PolyAI builds enterprise voice agents for hotels, banks and large contact centers. Solwees brings the same conversation quality to small and mid-size booking businesses (restaurants, salons, clinics) plus WhatsApp, Instagram and email, with public pricing from €99 / month.
PolyAI is priced for enterprise contact centers, with public reporting putting contracts at $150K+ per year and a sales-led, custom-quote process. For an independent restaurant or a 5-location salon group that is wildly out of band. Solwees publishes pricing transparently: AI from €99 / month (SOLO) and up to €999+ / month for multi-location enterprise.
PolyAI is a voice AI platform first, with enterprise integrations to legacy IVR and call-center systems. SMB hospitality lives on WhatsApp and Instagram for half of its bookings. Solwees covers all of them with the same agent.
PolyAI deployments are co-engineered with the customer. Timeframes from contract to production are typically 8 to 16 weeks. Solwees self-serve onboarding (paste website URL, OAuth into the CRM, connect WhatsApp Business) takes one day. The trade-off is in customizability for enterprise edge cases.
| Solwees | PolyAI | |
|---|---|---|
| Target customer | SMB to mid-market booking businesses | Enterprise (hotels, banks, telcos) |
| Channels | Voice + WhatsApp + Instagram DM + web widget + email | Voice (with enterprise IVR / contact-center integrations) |
| Languages | 50+, mid-call switch | 25+, mid-call switch Based on PolyAI public materials, 2026-05. |
| Voice latency | Under 800ms, 50+ languages with mid-call switch | Comparable |
| Onboarding | Self-serve, ~1 day to production | Co-engineered, 8 to 16 weeks |
| Pricing | AI from €99 / month (SOLO), flat subscription | Enterprise; reportedly $150K+ / year, six-figure contracts Not publicly listed; based on 2026 industry reporting. |
| Native booking CRM integrations | Native to 7+ CRMs | Custom-built per customer |
| Hosting | AWS Frankfurt, GDPR-ready (SOC 2 + ISO 27001 in progress) | Enterprise multi-region (UK + US + EU) |
We update this table as competitor pricing changes. Last reviewed: 2026-05.
On the phone, Solwees delivers comparable sub-800ms latency and natural conversational pacing. Where PolyAI invests heavily is in enterprise-specific edge cases (custom IVR integration, regulated industries, brand-tuned voice). For a restaurant or a salon, those edges are not the deciding factor.
PolyAI typically engineers integrations per customer. Solwees ships with native connectors to Fresha, Altegio, SevenRooms, OpenTable, CoverManager, Mozrest and Google Calendar, and adds new ones based on vertical demand. You do not pay a system integrator to wire up your booking system.
Most SMB use cases need three or four intents: take a booking, confirm a deposit, escalate to staff, capture a complaint. The "enterprise complexity" usually does not apply at SMB scale.
OAuth into your CRM, paste your website URL, the knowledge base is auto-extracted. Working hours, services, prices and staff are pulled from the CRM directly.
Run Solwees in parallel with PolyAI for 1 to 2 weeks if your contract allows. Compare transcripts and booking rates.
Most enterprise contracts have an annual renewal point. For SMB-scale needs, the cost delta usually justifies the switch within the first month.
There is a real segment of restaurants, salons and clinics that have outgrown a single-location operation but are not enterprise. A 3-to-15 location restaurant group, a small dental practice network, a regional salon brand. PolyAI is too heavy and too expensive for them. A free-tier voice answering tool is too thin. Solwees was built specifically for this middle.
The product trade-off is deliberate: we do not try to do everything PolyAI does at enterprise scale (custom IVR, contact-center integrations, regulated-industry tooling). We do the booking-business core extremely well, out of the box, multichannel, multilingual, with public pricing and self-serve setup.
For a large hotel chain with a regulated PCI-DSS call flow, a custom IVR routing 50+ intents, a brand voice the marketing team wants to tune for months. PolyAI is built for that. The conversation quality, the brand-tuning depth, the enterprise integration suite all exist for real reasons. Solwees is not pretending to replace PolyAI in that segment.
For genuine enterprise, hotel chains with thousands of rooms, banks, telcos, large contact centers, PolyAI has depth that Solwees does not match. Custom IVR replacement, regulated-industry tooling, brand-tuning over a multi-month engagement, dedicated enterprise account management. If your procurement process requires an enterprise vendor, PolyAI is the right call.
We run a guided demo on your menu or service list and show you the booking flow we'd put in place. No prep needed.