Fill Every Session Automate Every Booking

Solwees is an AI receptionist for massage studios and spas that answers calls and messages while the therapists are in session and books clients in your booking system.

Try for free

Your therapists can't answer calls or messages mid-session

The phone rings. Every therapist is with a client. That caller just booked somewhere else. It happens every day.

€60–120

average revenue lost per missed booking call

43%

of messages to businesses on Solwees arrive outside working hours (Solwees data, May to August 2026)

16.6%

of bookings end in a no-show (Solwees data, May to August 2026)

Which AI receptionist fits a massage studio or a spa?

A massage studio or a spa needs an AI receptionist that answers while every therapist is in a session, knows the length of each treatment, books a specific therapist and works with the booking system already in use. Solwees works with Altegio, Booksy, Fresha and Treatwell: it reads the schedule, treatments and prices, books the session and reminds the client the day before. Enquiries by phone, WhatsApp and Instagram are answered at hours when nobody is at the desk.

Solwees for massage studios and spas, in short

Solwees answers calls and messages while the therapists are in session and the desk is empty.
Solwees books a session of the right length with the therapist the client asks for, at a time the booking system shows as free.
Solwees explains treatments, prices, packages and gift vouchers from the knowledge base you fill in.
Solwees sends a reminder the day before and moves or cancels the booking when the client asks.

Solwees Capabilities

Duration-aware scheduling

AI knows a Swedish massage takes 60 min, deep tissue takes 90 min, and a couples session needs two rooms.

It books the right slot to keep your rooms and therapists fully utilized.

Therapist specialization matching

Client wants a sports massage? AI routes them to a certified sports therapist automatically.

Preferences stick: "Book me with Sarah again, same time."

Package and membership management

AI tracks remaining sessions in prepaid packages and proactively reaches out by WhatsApp or call to renew when clients are running low.

"You have 2 sessions left in your 10-pack. Want to book your next visit?"

24/7 booking, because pain doesn't wait

Most people search for massage after a long day, in the evening when you're closed.

Solwees fills tomorrow's empty slots tonight.

Syncs with your booking system

Real-time availability sync. No double bookings. Every conversation is written into your CRM automatically, whether that's Bitrix24, amoCRM, or the built-in one.

Booksy

Fresha

Vagaro

Bitrix24

Stripe

Booking Software for Massage and Wellness Centers: Fill Every Time Slot 24/7

Your therapists are elbow-deep in a deep tissue session. The phone rings. Nobody answers. That caller just booked somewhere else. This happens dozens of times a week at busy massage and wellness centers. Solwees puts an end to it by answering every call, scheduling deep tissue, hot stone, and wellness packages on the spot.

Massage studio phone automation makes sense when you think about it. Your best people literally cannot pick up the phone. Solo practice or multi-room wellness center, Solwees knows your treatment durations, therapist specializations, and room availability. It handles back-to-back requests without double-booking, and fills the gaps in your schedule that cost you money every single day.

It also takes care of the stuff that falls through the cracks. Automated reminders cut no-shows. Package balance tracking keeps clients coming back. Rebooking prompts fill tomorrow's empty slots tonight. Your therapists get to focus on what they do best, and your rooms stay occupied. Give it a try. The free trial takes five minutes to set up.

How AI Phone Automation Works for Massage and Spa Businesses

Solwees answers every inbound call with a natural voice and replies on WhatsApp, Instagram, Telegram, and web chat. It handles treatment requests, availability questions, pricing, and package bookings, and it can reach back out to lapsed clients with reminders and rebooking follow-ups.

You train it on your specific offerings: massage modalities, session lengths, therapist expertise, wellness packages. It speaks multiple languages, collects intake information, and sends confirmation messages that feel like your brand. The result? A front desk that runs 24/7, turns more inquiries into booked sessions, and gives clients the calm, professional experience they expect from a wellness business.

Questions massage and spa owners ask

Can an AI receptionist book a massage with a specific therapist?

Yes, Solwees books by therapist and by treatment length. Solwees sees in the booking system which therapist performs a 60 or a 90 minute treatment and when, and offers only free times. A client who names a therapist is booked with that therapist. If the therapist is busy, Solwees suggests another day or a colleague who performs the same treatment.

Which booking systems for spas and massage studios does Solwees support?

Solwees supports Altegio, Booksy, Fresha and Treatwell, and also Bokadirekt, Bookio and Wix Bookings. Treatments, their length, the therapists and the prices come from that system, and each new session is saved there. A therapist who works alone and has no such system keeps the diary in the calendar inside Solwees. Every chat can be copied into Bitrix24, and more systems are added on request.

Can Solwees sell packages and gift vouchers?

Solwees explains them and passes the buyer to your team. Solwees tells the client what a package or a voucher includes and what it costs, from the knowledge base, and quotes the promotions you set up. The payment is taken by your staff, and the balance of sessions in a package stays in your booking system.

What does Solwees do when a client describes pain or a health condition?

Solwees does not give medical advice. Solwees answers from your knowledge base, for example which treatments you do not perform during pregnancy, and can book a consultation. Add a handover rule so that a client who describes an injury or asks whether massage is safe for them is passed to a therapist or an administrator, with a short summary of the conversation.

How does Solwees deal with late cancellations at a massage studio?

Solwees quotes your cancellation policy from the knowledge base as written and cancels or moves the booking in the booking system when the client asks. With Stripe connected, Solwees can send a link to pay a fixed deposit, for every booking or for the first visit only. The day before the session the client gets a reminder, which is part of the Marketing module.

How much does an AI receptionist for a massage studio cost?

Solwees costs €99 a month on the Solo plan, which suits a solo therapist or a small studio that is booked through messengers: the assistant answers chats for up to 400 active clients a month. A spa with a desk phone takes Studio at €249 a month, with phone answering and 100 call minutes. Prices as of October 2026; the free trial lasts 7 days and needs no card.