Scale Support Instantly Delight Every Customer

Solwees is a WhatsApp AI chatbot for online stores and shops that also answers Instagram, Telegram and website chat, helps customers choose and collects the order request.

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Your support queue is your biggest growth bottleneck

Customers expect instant answers. Wait 4 hours and you get abandoned carts, chargebacks, and 1-star reviews.

71%

of conversations the agent closes without staff stepping in (Solwees data, May to August 2026)

13.9 min

median first reply from staff, while the agent answers in seconds (Solwees data, May to August 2026)

43%

of messages to businesses on Solwees arrive outside working hours (Solwees data, May to August 2026)

Which WhatsApp AI chatbot fits an online store or a retail shop?

A store needs a WhatsApp AI chatbot that answers product questions from the real catalogue, shows photos, does not invent stock, prices or delivery dates and passes payment and returns to a person. Solwees answers from your knowledge base, collects the order request and alerts a manager. With the Sitniks connector Solwees also reads products, stock and the status of an order from the store system. There is no connector to Shopify or WooCommerce.

Solwees for stores, in short

Solwees answers questions about products, sizes, delivery and returns from your knowledge base, in chats and on calls.
Solwees asks what the customer needs, offers a few options that fit and sends the photos you uploaded.
Solwees collects the order request, with the name, the phone number and what is wanted, and passes it to a manager with a summary.
Solwees writes on its own to customers who stopped answering: you set the number of messages and the pauses.

Solwees Capabilities

Instant order tracking and updates

"Where is my order?" AI pulls real-time shipping data from Shopify or WooCommerce and responds in seconds.

Proactive shipping notifications answer the order status question before the customer asks.

Automated returns and exchanges

AI checks return eligibility, generates labels, and processes refunds. All within your policy rules.

Complex cases get escalated to humans with full context attached.

Product recommendations and FAQ

"What size should I get?" AI checks your sizing guide and their purchase history to give a real answer.

It suggests complementary products, takes the order and collects payment right in the chat, bumping up average order value.

Omnichannel support at scale

Phone, web chat, email, WhatsApp, Instagram, Messenger, Telegram, TikTok. Same quality everywhere.

Black Friday surge? Handled. No seasonal hires needed.

Plugs into your e-commerce stack

Native integrations with your store, payments, helpdesk and CRM (Bitrix24, amoCRM). Every conversation syncs automatically. No custom development needed.

Bitrix24

amoCRM

Square

Stripe

Slack

Customer Service Automation for E-commerce and Retail: Scale Support Instantly

"Where is my order?" You get this ticket 200 times a day. Your team copies a tracking number, pastes it into a reply, and moves on to the next one. Solwees does that in seconds, automatically. It resolves the repetitive stuff: order tracking, return processing, product questions. Your human team only gets involved when it actually matters.

The difference between a 4-hour response time and an instant one is real money. Abandoned carts. Chargebacks. One-star reviews. Solwees handles the volume so those problems shrink. Shopify store doing 100 orders a day or a multi-channel retail operation, it adapts to your product catalog, shipping policies, and return rules. Black Friday surge? Holiday rush? No seasonal hires needed.

Solwees proactively sends shipping updates, delivery confirmations and review requests, recovers abandoned carts, and reactivates cold shoppers with outbound follow-up. Every conversation is logged to your CRM.

How AI Customer Support Works for E-commerce and Retail

Solwees handles every inbound inquiry across phone, web chat, email, WhatsApp, Instagram, Messenger, Telegram, Viber and TikTok.

You train it on your store: product details, sizing guides, shipping zones, return windows, brand voice. It works in multiple languages, processes refunds within your policy rules, and recommends products based on purchase history. The bottom line? Enterprise-grade customer service at a fraction of the cost. More browsers become buyers. More first-time customers come back.

Questions store owners ask

Can a WhatsApp AI chatbot answer product questions for a store?

Yes, Solwees answers in WhatsApp, Instagram direct messages, Telegram, Messenger and the website chat from your knowledge base: prices, what is included, sizes, delivery terms. Solwees asks one question at a time to find out what the customer needs, offers a few options and attaches photos you uploaded. In messengers Solwees can also send a price list or the terms as a file.

Does Solwees connect to Shopify or WooCommerce?

No, Solwees has no connector to Shopify or WooCommerce. The store system Solwees works with today is Sitniks: from it Solwees reads products, stock and the status of an order. With any other store Solwees answers from the catalogue and the knowledge base you load into it and passes order requests to your team. Other systems are connected on request.

Can Solwees tell a customer where their order is?

Only when the store works in Sitniks: there Solwees finds the order by its number or by the phone number of the customer and tells its status. In other stores Solwees has no access to orders or to the tracking of the carrier. It explains your delivery terms from the knowledge base, takes the order number and passes the question to a manager, who answers in the same messenger chat.

Does Solwees take payments or confirm orders?

No, Solwees does not take payment: the customer pays your store or your manager in the usual way. Solwees brings the customer to a complete order request, with the name, the phone number and what is wanted, and alerts a manager, who confirms the order. Without a connected store system Solwees does not check stock: about availability it knows only what the knowledge base says.

How does Solwees handle returns and complaints from customers?

Solwees explains your return policy from the knowledge base and hands the case to a person. A refund, a complaint or an unusual order goes to staff right away, and the alert says what it is about and that the customer is upset. Solwees does not approve returns and does not issue refunds, and it does not promise anything your policy does not say.

How much does a WhatsApp AI chatbot for a store cost?

Solwees costs €99 a month on the Solo plan, where it answers chats for up to 400 active clients; an active client is a person Solwees answered that month. A store with more enquiries adds packs of active clients, for example 200 for €39 or 500 for €89 a month, or takes Studio at €249 with 1,000 active clients and phone answering. Prices as of October 2026.