WhatsApp.
Automatic calls on deal stages
A call starts when a deal reaches a stage you pick, for example a payment reminder once an invoice is issued. The outcome is written back to your CRM.
Cashback points and blocked clients
The agent offers to spend a client’s cashback points. Clients on your blacklist go straight to your staff.
Rules per client category in Altegio
Set what the agent does for each client category, and switch prepayment off where you do not need it.
The dashboard in Georgian
The whole dashboard is now available in Georgian.
More accurate voice notes
Voice notes from clients are recognized only in the languages your agent speaks, so the text comes out more accurately.
A full-screen test chat
Test the agent on its own screen, reset the conversation and switch the language.
The agent sees which ad a client came from
When a client arrives from an Instagram, Messenger or Click-to-WhatsApp ad, the agent knows which ad it was and answers with that in mind.
Keep the WhatsApp Business app on the same number
Connect the number you already use in the WhatsApp Business app and keep using the app. Replies you send from the phone show up in Solwees, and the agent steps back in that chat. With your consent, past conversations are imported into the inbox.
Altegio gift certificates
The agent sees a client’s Altegio gift certificates and takes them into account when answering.
Six more template languages
Kyrgyz, Georgian, Kazakh, Croatian, Bosnian and Serbian are now available for broadcast templates.
Deposit rules and payment confirmation
Set your deposit rules, including for cancellations. The client gets a message when the payment arrives.
Smoother, more natural voice calls
Voice calls now feel more like talking to a person. The agent replies faster and keeps short, natural filler phrases in nine languages while it looks something up, and it finishes its sentence even if the caller coughs or the line is noisy. Audio glitches on calls were also cleaned up.
More accurate, trustworthy bookings
We made a broad pass on booking reliability across chat and voice. Appointments now land only on a team member who actually works that time, the prices and promotions quoted match what is really in your system, and the agent no longer says a booking was made when it was not. It also tells a day off apart from a fully booked schedule and answers every part of a multi-part question.
Filter to first-time contacts
A new filter in the mobile inbox lets you show only conversations from people reaching out for the first time. It is an easy way to spot fresh leads and make sure new customers get a fast reply. You can also tag chats to keep them in or out of the view.
Reply from inside the Bitrix24 deal card
For Bitrix24 users, the full customer conversation now lives right inside the deal card, so you can read and reply without switching tools. Opening a deal jumps straight to that customer's chat. This is a separate surface on top of the existing Bitrix24 connection.
Connect multiple Instagram accounts
You can now link more than one Instagram account to the same workspace. A simple picker lets you switch between them, the same way it already works for Facebook. Every account routes into one shared inbox so nothing gets missed.
Assign chats and mention teammates
You can now hand a conversation to a specific teammate so it is clear who is responsible for the reply. Mention a colleague in a note to pull them in, and follow everything happening across the team in a single activity feed. Notifications now show only the events that actually matter to you.
Send marketing broadcasts to customer segments
You can now send targeted broadcast campaigns to chosen groups of your customers, with message copy the assistant can draft for you. Sends respect daytime-only sending windows, hourly limits and instant opt-out when someone replies STOP, and a funnel view shows how each campaign performed. Customers who ask not to be contacted are excluded everywhere.
July 2026
Voice calls over WhatsApp
Your agent can now answer voice calls placed through WhatsApp, not just chats. Callers get the same natural spoken conversation, booking and answers they would on a phone line, without leaving the app they already use. Each business uses its own connected number.
Redesigned setup and guided onboarding
The business profile is reorganized into clear sections for hours, location, contact, pricing, booking and more, with an edit-all mode and at-a-glance chips for what is turned on. A refreshed guided tour walks you through picking a plan, connecting integrations, setting your timezone and turning on notifications. Getting a new agent live is now much faster and harder to get wrong.
