Automation for Online Stores in Trinec
Trinec has around 10 active online stores, and a real share lose calls and messages outside the hours the team can pick up. Front-desk automation closes that gap without adding headcount — the agent answers in 50+ languages around the clock. Trinec (Moravia-Silesia region) is a market with real competition for the caller in the 10:00–20:00 window.
One agent runs phone and WhatsApp in the same flow, around the clock, and the details land in Stripe with no manual typing.
Frequently asked questions
How is this different from a normal IVR?
It is not a key-press menu. The agent understands natural language in 50+ languages, holds a free conversation over phone and WhatsApp, qualifies the enquiry and writes it into your system.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
What about no-shows?
Solwees sends a WhatsApp reminder 24 hours ahead and can take a deposit when you enable it. It is the highest-impact lever on no-shows in the 10:00–20:00 window.
How fast can automation go live in Trinec?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Trinec.
Why automate the front desk in Trinec
The bottleneck is always the same: calls after hours, or while the team is busy with the customer already on site. This is not an IVR with key presses — it is a conversational agent in 50+ languages that answers in under a second and writes the details down before the line drops. An empty slot in the 10:00–20:00 window is revenue that does not come back.
What Solwees automates
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Trinec
Support handled in a helpdesk or the store chat. In Trinec the sector's tools connect with no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialReady to automate the front desk in Trinec?
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees