Order questions, returns, product inquiries. Solwees resolves the repetitive stuff instantly so your team can focus on growth instead of tickets.
Book DemoCustomers expect instant answers. Wait 4 hours and you get abandoned carts, chargebacks, and 1-star reviews.
of support tickets are repetitive and answerable in seconds
average first-response time losing you customers
of customers won't buy again after a poor support experience
"Where is my order?" AI pulls real-time shipping data from Shopify or WooCommerce and responds in seconds.
Proactive shipping notifications cut inbound ticket volume by 40%.
AI checks return eligibility, generates labels, and processes refunds. All within your policy rules.
Complex cases get escalated to humans with full context attached.
"What size should I get?" AI checks your sizing guide and their purchase history to give a real answer.
It suggests complementary products, takes the order and collects payment right in the chat, bumping up average order value.
Phone, web chat, email, WhatsApp, Instagram, Messenger, Telegram, TikTok. Same quality everywhere.
Black Friday surge? Handled. No seasonal hires needed.
Native integrations with your store, payments, helpdesk and CRM (Bitrix24, amoCRM). Every conversation syncs automatically. No custom development needed.
"Where is my order?" You get this ticket 200 times a day. Your team copies a tracking number, pastes it into a reply, and moves on to the next one. Solwees does that in seconds, automatically. It resolves the repetitive stuff: order tracking, return processing, product questions. Your human team only gets involved when it actually matters.
The difference between a 4-hour response time and an instant one is real money. Abandoned carts. Chargebacks. One-star reviews. Solwees handles the volume so those problems shrink. Shopify store doing 100 orders a day or a multi-channel retail operation, it adapts to your product catalog, shipping policies, and return rules. Black Friday surge? Holiday rush? No seasonal hires needed.
Solwees proactively sends shipping updates, delivery confirmations and review requests, recovers abandoned carts, and reactivates cold shoppers with outbound follow-up. Every conversation is logged to your CRM.
Solwees handles every inbound inquiry across phone, web chat, email, WhatsApp, Instagram, Messenger, Telegram, Viber and TikTok.
You train it on your store: product details, sizing guides, shipping zones, return windows, brand voice. It works in multiple languages, processes refunds within your policy rules, and recommends products based on purchase history. The bottom line? Enterprise-grade customer service at a fraction of the cost. More browsers become buyers. More first-time customers come back.
Active coverage with local context per market.
National coverage, locally configured per city.
National coverage, locally configured per city.
National coverage, locally configured per city.
National coverage, locally configured per city.