Ruby is a US service where human receptionists answer a business’s phone calls and website chats around the clock. It sells monthly plans by receptionist minutes and serves the United States, Canada and the US Caribbean. Ruby says its AI supports its receptionists and does not replace them. The facts about Ruby on this page come from its own site, read on 2 October 2026.
Solwees is an AI receptionist and booking software for service businesses. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should.
| Solwees | Ruby | |
|---|---|---|
| What it is | SolweesAI receptionist and booking software: a finished product that a business sets up in a dashboard | RubyAnswering service with human receptionists. AI assists the staff and does not talk to callers |
| Channels | SolweesPhone calls, WhatsApp, Instagram, Telegram, Facebook Messenger, website chat, email. Viber is a paid add-on | RubyPhone calls and website chat, both answered by people. Its plans and FAQ pages do not list WhatsApp, Instagram, Messenger or Telegram |
| Booking systems and CRMs | SolweesSalons: Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio, Wix Bookings. Clinics: Altegio, Doctra, Tooki. Restaurants: SevenRooms, OpenTable, CoverManager and other systems through Mozrest. Chats are written into Bitrix24. Other systems are connected on request; the list is on the integrations page | RubyStates 5,000+ integrations. Its integrations page names Calendly and Google Calendar; a Ruby blog post adds Booksy and Square among the tools its receptionists can book in. No restaurant reservation system is named |
| Languages | Solwees50+ languages in conversations | RubyEnglish and Spanish |
| Pricing | SolweesPer location per month: Solo €99 (the assistant in chats), Studio €249 (adds phone answering, 100 minutes and outbound calls), Network €499. Free trial: 7 days, no card | RubyPer receptionist minute, as of October 2026: $250 a month for 50 minutes, $395 for 100, $720 for 200, $1,725 for 500. Chat plans from $143 a month for 10 chats |
| Who it is for | SolweesService businesses that take bookings: salons, clinics, restaurants, hotels | RubySmall businesses in the United States, Canada and the US Caribbean: legal, home services, healthcare, financial and business services |
The Ruby column repeats what its own site said on 2 October 2026; the pages are linked at the bottom of this page. Solwees prices are as of October 2026.
A human answering service and an AI receptionist are different trades. Three questions help to choose between them.
A person can judge an unusual case and calm an upset caller. Software can take several calls at the same time, at any hour, in many languages, and passes a chat to your own staff when needed; a call is passed on in working hours, if a team member accepts it in the mobile app within 30 seconds. Decide which of your calls need a person and which do not.
Ask whether the booking is written into the booking system you use, or reaches you as a message. Solwees books into the booking systems it works with.
Human services charge for each call or each minute a receptionist spends, so a busy month costs more. Solwees charges per location per month with call minutes included in the Studio plan; extra minutes are bought in packs that do not expire.
Solwees answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, in 50+ languages. Every conversation lands in one inbox that the team opens on the web or in the mobile app.
The assistant books appointments and reservations into your booking system and sends reminders. Solwees works on top of the system you have and does not replace it. A business without a supported system can take bookings into the calendar of Solwees itself.
Ruby is the better choice when you want people on the line. Its receptionists, based in the United States, answer around the clock in English and Spanish, schedule appointments in the calendar tools it names and take payments into your own payment system. HIPAA-compliant call handling is offered on request. For a law office or a medical practice whose callers expect a person, that is the point of the service.
Solwees is the better choice when most contacts are routine: a booking, a price, opening hours, a change of time. The assistant answers calls and chats at any hour in 50+ languages and writes the booking into your system. It also answers in WhatsApp, Instagram, Telegram and Messenger. In messengers your own staff take the conversation over when a client asks for a person.
7 days, no card. The whole platform is open, with up to 100 active clients and 20 call minutes.
Choose it in the list of integrations. From then on the assistant books into the system your team already works in.
WhatsApp, Instagram, Telegram, Messenger, website chat and email, plus a phone number if the assistant should answer calls. Fill the knowledge base with your services, prices and rules.
Try the assistant on one channel or one location first. Move the rest when you are satisfied, and cancel what you no longer need.
Ruby is an answering service with human receptionists: people in the United States answer your calls and website chats, and you buy a monthly number of receptionist minutes. Solwees is an AI receptionist and booking software: one assistant answers calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email, books into your booking system, and passes the conversation to your staff when needed.
Ruby, as of October 2026, lists $250 a month for 50 receptionist minutes, $395 for 100, $720 for 200 and $1,725 for 500; extra minutes are billed at an overage rate that its pricing page does not show. Solwees costs €99 a month per location for the assistant in chats and €249 a month with phone answering and 100 call minutes; further minutes are sold in packs from €39 for 100.
Ruby does not use AI to talk to callers: it states that its calls and chats are answered by people and that its AI supports a trained receptionist rather than replacing one. Solwees works the other way round: the assistant talks to the client. A call passes to a person from your team in working hours, if a team member accepts it in the mobile app within 30 seconds; otherwise the caller is told that a manager will call back.
Ruby lists phone calls and website chat on its plans and FAQ pages (read on 2 October 2026); WhatsApp, Instagram, Messenger and Telegram are not listed there. For scheduling, its integrations page names Calendly and Google Calendar, and a Ruby blog post adds Booksy and Square among the tools its receptionists can book in; no restaurant reservation system is named. Solwees answers in those messengers and works with Altegio, Booksy, Fresha, OpenTable and SevenRooms.
Ruby says it provides service anywhere in the United States, Canada and the US Caribbean, with receptionists based in the United States who answer in English and Spanish. Solwees is software, so it does not depend on where staff are located, and the assistant holds conversations in 50+ languages. Whether a phone number can be connected in your country is worth checking during the free trial.
Facts about Ruby were checked on 2 October 2026 against its own pages: ruby.com/plans-and-pricing, ruby.com/faqs, ruby.com/solutions/integrations, ruby.com/ai, ruby.com/blog/20-of-the-best-small-business-appointment-scheduling-tools-and-apps.
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