Build your AI knowledge base

The knowledge base is what Solwees consults to answer customer questions. It lives at app.solwees.ai/knowledge-base/content. Two kinds of input: written articles (text you create directly) and uploaded files (PDF, DOCX, images of menus, price lists, dietary cards).

Written articles are the fastest way to teach Solwees something specific. Click New article, give it a clear title (e.g. 'Allergens we accommodate', 'Group booking minimums', 'Parking instructions'), then write the answer the way you'd say it on the phone. Solwees pulls from these in real time during chats and calls.

File uploads are for content that already exists. Drop your menu PDF, service catalog, brochure or staff bios. Solwees indexes the contents within a minute. For images and scanned PDFs we run OCR automatically. Readable text gets extracted and made searchable.

What to load on day one: menu or full service list with prices, opening hours and closing days, deposit and cancellation policy, dietary and allergen information, parking and accessibility, dress code or rules (if any), VIP procedures, group/private event minimums.

When Solwees can't find an answer in your knowledge base, it does not invent one. It either escalates to a manager (see Manager call reasons) or replies that it will check with the team. Keep the knowledge base updated and the AI stays accurate.