Solwees answers WhatsApp, voice and the booking widget around the clock. It quotes rates, checks availability, takes the deposit and writes the reservation into Medialog, Thaïs or Mews. Without sending the guest to Booking.com.
Book DemoGuests browse late. Direct site traffic hits a closed reception. The booking gets made on Booking.com, with a 15 to 20 percent commission, instead of on your own page.
average commission paid per booking that lands on an OTA instead of your direct site
of booking inquiries arrive outside reception hours
of guests speak a language your reception team does not
Guest writes on WhatsApp at 23:00 asking for a sea-view room for three nights. Solwees checks the calendar, quotes the rate, takes the deposit and writes the reservation.
No "a human will get back to you tomorrow". The booking lands in the PMS before the guest closes the chat.
Solwees reads live availability and rates from your PMS, writes the booking back into it, and reflects changes you make at the front desk in real time.
Same logic for cancellations, modifications and guest CRM. The PMS stays the source of truth.
A French guest calling your hotel in Barcelona starts in Spanish, switches to French mid-call. Solwees follows the language change without losing context.
Auto-detect on the first utterance, manual override per channel. Catalan, Brazilian Portuguese and Arabic supported out of the box.
Solwees scans the PMS calendar for orphan empty nights between bookings and offers current guests an extension with a small discount.
Same logic for early check-in, late check-out and breakfast upsells. Real revenue in month one.
Live availability sync. Two-way writes for new bookings, modifications and cancellations. No double-booking, no manual reconciliation.
Medialog PMS
Thaïs PMS
Mews PMS
Booking.com Messaging
WhatsApp Business
Most independent hotels lose between 15 and 30 percent of direct revenue to OTA commission, not because guests prefer Booking.com, but because the hotel’s own website cannot close a booking after reception goes home. Solwees fixes that specific problem. It runs on your WhatsApp Business number, your inbound voice line and the booking widget on your site, answers in 50+ languages, quotes the real rate from your PMS, takes the deposit through Stripe and writes the reservation into Medialog, Thaïs or Mews while the guest is still chatting.
Multilingual support is not a luxury feature here. For a hotel in Barcelona, Lisbon or Marrakech, a meaningful share of inbound voice calls and WhatsApp messages are in a language reception does not fluently handle. Solwees detects the language on the first message and runs the whole conversation in it. When the guest mid-call asks to switch (“I prefer French, sorry”), the agent switches and keeps full context. The booking still lands in the PMS with all the right notes.
Gap-night detection is the feature that pays the subscription back. Solwees scans the PMS calendar for orphan empty nights between two bookings, then offers current guests a one-night extension or an early check-in with a small discount. Same logic for breakfast and late check-out. For a 30-room hotel running at 70 percent occupancy, recovering even one gap-night per week covers the cost of the platform several times over.
Solwees lives on top of your existing PMS. On the WhatsApp side, a guest asks for a room, dates and a rate; Solwees checks live availability against Medialog, Thaïs or Mews, quotes the right rate, takes the deposit and writes the reservation. On the voice side, the agent picks up calls in under 800ms in 50+ languages and runs the same booking flow. On the website, the embedded widget answers questions about parking, breakfast and pet policy from a per-property knowledge base, then routes to the booking flow when the guest is ready.
Reception always stays in control. Each scenario (booking inquiries, complaints, refunds) has an Autopilot / Draft / Off mode you set per property. Sentiment scoring flags angry guests for immediate human escalation, with full conversation summary on hand-off. The mobile app lets a manager take over any conversation in one tap, finish the message manually, then hand it back. Guests never see the transition. The result is a 24/7 front desk that closes direct bookings, recovers gap-nights and keeps the OTA tax off your P&L.