Everything Solwees does: calls, chats, bookings and CRM.

Solwees answers the incoming call, talks to the caller, books the appointment or the table and keeps the call with its transcript and recording. When the caller asks for a person during your working hours, Solwees rings your team in the mobile app. If nobody picks up, it tells the caller that a manager will call back. Answering calls is included in the Studio and Network plans and works on Solo with a pack of minutes. Outbound calls and calling campaigns are included in Studio and Network.

Solwees answers clients in messengers and in the website chat from your knowledge base: prices, what is included, timing and terms. It helps the client choose, shows photos, sends files in messengers, books the visit and collects an order request. It does not name prices or discounts that are not in the knowledge base. When the answer is missing, it says it will check and alerts a manager.

Yes. With the Marketing module (paid, €19 a month for one location, as of October 2026) Solwees sends a booking confirmation, a reminder the day before the visit, notices about a change or a cancellation, a review request after the visit and win-back messages to clients who stopped coming. The messages go out on WhatsApp or Telegram. The reminder is sent only for a booking in a connected booking system, and only while more than 24 hours remain before the visit.

Yes. A business without a CRM uses the deals and tasks built into Solwees: a paid module, €19 a month for one location, as of October 2026. A business without a booking system takes bookings in Solwees itself, in its own catalogue of services and calendar. When a system is already in place, Solwees works on top of it: it books clients into the booking system and sends chats with a handoff summary to Bitrix24, amoCRM or Kommo.

Yes. Solwees has a mobile app for iPhone and Android. It shows chats from every channel, calls with recordings and transcripts, today’s bookings, deals and tasks. You can take over a chat, accept a transferred call or edit the knowledge base from the phone. A few setup jobs are done in the web dashboard: connecting Instagram, Messenger, the site chat, phone numbers and email.

Solwees has a few limits today. In the website chat widget a reply typed by a staff member does not reach the visitor yet, so those conversations continue by phone or in a messenger. Bitrix24 receives chats, not calls. Results of outbound calls are not exported to a file. Reports are not exported to a spreadsheet, they can be printed or saved as PDF. Features marked as coming soon on the Solwees features page are not available yet.