Close Direct Bookings While Reception Is Closed

Solwees is an AI receptionist for hotels that answers guests in 50+ languages, checks free rooms and rates in Exely and passes each booking request to reception.

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Most lost revenue at independent hotels is on the night shift

Guests browse late. Direct site traffic hits a closed reception. The booking gets made on Booking.com, with a 15 to 20 percent commission, instead of on your own page.

€18–35

average commission paid per booking that lands on an OTA instead of your direct site

43%

of messages to businesses on Solwees arrive outside working hours (Solwees data, May to August 2026)

50+

languages the agent answers guests in, so your reception team's languages stop being the limit

Which AI receptionist fits a hotel?

A hotel needs an AI receptionist that answers at night in the language of the guest, quotes real availability and rates and not approximate ones, sends the guest to the booking page of the hotel and leaves the final confirmation to reception. Solwees fits independent hotels and small groups that use Exely as their property system and want phone calls, WhatsApp, Instagram, Telegram and website chat answered when the front desk is closed or busy.

Solwees for hotels, in short

Solwees answers guests by phone, WhatsApp, Instagram, Telegram, Messenger and website chat around the clock.
Solwees checks free rooms and rates for the dates of the guest in Exely and describes the room types.
Solwees collects the dates, the number of guests, the name and the phone number and passes the request to a manager, who confirms the booking.
Solwees answers questions about breakfast, parking, check-in times and pets from the knowledge base of the hotel.

Solwees Capabilities

AI chat that closes the booking, not the inquiry

Guest writes on WhatsApp at 23:00 asking for a sea-view room for three nights. Solwees checks the calendar, quotes the rate, takes the deposit and writes the reservation.

No "a human will get back to you tomorrow". The booking lands in the PMS before the guest closes the chat.

Native two-way PMS and CRM sync

Solwees reads live availability and rates from your PMS, writes the booking back into it, and logs the full conversation and guest details in your CRM (Bitrix24, amoCRM or the built-in CRM).

Same logic for cancellations, modifications and guest CRM. The PMS stays the source of truth.

50+ languages with mid-call switch

A French guest calling your hotel in Barcelona starts in Spanish, switches to French mid-call. Solwees follows the language change without losing context.

Auto-detect on the first utterance, manual override per channel. Catalan, Brazilian Portuguese and Arabic supported out of the box.

Gap-night detection and auto-upsell

Solwees scans the PMS calendar for orphan empty nights between bookings and offers current guests an extension with a small discount.

Same logic for early check-in, late check-out and breakfast upsells. Real revenue in month one.

Plugs into the PMS and CRM you already run

Live availability sync. Two-way writes for new bookings, modifications and cancellations. No double-booking, no manual reconciliation.

Exely PMS
Bitrix24 CRM
amoCRM / Kommo
Booking.com Messaging
WhatsApp Business

AI Booking Concierge for Independent Hotels and Boutique Groups

It runs on your WhatsApp Business number, your inbound voice line, Instagram, Messenger, Telegram and the booking widget on your site, answers in 50+ languages, quotes the real rate from your PMS, takes the deposit through Stripe, writes the reservation into your PMS and logs the guest in your CRM while the guest is still chatting.

Multilingual support is not a luxury feature here. For a hotel in Barcelona, Lisbon or Marrakech, a meaningful share of inbound voice calls and WhatsApp messages are in a language reception does not fluently handle. Solwees detects the language on the first message and runs the whole conversation in it. When the guest mid-call asks to switch (“I prefer French, sorry”), the agent switches and keeps full context. The booking still lands in the PMS with all the right notes.

Gap-night detection is the feature that pays the subscription back. Solwees scans the PMS calendar for orphan empty nights between two bookings, then offers current guests a one-night extension or an early check-in with a small discount. Same logic for breakfast and late check-out. For a 30-room hotel running at 70 percent occupancy, recovering even one gap-night per week covers the cost of the platform several times over.

How the AI hotel concierge actually works

Solwees lives on top of your existing PMS. On the WhatsApp side, a guest asks for a room, dates and a rate; Solwees checks live availability against your connected PMS such as Exely, quotes the right rate, takes the deposit and writes the reservation. On the voice side, the agent picks up calls in under 800ms in 50+ languages and runs the same booking flow. On the website, the embedded widget answers questions about parking, breakfast and pet policy from a per-property knowledge base, then routes to the booking flow when the guest is ready.

Reception always stays in control. Each scenario (booking inquiries, complaints, refunds) has an Autopilot / Draft / Off mode you set per property. Sentiment scoring flags angry guests for immediate human escalation, with full conversation summary on hand-off. The mobile app lets a manager take over any conversation in one tap, finish the message manually, then hand it back. Guests never see the transition. The result is a 24/7 front desk that closes direct bookings, recovers gap-nights and keeps the OTA tax off your P&L.

Questions hotel owners ask

Can an AI receptionist take a hotel booking by itself?

Not to the end, and Solwees says so plainly. Solwees finds free rooms, quotes the rate, collects the dates, the number of guests and the contact details, and passes the complete request to a manager, who confirms the booking in the hotel system. The guest also gets the link to the booking page of the hotel to finish alone. Solwees does not tell a guest that a booking is confirmed.

Which hotel systems does Solwees work with?

Solwees works with Exely: it reads free rooms and rates from it, and a manager confirms the booking. Chats can be written into Bitrix24. If your property system is not Exely, Solwees still answers guests from the knowledge base and passes booking requests to reception. The list of supported systems is on the integrations page, and other systems are connected on request.

In which languages does Solwees answer hotel guests?

Solwees answers hotel guests in 50+ languages and replies in the language the guest writes or speaks in. You choose the main language and the extra ones you allow. A guest from abroad gets an answer about rooms, rates and check-in without waiting for a receptionist who speaks their language. Booking requests still go to your reception to confirm.

Does Solwees help a hotel get direct bookings and not bookings through travel sites?

Solwees helps with the part it controls. A guest who writes or calls the hotel directly gets rooms and rates at any hour and a link to the booking page of the hotel, and reception gets a complete request to confirm. Solwees does not manage listings or prices on travel sites and does not promise a share of direct bookings.

What does Solwees do with requests and complaints from guests who are staying?

Solwees answers routine questions from the knowledge base: breakfast hours, parking, late check-out terms. A complaint, a refund or a request outside the published rules goes to a manager with a short summary, and the manager answers in the same messenger chat. By phone, the call of a guest who asks for a person rings in the mobile app of your team in working hours, and if it is not accepted, Solwees promises a call back.

How much does an AI receptionist for a hotel cost?

Solwees costs €249 a month per property on the Studio plan, the plan for a hotel whose guests call reception: phone answering with 100 minutes, and chats. A group of properties that shares one channel, for example one WhatsApp number, needs Network at €499 a month per property. Chats alone are on Solo at €99. Prices as of October 2026, with a free 7-day trial.