Fill Every Table Automate Every Call
Solwees is an AI receptionist for restaurants that answers calls, WhatsApp and Instagram around the clock and books tables in the reservation system you already use.
Try for freeThe cost of a missed call is a missed cover
During Friday night rush, your phone is ringing off the hook. Your staff is too busy serving to answer
€20-50
lost revenue per missed call
62%
of calls to small businesses go unanswered (411 Locals call study).
16.6%
of bookings end in a no-show (Solwees data, May to August 2026).
Which AI receptionist fits a restaurant?
A restaurant needs an AI receptionist that picks up reservation calls during service, answers in the messengers guests use, sees real table availability in the reservation system and passes complaints and private events to a person. Solwees works with OpenTable, SevenRooms, CoverManager and other reservation systems through the Mozrest bridge, answers calls, WhatsApp, Instagram and website chat in the language of the guest, and hands the conversation to your team when a person is needed.
Solwees for restaurants, in short
- Solwees takes reservation requests by phone, WhatsApp, Instagram, Telegram, Messenger, website chat and email at any hour.
- Solwees checks free tables in the connected reservation system and writes the booking there, so the team keeps working with one floor plan.
- Solwees answers questions about the menu, opening hours, parking and private dining from the knowledge base you fill in.
- Solwees hands a complaint, a large party or an unusual request to a manager together with a short summary of the conversation.
Solwees Capabilities
7:00 is booked, how about 7:45?
Handles multiple calls simultaneously
Checks availability in SevenRooms/OpenTable in real-time
I want what they are having
[Sends photo of dish]
→ AI: "That's our Truffle Pasta. Reserved."
Eliminate no-shows
AI requests a 10€/person deposit via secure link for groups >6
The deposit is customized for you
Hi Mark,
Confirm your table for 2 tomorrow?
Automated confirmations & No-show protection
If they cancel, the table is instantly freed up for walk-ins
We play nice with your floor plan
Two-way sync keeps your floor plan accurate, and every conversation is written into your CRM, whether that is Bitrix24, amoCRM or the built-in CRM.
What this agent does for your restaurant
Eight capabilities live in production today, wired straight to your booking system and your CRM.
Books reservations 24/7
Phone, WhatsApp and WhatsApp calls, Instagram, Facebook Messenger, Telegram, Viber, web chat and email. Even at 2am. The host stand never closes.
Knows your menu
Answers questions about dishes, allergens, set menus and pairings. Trained on what you actually serve.
Handles group bookings
Splits parties across rooms, suggests private dining, asks the right pre-event questions.
Collects deposits via Stripe
Sends a payment link inside the conversation. Cards are pre-authorized. No-shows drop.
Smart waitlist auto-fill
When a table cancels, it texts the next person on the waitlist instantly. Empty slots become bookings.
Two-way sync with SevenRooms, OpenTable, CoverManager, Mozrest, Zenchef, Tableo, Foodics and your CRM
Reads availability, writes the booking, and logs every conversation into your CRM, whether that is Bitrix24, amoCRM or the built-in CRM. Your floor plan always matches reality.
50+ languages, native
Greets guests in their own language. Switches mid-call if they prefer to.
Hands off to your team
Knows when a complaint or VIP request needs a human. Transfers with full context, not from scratch.
Restaurant Booking Software: Automate Reservations and Phone Calls 24/7
Solwees picks up every call and message across phone, WhatsApp, Instagram, Facebook Messenger, Telegram and your website, taking reservations, answering menu questions, collecting deposits and following up.
Restaurant phone automation works for any size operation. Whether you run a boutique bistro or a high-volume dining room, Solwees adapts to your reservation flow, party-size rules, and seating preferences. Solwees handles peak-hour call surges so no caller hits a busy line, reducing abandonment rates and recovering revenue that would otherwise walk out the door.
Beyond reservations, Solwees sends automated reminders, confirmations, and waitlist notifications, keeping your dining room full and cutting no-shows. Guests get fast, friendly responses. Your staff gets silence during service. Start your free trial.
How Restaurant Phone Automation Works with Solwees
It integrates with SevenRooms, OpenTable, CoverManager, Mozrest, Zenchef, Tableo, Foodics and other booking systems, checking real-time availability and confirming reservations without any staff involvement.
Solwees is trained on your restaurant's specific details: cuisine, ambiance, menus, private dining options, and policies. It handles multi-language requests, collects dietary preferences, and sends confirmation messages in your brand voice. Your reservation workflow runs 24/7, turning more inquiries into confirmed covers.
Restaurants
Reservations, menu, group bookings
Restaurants by country
Active coverage with local context per market.
Spain
National coverage, locally configured per city.
Poland
National coverage, locally configured per city.
Portugal
National coverage, locally configured per city.
Czechia
National coverage, locally configured per city.
Kyrgyzstan
An example conversation, the busiest hours and local context for every town.
Kazakhstan
An example conversation, the busiest hours and local context for every town.
Uzbekistan
An example conversation, the busiest hours and local context for every town.
Guides on this topic
- ComparisonWhat is the best AI phone agent for restaurant reservations?Eight AI phone agents for restaurants compared: reservations in OpenTable and SevenRooms, menu and allergen questions, deposits, WhatsApp, languages, prices.Read the comparison
- GuideWhat is an AI receptionist and how does it answer calls and messages?An AI receptionist answers calls and messages, books appointments and hands over to a person. How it works step by step, its limits, prices and how to choose.Read the guide
Questions restaurant owners ask
Can an AI receptionist take restaurant reservations by phone?
Yes, Solwees answers the call, asks for the date, the time and the party size, checks free tables in the connected reservation system and books the table. If that time is taken, Solwees offers the nearest free one. When a caller asks for a person, the call goes to the mobile app of your team in working hours; outside them, or if nobody accepts, Solwees says a manager will call back.
Which restaurant reservation systems does Solwees work with?
Solwees works with OpenTable, SevenRooms and CoverManager, and with other reservation systems through the Mozrest bridge. From the connected system Solwees reads free tables and writes the booking there. The list of supported systems is on the integrations page, and other systems are connected on request. Chats can be written into Bitrix24. Solwees works on top of the system you have and does not replace it.
Can Solwees answer guests about the menu, allergens and opening hours?
Yes, Solwees answers from the knowledge base you fill in: the menu, prices, opening hours, dress code, parking, rules for children and pets. Solwees says only what is written there and does not make up dishes or ingredients. A question it has no answer for, for example about an allergen that is not described, goes to your staff.
What does Solwees do with large parties, complaints and private events?
Solwees hands them to a person. You describe in the rules what goes to a manager, for example banquets, complaints and large parties. In a chat the manager gets a notification with a short summary and continues in the same messenger. A caller who wants a person reaches one only in working hours and only if someone on your team accepts the call in the mobile app; if not, Solwees tells the caller that a manager will call back.
Can Solwees take a deposit or put a guest on the waiting list?
Partly: with Stripe connected, Solwees can send the guest a payment link for a fixed deposit. There is no ready rule by party size, so large parties should be handed to a manager. The waiting list works where the reservation system supports it, for example CoverManager or Restoo; with OpenTable and SevenRooms the request goes to your staff. Refunds and payment disputes are handled by your staff.
How much does an AI receptionist for a restaurant cost?
Solwees costs €249 a month per restaurant on the Studio plan, the plan for a restaurant that takes reservations by phone: it answers calls, with 100 call minutes included, and chats. A restaurant that takes bookings only in WhatsApp and Instagram can use Solo at €99 a month. Prices are as of October 2026; the free trial lasts 7 days, needs no card and includes 20 call minutes.