Every chat, call and booking in your pocket.

WhatsApp, Instagram, Telegram, Messenger, Viber and the chat on your site land in one list, one row per client. You can see at a glance who Solwees is answering and who is waiting for a person.

• Hand a chat from Solwees to yourself and back in one tap. Start typing and the chat is yours.
• Voice messages, photos, video, documents, or a photo straight from the knowledge base.
• Internal notes, mentions of teammates and quick replies.
• Search through the whole history with a client, across all channels.

Calls that Solwees took sit in the same thread as the client’s chats. Open one to read it line by line or listen to the recording.

• When a caller asks for a person, the call rings in the app with the reason on screen. Accept or decline.
• If nobody picks up in 30 seconds, Solwees goes back to the caller and carries on.
• A player with seeking and a transcript that shows who said what.
• Call back from the call screen or the client card: the app opens your phone’s dialer.

The first card is today: who is coming and when. Below is the report: bookings and their value, how many conversations ended in a booking, how many Solwees closed without you.

• Six views: money, conversations, bookings, channels, customers, campaigns.
• From 7 days to 12 months, always against the period before.
• Bookings for today, the week or the month: confirm or cancel on the spot.
• The owner enters the hourly rate, and the hours saved turn into money.

Every enquiry becomes a deal that shows the channel it came from. Rules move it through the stages: Solwees replied, the chat was handed to a person, the chat ended in a booking.

• Several pipelines with your own stages and colours.
• Unsorted leads: take one for yourself or mark it as spam.
• New deals go in turn, to the least busy person, or to whoever handled the client before.
• Tasks with a due time, a type and a reminder, yours and the team’s.

Find a client by name, phone or email. The card keeps contacts, tags, notes, visits, every chat and every call.

• Waiting list: switch on automatic offers, and when a slot opens near the time a client wanted, Solwees offers it to them.
• Blacklist and spam: Solwees does not reply to these contacts.
• Edit any field with a tap or add a client by hand.

Each automatic message is a switch: a visit reminder, a booking confirmed, changed or cancelled, a nudge for clients who went quiet, a follow-up after a dropped call, a review request after the visit.

• Send an approved WhatsApp template or a Telegram message to a list of clients.
• Write a WhatsApp template and submit it for approval from the phone.
• Sent, delivered, answered: the numbers are on the same screen.

The business profile holds what Solwees tells your clients: address, hours, description, languages. Correct it on the phone and the next conversation uses the new version.

• One switch turns the assistant off and back on.
• Working hours per channel: the rest of the time the assistant stays silent.
• Reply languages: the main one and the extra ones you allow.
• Connect WhatsApp by QR code or a Telegram bot. Viber connects as a paid add-on.

The articles the assistant answers from: price lists, policies, current offers. Add, edit, publish or archive them, and upload photos it can send to clients.

• Folders, statuses and search.
• Photos with a title and a description, shared across branches if you wish.
• Send a photo from the knowledge base yourself in any chat.

A small orb on every main screen. Ask how to set something up and Sola opens the right screen or does it herself: saves a rule for the assistant, adds an article to the knowledge base.

• She asks before saving, and a saved setting can be put back in one tap.
• She knows which screen you are on.
• The current conversation is shared with the web dashboard.