Run several agents from one workspace
You can now create and run multiple agents in the same workspace, up to five, each with its own business profile and its own knowledge base. Pick which agent you are editing from a clean selector, and it stays out of the way when you only have one. This makes it easy to keep distinct setups, for example one per location or per service line.
Bokadirekt integration
Salons on Bokadirekt can now connect their calendar to the agent. It reads your services, staff and open slots, then books, reschedules and cancels appointments straight into Bokadirekt. The connection re-authenticates on its own so it keeps working.
Instant handoff alerts to your phone
When the agent hands a conversation to a human, you now get an instant alert on Telegram. The alert shows the channel and gives one-tap buttons to open the chat or reply, so no customer waits while you were away from the inbox.
Website widget speaks more languages
The website chat widget now supports a wider set of European languages plus Russian and Ukrainian, with native names in its language switcher. The settings preview reflects your welcome message edits live as you type. Visitors get greeted in their own language out of the box.
Better teamwork in the shared inbox
The inbox now shows when another teammate is typing in the same conversation and displays read receipts per operator, so your team stops stepping on each other. You can react to and reply to individual messages, search conversations by phone number or id, and close many chats at once. Live updates and automatic reconnect keep the timeline current without reloading.
React, reply and see typing in chat
The mobile inbox now feels like a modern messenger. React to a message with an emoji, quote a specific message when you reply, and see when a client is typing back. You can also see when a teammate has already read a conversation, and each message clearly shows who sent it.
Manage your waiting list from your phone
You can now add people to the waiting list right from the app, whether from the waiting-list tab, a chat, or a contact's profile, with a quick name, phone and service form. Tap any entry to change its status as you follow up. When a slot opens, the assistant can automatically reach back out to waiting guests within the time window you set.
Saved replies and quick actions
Save the messages you send most often and drop them into any chat in a couple of taps. Swipe inside a conversation to open a drawer where you can add a task, add someone to the waiting list, or copy a link to the chat. Common follow-up work is now a gesture away.
Real photos across the inbox
Contacts, your team and the assistant now show their real profile photos throughout the app, from the inbox list to chat bubbles and contact profiles. When a photo is not available, you see clean colored initials instead of a blank circle. It is easier to tell at a glance who you are talking to.
Choose your agent's personality and voice
You can now shape how your agent comes across. Pick a personality such as friendly, caring, luxury or energetic, and set whether it speaks and writes as female or male. The agent keeps that character consistently across chats and calls.
One inbox for all your locations
If you run more than one location, you can now see every conversation from all of them in a single inbox on your phone. Switch between viewing one location or all of them at once without leaving the chat screen. Replies, tasks and contact profiles all stay tied to the right location.
June 2026
Set when the assistant answers
You can now choose the hours the assistant is active, either around the clock or on a schedule you define. Set different hours for each channel, pick which days it works, and add up to three time slots per day. Outside those hours, conversations wait for your team.
amoCRM and Kommo integration
Solwees now syncs with amoCRM and Kommo. It creates contacts and leads from a conversation, moves them through your pipeline stages, marks lost deals and adds notes, so your sales board always reflects what really happened.
Pause the assistant from your phone
A card at the top of your profile lets you turn the assistant on or off in one tap. Turning it off asks you to confirm, since any chats it is currently handling will stop, so you never disable it by accident. Turn it back on the moment you want it answering again.
Bitrix24 integration
Connect your Bitrix24 portal. The agent answers leads inside Bitrix24 Open Lines, writes contacts and deals, and moves them through your funnel as the conversation progresses. Your team can step in and reply to the customer from inside Bitrix24.
One timeline per contact
Every conversation with a customer, across every channel, now merges into a single timeline. Channel labels, in-chat search, lifecycle markers and an indicator of whether the agent or a teammate is handling each chat, all in one place.
Facebook Messenger channel
Connect your Facebook Page and the agent handles Messenger conversations in the same inbox as WhatsApp, Instagram, Telegram and the rest. It qualifies the request, checks availability and books, day or night.
