Every Patient Call Matters Never Miss an Appointment

Solwees is an AI receptionist for dental and medical clinics that answers patient calls and chats around the clock, takes appointment requests and passes clinical questions to staff.

Try for free

Every missed call is a patient going elsewhere

Your front desk is checking in patients and handling paperwork. New patient calls hit voicemail. Those patients don't call back. They find another practice.

€200–400

lifetime value lost per missed new patient call

50%

of patient enquiries to clinics on Solwees start outside working hours (Solwees data, May to August 2026)

16%

of clinic bookings end in a no-show (Solwees data, May to August 2026)

Which AI receptionist fits a dental or medical clinic?

A clinic needs an AI receptionist that does not give medical advice, books the right doctor, passes urgent and clinical questions to staff and leaves each enquiry where the front desk already works. Solwees answers calls, WhatsApp and website chat outside reception hours, books the visit in a connected system such as Doctra, Tooki or Altegio, or takes an appointment request that the front desk confirms, and answers questions about services and prices from the knowledge base.

Solwees for clinics, in short

Solwees answers patient calls and messages in WhatsApp, Telegram, Instagram and website chat, including evenings and weekends.
Solwees books a visit with the right doctor in the connected booking system, or takes an appointment request that the front desk confirms.
Solwees answers questions about services, prices, doctors, opening hours and accepted insurers from the knowledge base of the clinic.
Solwees does not diagnose or advise on treatment and hands clinical questions to a doctor or an administrator.

What Solwees does for your clinic

Intelligent patient scheduling

AI knows the difference between a 30-min cleaning and a 90-min crown prep. It books the right duration with the right provider.

New patients? It handles intake questions and collects insurance details before they walk in.

Emergency call triage

Patient calls with severe tooth pain at 9 PM. AI checks urgency and either books an emergency slot or gives after-hours guidance.

Critical cases go straight to on-call staff.

Insurance and billing FAQ automation

"Do you accept Delta Dental?" AI answers instantly from your accepted insurance list.

Common billing questions, copay estimates, payment plan inquiries. All handled.

Automated recall and reactivation

AI flags patients overdue for their 6-month checkup and reaches out by call or message to rebook them.

"Hi James, you're due for your dental cleaning. I have openings next Tuesday and Thursday."

Integrates with your practice management system

Two-way sync with your EHR/EMR, calendar, and CRM (Bitrix24, amoCRM, or our built-in CRM). Every call and message is logged to the patient record automatically, no manual work.

Bitrix24

amoCRM

Calendly

Google Calendar

Stripe

Booking Software for Dental and Medical Practices: Automate Patient Scheduling 24/7

Your front desk is checking in patients, handling insurance paperwork, and juggling three things at once. The phone rings. It goes to voicemail. That new patient? They just called the practice down the street. Solwees answers every call so your staff can focus on the people already in the building. Cleanings, consultations, follow-ups, all scheduled automatically.

It doesn't matter if you're a solo dentist or a 10-chair multi-specialty clinic. Solwees fits right in. It knows your appointment types, provider schedules, and patient protocols. Monday morning rush? Post-lunch call surge? Handled. No hold music. No lost patients. Just booked appointments.

There's more to it than scheduling. Solwees sends appointment reminders, flags patients overdue for checkups, and fills cancelled slots from your waitlist. Fewer gaps in the schedule, fewer no-shows, and a front desk team that finally has room to breathe. Try it free. Your staff will notice the difference on day one.

How AI Phone Automation Works for Dental and Medical Practices

Solwees answers every inbound call, WhatsApp message, and web chat with a natural voice trained on healthcare, and can place outbound calls to reactivate overdue patients.

Solwees knows your practice inside and out: services, provider specialties, accepted insurance networks, emergency protocols. It speaks multiple languages, collects pre-visit information, and sends confirmation messages that meet healthcare communication standards. Your dental or medical practice gets a reliable front desk that works around the clock. More inquiries turn into scheduled appointments, and patients get the professional, caring response they expect from the very first call.

Guides on this topic

Questions clinic owners ask

Can an AI receptionist give medical advice to patients?

No, and Solwees is set up not to. Solwees does not diagnose and does not recommend treatment. It books visits, answers organisational questions and quotes what the clinic wrote about its services and prices. A patient who describes symptoms and asks what to do is offered a visit, and a clinical question is handed to a doctor or an administrator.

Does Solwees work with dental practice management software?

Not directly: Solwees has no integration with dental practice management or medical record systems yet. Solwees books into the clinic systems that have a connector, Doctra and Tooki, and into Altegio. In other cases Solwees takes an appointment request with the name, the phone number and the preferred time, and the front desk confirms it in the practice software. Other systems are connected on request.

What does Solwees do when a patient calls with acute pain?

Solwees does not assess the case. When a patient describes severe pain, bleeding or an injury, Solwees advises urgent care and hands the chat to staff right away. On a call the patient is put through in working hours, to the mobile app of your team; if nobody accepts the call, Solwees says that a manager will call back. In other cases Solwees offers a visit.

Can Solwees answer patients about prices and insurance?

Yes, Solwees answers from the knowledge base. Solwees quotes the prices and the list of insurers the clinic entered and says exactly what is written there. It does not check the individual cover of a patient and does not calculate what an insurer will pay: such questions are handed to the front desk together with a short summary of the conversation.

Can Solwees call patients who are due for a check-up?

Yes, Solwees does this from the Studio plan, which includes outbound calls and calling campaigns: you give a list and a task, and Solwees calls. Messages are simpler. A win-back message to patients who have not visited for a while and a reminder the day before a booked visit belong to the Marketing module. The results of calls are not exported to a file.

How much does an AI receptionist for a dental or medical clinic cost?

Solwees costs €249 a month per branch on the Studio plan, which fits a clinic where patients call: it answers the phone with 100 minutes included and also covers outbound calls and calling campaigns for recalls. Chats alone are on Solo at €99. A clinic with several branches pays for each one. Prices as of October 2026; the free trial lasts 7 days and needs no card.