Never Miss a Leak Call Book Every Plumbing Job

Solwees is an AI answering service for plumbers that answers calls and chats around the clock, sorts leaks by urgency and passes the job request to your office.

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A burst pipe at 11pm goes to whoever picks up first

Homeowners with water on the floor call three plumbers in five minutes. Whoever answers wins the job. Voicemail loses every time.

62%

of calls to small businesses go unanswered (411 Locals call study)

€420+

average revenue per service call you lose to a competitor

43%

of messages to businesses on Solwees arrive outside working hours (Solwees data, May to August 2026)

Which AI answering service fits a plumbing company?

A plumbing company needs an AI answering service that picks up at night, knows a burst pipe from a dripping tap, helps the caller limit the damage and gets the request to the plumber with the details. Solwees asks whether water is flowing right now and what is affected, explains how to close the main water valve, takes the address and a convenient time and passes the request to your office. Solwees does not put the job into a schedule.

Solwees for plumbers, in short

Solwees answers calls and messages around the clock, also on public holidays.
Solwees sorts requests by urgency: a burst pipe or sewage in the house first, a dripping tap or a planned installation later.
Solwees tells a caller with a burst pipe how to find and close the main water valve, unless you switch this guidance off.
Solwees takes the job request with the address, the problem and a convenient time and passes it to your office.

What Solwees does for your plumbing business

Emergency triage and dispatch

AI identifies burst pipes, sewage backups, and no-water calls instantly, checks plumber availability, and dispatches the closest crew. Routine jobs go on the calendar.

Priority logic you control. Emergencies always get a same-day slot.

Instant quotes for standard jobs

AI knows your price book: drain cleaning, water heater installs, faucet replacements, leak repairs. Quotes go out in seconds, by SMS or email.

Anything custom gets flagged for your office to follow up.

Automated maintenance reminders

AI tracks every service contract and reminds homeowners before their next water heater flush or annual inspection. Books it without your office lifting a finger.

Recurring revenue with zero manual work.

24/7 booking, even at 3am

Pipe bursts on a Sunday night? Solwees books the first slot, takes a deposit, and texts the homeowner the plumber's ETA.

You wake up to a full schedule.

Works with your dispatch software

Every call and message is written into your CRM, whether that is Bitrix24, amoCRM or the built-in CRM, and jobs sync straight to your calendar.

Bitrix24

amoCRM

Google Calendar

Calendly

Booking software for plumbing companies that answers the phone too

Your plumbing office is the busiest place during a cold snap or a heavy rain. Phones ring constantly. Plumbers need dispatch updates. Homeowners want quotes for drain cleaning and water heater swaps. Your office staff can't keep up. Solwees answers every call, even when three come in at once. It identifies emergencies, books standard service calls, and quotes routine jobs directly. Your team focuses on dispatch and customer service, not picking up the phone.

The math is brutal in plumbing. A missed call during a burst pipe is a €400-1800 job that just went to your competitor. Solwees catches every one. It works 24/7, so the 3am sewage backup call books a same-day visit instead of going to a competitor's voicemail too. Single-truck operation or 30-plumber outfit, it scales to your call volume without adding headcount.

Beyond reactive dispatch, Solwees grows your recurring revenue. It tracks every service contract, reaches out before each annual flush or inspection window opens, and books the visit automatically. Water heater maintenance, sump pump checks, backflow testing. All scheduled without your office calling anyone. Your plumbers stay billable. Your contracts stay current. Your homeowners get the proactive service that keeps them loyal. Try Solwees free and watch your booked-call rate climb in a week.

How AI Phone Automation Works for Plumbing Contractors

Every inbound call gets answered immediately by a natural voice. Solwees handles emergency triage, service requests, quote inquiries, and maintenance scheduling. It syncs with your CRM, whether that is Bitrix24 or amoCRM, and your calendar to check plumber availability in real time, then books the right slot based on priority and crew location.

It handles calls in 50+ languages, takes deposits over the phone...

Live Demo

Plumbing

Leaks, drains, water heater installs

Live voice agentTap to start“Book a table for two tonight”

Questions plumbers ask

Can an AI answering service take a burst pipe call at night?

Yes, Solwees picks up a burst pipe call at night. Solwees asks whether water is flowing right now and what is affected, writes down the address and passes the request to your office as urgent. The owner is alerted at once when there is a gas smell, water near electrics or heavy flooding. A leak that can wait until the morning is passed on with a time that suits the client.

What does Solwees tell a caller whose pipe has burst?

Solwees helps limit the damage first. Unless you switch this off, Solwees asks whether the caller knows where the main water valve is, explains where it usually sits and asks them to close it, and warns against stepping into water near sockets or appliances. For sewage coming up in the house Solwees says not to walk through it and to stop using water. For a gas smell: leave and call the emergency services.

Can Solwees tell a client what a drain cleaning costs?

Yes, if the price is in your price list: Solwees quotes a call-out fee, a drain cleaning or a standard tap repair exactly as the knowledge base states them. Solwees does not price a job with an unknown cause, such as a leak inside a wall or a water heater replacement. In that case it takes the request for a visit and passes it to you with what the client described.

How does a job request from Solwees reach my plumbers?

Solwees passes the request to your office with a short summary: the address, the problem, how urgent it is and a time that suits the client. Solwees has no connector to ServiceTitan, Housecall Pro or Jobber, so the job is entered into the dispatch software by your office. Chats can be written into Bitrix24, and the owner sees every conversation in the mobile app.

Does Solwees answer WhatsApp messages from plumbing clients as well as calls?

Yes, Solwees answers phone calls, WhatsApp, Telegram, Instagram, Messenger and the chat on your website, and all conversations sit in one inbox. A photo of the leak that the client sends stays in the chat, where your plumber can look at it before the visit. A client who asks for a person in a messenger is answered by your team in the same chat.

How much does an AI answering service for a plumber cost?

Solwees costs €99 a month on the Solo plan plus a pack of call minutes, which suits a plumber with an uneven flow of calls: 100 minutes cost €39, are bought once and do not expire. A company with a steady flow of calls takes Studio at €249 a month, with 100 minutes every month. Both answer WhatsApp and website chat. Prices as of October 2026; the trial includes 20 call minutes.