Smith.ai is a US service that answers business phone calls with an AI receptionist, with human receptionists based in North America, or with a mix of both. It bills per call and says about 80% of its customers are law firms. The facts about Smith.ai on this page come from its own site, read on 2 October 2026.
Solwees is an AI receptionist and booking software for service businesses. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should.
| Solwees | Smith.ai | |
|---|---|---|
| What it is | SolweesAI receptionist and booking software: a finished product that a business sets up in a dashboard | Smith.aiAnswering service: an AI receptionist, human receptionists, or both |
| Channels | SolweesPhone calls, WhatsApp, Instagram, Telegram, Facebook Messenger, website chat, email. Viber is a paid add-on | Smith.aiPhone calls. Website chat is a separate product. Its pricing pages list text messages as follow-ups after a call; other pages also mention answering texts. Its product and pricing pages do not list WhatsApp, Instagram, Messenger or Telegram |
| Booking systems and CRMs | SolweesSalons: Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio, Wix Bookings. Clinics: Altegio, Doctra, Tooki. Restaurants: SevenRooms, OpenTable, CoverManager and other systems through Mozrest. Chats are written into Bitrix24. Other systems are connected on request; the list is on the integrations page | Smith.aiSays it integrates with 7,000+ systems. Named ones include Calendly, Acuity, Square Appointments, Mindbody, HubSpot, Salesforce and Clio. Its directory lists no restaurant reservation systems |
| Languages | Solwees50+ languages in conversations | Smith.aiEnglish and Spanish, for both the AI and the human receptionists |
| Pricing | SolweesPer location per month: Solo €99 (the assistant in chats), Studio €249 (adds phone answering, 100 minutes and outbound calls), Network €499. Free trial: 7 days, no card | Smith.aiPer call, as of October 2026. AI Receptionist: a free plan with 25 calls a month, paid plans from $150 a month for 75 calls. Human receptionists: from $300 a month for 30 calls |
| Who it is for | SolweesService businesses that take bookings: salons, clinics, restaurants, hotels | Smith.aiLaw firms first (about 80% of customers by its own count), also home services, healthcare and dental practices, IT companies |
The Smith.ai column repeats what its own site said on 2 October 2026; the pages are linked at the bottom of this page. Solwees prices are as of October 2026.
A human answering service and an AI receptionist are different trades. Three questions help to choose between them.
A person can judge an unusual case and calm an upset caller. Software can take several calls at the same time, at any hour, in many languages, and passes a chat to your own staff when needed; a call is passed on in working hours, if a team member accepts it in the mobile app within 30 seconds. Decide which of your calls need a person and which do not.
Ask whether the booking is written into the booking system you use, or reaches you as a message. Solwees books into the booking systems it works with.
Human services charge for each call or each minute a receptionist spends, so a busy month costs more. Solwees charges per location per month with call minutes included in the Studio plan; extra minutes are bought in packs that do not expire.
Solwees answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, in 50+ languages. Every conversation lands in one inbox that the team opens on the web or in the mobile app.
The assistant books appointments and reservations into your booking system and sends reminders. Solwees works on top of the system you have and does not replace it. A business without a supported system can take bookings into the calendar of Solwees itself.
Smith.ai is the better choice when a trained person has to take the call: intake for a law firm, a caller in distress, a case that needs judgment. Its human receptionists work around the clock from North America, its integrations include legal software such as Clio, MyCase and Filevine, and it charges per call, not per minute.
Solwees is the better choice when clients reach you in messengers as well as by phone, and when a conversation should end with a booking in your own system. One assistant answers calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email in 50+ languages, and in messengers your own staff take the conversation over when a client asks for a person.
7 days, no card. The whole platform is open, with up to 100 active clients and 20 call minutes.
Choose it in the list of integrations. From then on the assistant books into the system your team already works in.
WhatsApp, Instagram, Telegram, Messenger, website chat and email, plus a phone number if the assistant should answer calls. Fill the knowledge base with your services, prices and rules.
Try the assistant on one channel or one location first. Move the rest when you are satisfied, and cancel what you no longer need.
Smith.ai is an answering service: an AI receptionist, human receptionists in North America, or both answer your phone, and you pay per call. Solwees is an AI receptionist and booking software: one assistant answers calls and chats in WhatsApp, Instagram, Telegram, Messenger, website chat and email, books into the booking system you use, and hands a conversation to your own staff when needed.
Smith.ai, as of October 2026, has a free AI Receptionist plan with 25 calls a month and paid plans from $150 a month for 75 calls; its human receptionist plans start at $300 a month for 30 calls. Solwees costs €99 a month per location for the assistant in chats and €249 a month with phone answering and 100 call minutes included. Smith.ai counts calls; Solwees counts active clients and minutes.
Smith.ai lists phone calls and a separate website chat product on its product and pricing pages (read on 2 October 2026); text messages appear there as follow-ups after a call, and other pages also mention answering texts. WhatsApp, Instagram, Messenger and Telegram are not listed on those pages. Solwees answers in all four, and also on the phone, in website chat and by email, with the same assistant and one inbox for the team.
Smith.ai states English and Spanish for both its AI receptionist and its human receptionists; its pricing and product pages name no other language. Solwees holds conversations in 50+ languages. If your callers speak only English or Spanish, both products fit. If clients write and call in other languages, that is a reason to look at Solwees.
Solwees hands a call to a person from your own team on two conditions: it is within working hours, and a team member accepts the call in the mobile app within 30 seconds. Otherwise the caller is told that a manager will call back. Chats in messengers are handed over to your team in the inbox. Smith.ai passes the call to its own live agents and bills it per call. Solwees does not provide outsourced receptionists.
Facts about Smith.ai were checked on 2 October 2026 against its own pages: smith.ai/pricing/ai-receptionist, smith.ai/pricing/receptionists, smith.ai/integrations, smith.ai/ai-receptionist, smith.ai, smith.ai/features/virtual-assistant-service.
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