PolyAI describes itself as an agentic dialog platform for enterprise voice AI: large companies build and run agents that resolve customer calls, and it also sells a phone agent for full-service restaurants. Its pricing is not published. The facts about PolyAI on this page come from its own site and documentation, read on 2 October 2026.
Solwees is an AI receptionist and booking software for service businesses. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should.
| Solwees | PolyAI | |
|---|---|---|
| What it is | SolweesAI receptionist and booking software: a finished product that a business sets up in a dashboard | PolyAIEnterprise platform for building and running AI voice agents; also a phone agent for full-service restaurants |
| Channels | SolweesPhone calls, WhatsApp, Instagram, Telegram, Facebook Messenger, website chat, email. Viber is a paid add-on | PolyAIPhone calls first. Its blog and documentation also name web chat, SMS and WhatsApp; they do not name Instagram, Messenger or Telegram |
| Booking systems and CRMs | SolweesSalons: Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio, Wix Bookings. Clinics: Altegio, Doctra, Tooki. Restaurants: SevenRooms, OpenTable, CoverManager and other systems through Mozrest. Chats are written into Bitrix24. Other systems are connected on request; the list is on the integrations page | PolyAI130+ integrations by its own count. Its integrations page shows, among others, OpenTable, SevenRooms, Boulevard, Salesforce, HubSpot and contact-centre systems such as Genesys, NICE and Five9. CoverManager, Booksy, Fresha and Altegio are not among the systems shown on that page |
| Languages | Solwees50+ languages in conversations | PolyAI75+ languages by its own count (its technology page says 45 as standard), with switching during a conversation |
| Pricing | SolweesPer location per month: Solo €99 (the assistant in chats), Studio €249 (adds phone answering, 100 minutes and outbound calls), Network €499. Free trial: 7 days, no card | PolyAINot published. Its pricing page says use is priced per minute and offers only a contact form. As of October 2026 its restaurant page advertises a free trial with no setup fee |
| Who it is for | SolweesService businesses that take bookings: salons, clinics, restaurants, hotels | PolyAIEnterprises in financial services, healthcare, hotels, insurance, retail, telecom, travel and utilities; full-service restaurants |
The PolyAI column repeats what its own site said on 2 October 2026; the pages are linked at the bottom of this page. Solwees prices are as of October 2026.
A voice AI platform and a finished receptionist solve different problems. Three questions show which one a business needs.
A platform gives you the parts: voices, a flow builder, an API. Someone has to design the conversation, connect the booking system and keep it working. Solwees is a finished receptionist that you set up in a dashboard.
On a platform, writing a booking into your system is an integration you build or configure. Solwees connects to the booking systems it works with, and books there.
Platforms usually charge by usage, per minute of a call. Solwees charges per location per month; phone minutes come with the Studio plan or in packs that do not expire.
Solwees answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, in 50+ languages. Every conversation lands in one inbox that the team opens on the web or in the mobile app.
The assistant books appointments and reservations into your booking system and sends reminders. Solwees works on top of the system you have and does not replace it. A business without a supported system can take bookings into the calendar of Solwees itself.
PolyAI is the better choice for an enterprise with a contact centre: it connects to Genesys, NICE, Avaya, Five9, Amazon Connect and other telephony systems, states SOC 2, HIPAA, GDPR and PCI DSS as standard, and offers data residency in the US, UK, Canada and EU. Its restaurant product connects to OpenTable and takes deposits by phone, and the company says 3,000+ restaurants use it.
Solwees is the better choice for a salon, clinic or restaurant that wants one assistant on the phone and in messengers at a published price. Plans start at €99 a month per location, the trial is free for 7 days, and the assistant answers in WhatsApp, Instagram, Telegram and Messenger and works with Altegio, Booksy, Fresha, SevenRooms, OpenTable and CoverManager.
7 days, no card. The whole platform is open, with up to 100 active clients and 20 call minutes.
Choose it in the list of integrations. From then on the assistant books into the system your team already works in.
WhatsApp, Instagram, Telegram, Messenger, website chat and email, plus a phone number if the assistant should answer calls. Fill the knowledge base with your services, prices and rules.
Try the assistant on one channel or one location first. Move the rest when you are satisfied, and cancel what you no longer need.
PolyAI is an enterprise platform: large companies build voice agents for their customer service lines, with integrations into contact-centre telephony, and restaurants can buy a packaged phone agent. Solwees is an AI receptionist and booking software for service businesses of any size: one assistant answers calls and messengers and books into the booking system already in use.
PolyAI does not publish prices. Its pricing page says ongoing use is priced per minute and offers a contact form that asks for the number of calls per year. Solwees publishes its plans as of October 2026: €99 a month per location for the assistant in chats, €249 a month with phone answering, 100 call minutes and outbound calls, and a 7-day free trial.
PolyAI is mostly for enterprises, by its own description: an enterprise platform where dialog agents are built and run, with industry pages for financial services, insurers, hotels, telecoms and utilities. It also sells PolyAI Host, a phone agent for full-service restaurants with guided setup and an OpenTable connection. Its industry pages include none for salons or small clinics, which is where Solwees fits.
PolyAI says it creates agents for voice, chat and messaging, including web chat, SMS and WhatsApp, with voice first. That description does not name Instagram, Messenger or Telegram. Solwees answers in WhatsApp, Instagram, Telegram, Messenger, website chat and email with the same assistant that answers the phone.
PolyAI Host is a phone agent for full-service restaurants that connects to OpenTable and can take deposits on a call; its price is on request. Solwees answers the phone and also WhatsApp and Instagram, writes reservations into SevenRooms, OpenTable or CoverManager, and as of October 2026 costs €249 a month per location with phone answering. The choice depends on the channels your guests use.
Facts about PolyAI were checked on 2 October 2026 against its own pages: poly.ai/pricing, poly.ai/integrations, poly.ai/industries/restaurants, poly.ai/technology, poly.ai/blog/polyai-omnichannel, poly.ai/languages, poly.ai/guides/call-center-voice-ai.
We run a guided demo on your menu or service list and show how booking would work for your business. No preparation is needed.