An agent that sells, not just books
A dedicated sales agent that qualifies the lead, answers objections, captures the order and contact details, then hands a warm buyer to your team. It works inbound when people reach out and outbound when you want it to follow up. You set how it sells.
Telegram: bring your own bot
You can now connect Telegram with your own bot token, alongside the shared Solwees bot. Keep your own brand and bot name while the agent handles every chat.
Booking-changed follow-ups
Automatic messages when a booking is changed, alongside the existing follow-ups for confirmed, cancelled and missed-call events. Each one is configurable and routed to the customer's channel.
Win back clients who go quiet
When a client stops replying, the agent can reach back out within a window you set. It only sends when it makes sense, so a real intent gets a nudge and spam does not.
Faster visual catalog
Upload your service and product photos in parallel, with a live indexing progress bar. The agent can then send the right photo when a customer asks what something looks like.
Train on Google Sheets and Docs
Point the agent at a Google Sheet or Doc with your prices, services, hours and FAQ. It reads them and re-syncs every day on its own, so the answers your customers get always match what you actually wrote.
Telegram channel support
Solwees now answers Telegram with the same agent that runs your WhatsApp, Instagram, web chat and voice. Bookings, FAQs, deposits and mid-chat language switching all work in Telegram, and every conversation lands in the same inbox.
Solwees mobile app is now on iOS
The Solwees app is live on the App Store. Get a real notification the second a call comes in, watch any conversation as it happens, and take over from the agent in one tap, right from your iPhone. Everything the Android app does, now on iOS too.
May 2026
Smarter availability answers for salons
The agent now tells the difference between a day you are closed and a day that is simply fully booked, and points the guest to the next real opening instead of a flat no.
The agent calls a manager when a guest asks
When a guest asks to speak to a person, Solwees says it is connecting them and brings a manager into the call. If no one is free, it stays on the line and keeps helping instead of dropping the call. Works in every supported language.
New agent profile for e-commerce and retail
A dedicated agent for online stores and shops: order status, product questions, sizing and returns, across chat and voice. It can read a photo a customer sends and match it to the right product.
Purpose-built agent for hotels
A front-desk agent for hotels and boutique groups. It quotes room availability and rates, takes and changes reservations, handles cancellations and guest preferences, and writes the booking straight back into your PMS.
Mid-call language switching is more reliable
When the guest switches language mid-call, the agent picks it up cleanly and doesn't fall silent during the transition. Filler phrases now exist in every supported language.
Calls don't go silent mid-conversation
Fixed a case where the call could freeze while the agent was checking the calendar or pulling guest history. Conversations now flow without unexplained pauses.
WhatsApp gets more reliable
Incoming messages are no longer duplicated when the connection bounces. After a restart the agent picks up from the present, not from an old backlog. Active sessions survive maintenance windows.
New roles for HVAC, plumbing, electrical, barbershops and real estate
Five new agent profiles with the right triage and follow-up logic for each business type. Real estate gets property lookup. HVAC, plumbing and electrical get dispatcher-style intake with a search for the nearest available technician. Barbershops get the salon-style booking flow with master selection.
Your Instagram posts now feed the agent
Solwees connects to your Instagram business account and reads your posts, stories and carousels. Promos, events and one-off announcements get picked up automatically. When a guest asks "what's the promo this week?" or "are you open this Sunday?", the agent answers from what you actually posted.
Mozrest booking channel
Solwees now takes reservations through Mozrest. That brings in restaurants on ResDiary, Quandoo, TheFork and the rest of the European booking platforms without a separate setup for each. The agent picks the right area in the dining room and offers alternative times when the first slot is taken.
Voice notes, images and files in WhatsApp
Voice notes from guests are picked up properly. Images and files the agent sends actually open on the guest's side, regardless of region.
Agent learns from your manager replies
When a human takes over and replies to a guest, those messages now feed back into the agent's training set. The next conversation in a similar context picks up the phrasing, tone and decisions the manager already made.
