Clients ask in WhatsApp.The visit is booked in Fresha.

Solwees answers clients in WhatsApp, Instagram, Telegram and on the phone, sees your services with every price level, your stylists and their free time in Fresha, and books the visit with the right stylist. Our team connects it to your Fresha for you.

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How to connect

Hi! Balayage for long hair, Thursday afternoon?

Hi Emma! For long hair it’s €145 and about 3 hours. Noor is free on Thursday at 13:00. Shall I book it?

Yes please

Fresha · Calendar

Thursday

NoorSanne

10:0011:0012:0013:00

Cut · Mila

Blow-dry · Fien

Balayage, long · Emma

New client · WhatsApp

Price level for long hair chosen
Client created in Fresha
Visit booked with Noor

A client asks for a colour for long hair. The assistant picks the right price level and books it in Fresha.

What Solwees does in Fresha

The assistant reads Fresha live: shifts, time off and blocked time are all taken into account.

What Solwees reads

Services with each price level, such as hair length, as its own option with its own price and duration
Stylists and their working days for the next five weeks
Free time, worked out from shifts, time off, blocked time and bookings
The client’s bookings, and whether they came
Your whole catalogue, for promotions

What Solwees writes

The client, found by phone or created
Visits with one or several services, back to back, with the chosen stylist
Reschedules, without notifying the client by default
Cancellations without a cancellation fee, and Fresha lets the client know

What the assistant does with Fresha

It books the way your front desk does, at any hour.

The right price level

Short, medium or long hair, or any other level you set: the assistant asks, quotes the right price and books that option.

The right stylist

The client picks a stylist, or the assistant offers who is free, and the visit is booked with them.

Treatwell as a second calendar

If you also take bookings on Treatwell, the assistant avoids times already taken there, and can copy its bookings into Treatwell so they show as taken.

How Fresha is connected

Fresha is connected by our team: it isn’t self-service in the App Directory.

1
Write to us
Open the Fresha card in the App Directory and contact support, or tell us during your setup call.
2
We connect it
Our team links Solwees to your Fresha salon and sets your time zone and currency.
3
Book a test visit
Ask the assistant for a visit and check that it appears in Fresha.

Good to know

Fresha is connected through a logged-in session. When it expires, our team connects it again.
Solwees doesn’t read the Fresha client card, so visit counts and spend are not available to the assistant.
No notes are written on Fresha bookings, so a deposit link can’t be added to the booking.
When a multi-service visit is moved, check that every service moved with it.
Fresha can’t be the second calendar for another booking system.

Questions

Who connects Fresha?

Our team. Write to support or tell us during setup, and we link Solwees to your Fresha salon.

Does it understand price levels?

Yes. Each level of a service, such as hair length, is its own option with its own price and duration.

Can it book several services at once?

Yes, back to back in one visit with the chosen stylist.

Do clients get Fresha’s messages?

On a cancellation, yes: Fresha lets the client know. A reschedule doesn’t send a notice by default; the assistant confirms the new time in the chat.

We also use Treatwell. Will there be double bookings?

Treatwell can be set as a second calendar: the assistant checks it before offering and before booking a time. Pair your stylists in both systems and keep the Treatwell session current.

Can it take deposits?

With Stripe connected, the assistant can send a payment link. The link isn’t written on the Fresha booking.