Typing indicator on WhatsApp
While the agent thinks or pulls availability, the guest sees a real "typing…" bubble in WhatsApp. Works across every WhatsApp provider we support, so the conversation feels human even when the agent is checking 4 systems in the background.
Smarter visit reminders
Quick replies inside visit reminder messages are now localized in every supported language. The agent also reads guest intent from the reply better, so "can I move it" lands in rebooking instead of cancellation.
Spam detection and instant handoff on WhatsApp
The agent now spots repeated spam patterns and stops engaging, instead of looping into the conversation. Borderline cases get flagged and quietly handed to your inbox so a human can decide.
Richer WhatsApp messages
The agent can now drop a Google Maps button or a menu link directly into WhatsApp, instead of pasting raw URLs. GIF and animated content sent by guests is detected properly, attachments and addresses survive the round trip without breaking.
Calendly integration
The agent can now book straight into your Calendly calendar. Useful for medical, real estate and consulting flows where Calendly is the source of truth. Slots, buffers and timezones respected.
Better language detection on first message
Inbound calls and chats now lock the right language faster, even when the first message is just "hola" or "привет". The agent also keeps language consistent across channel switches in the same conversation.
Fix: business hours that cross midnight
If your kitchen closes at 02:00 or the salon takes late bookings until 23:30, the agent now correctly recognizes those hours as open. Previously some midnight-crossing windows were treated as closed.
Faster voice replies via pre-rendered TTS
Common phrases (greeting, hold music, confirmations) are now pre-rendered and played instantly, with zero TTS latency. The agent feels noticeably snappier on the first second of every call.
Viber channel support
Solwees now answers Viber messages alongside WhatsApp, Instagram and SMS. Same agent, same brain, same booking flow. Useful for Eastern Europe and the markets where Viber is still the main messenger.
Multi-location workspaces and conversation tracking
Each location in your workspace now runs its own agent voice, business hours and rules. Calls, transcripts and bookings stay properly attributed across the dashboard, and every conversation gets a stable ID so you can follow a guest from first WhatsApp ping to confirmed reservation in one click.
Voice quality polish
Removed filler phrases the agent used to insert between sentences. Fixed a 'are you still there?' loop that triggered after long guest pauses. Cleaner first greeting that uses the caller's name when the integration provides it.
OpenTable: more reliable guest profile creation
Phone numbers with country codes, spaces or formatting variations no longer block guest creation. Reservations land in OpenTable on the first try, including for first-time guests captured over voice and WhatsApp.
April 2026
Marketing templates auto-sync with Meta
Visit reminder templates now sync correctly with Meta WhatsApp Business and respect the rate-limit cooldown. Edits in your Solwees dashboard reach Meta within seconds, and unchanged templates skip the round-trip.
Smart deposit logic
Solwees now decides automatically whether to request a deposit based on the guest's past visits and no-show history. Or pick flat mode and charge everyone. Group-size threshold is configurable per location.
Sub-800ms voice latency
Reduced average pause-before-reply on calls from 1.2s to 800ms across all 50+ supported languages. Mid-call language switching unaffected.
In-browser voice demo
Try Solwees directly on every geo-landing page without signing up. Click the mic, talk, hear the response in real time. Useful for prospects who want to test before booking a demo.
March 2026
Vision AI for visual booking
Solwees now recognizes photos sent over WhatsApp and Instagram. A client sends a Pinterest haircut reference, Solwees identifies the technique and books the right slot. Same for restaurant dish photos.
February 2026
Stripe payment links in WhatsApp
Deposits and prepayments collected directly inside the WhatsApp conversation. PCI-DSS compliant via Stripe. No card data ever touches Solwees.
Solwees mobile app released for Android
Out of beta and live in Google Play. Real-time inbox, live call view with one-tap takeover, calendar sync and push alerts for VIP and large-group events. iOS is in App Store review now.
Have a question about a release? Email support@solwees.ai or open WhatsApp chat.