Scale Support Instantly
Delight Every Customer
Order questions, returns, product inquiries. Solwees resolves the repetitive stuff instantly so your team can focus on growth instead of tickets.
Book a DemoYour support queue is your biggest growth bottleneck
Customers expect instant answers. Wait 4 hours and you get abandoned carts, chargebacks, and 1-star reviews.
5,000+
repetitive support tickets per month for a mid-size store
4+ hrs
average first-response time losing you customers
67%
of customers won't buy again after a poor support experience
Solwees Capabilities
Instant order tracking and updates
"Where is my order?" AI pulls real-time shipping data from Shopify or WooCommerce and responds in seconds.
Proactive shipping notifications cut inbound ticket volume by 40%.
Automated returns and exchanges
AI checks return eligibility, generates labels, and processes refunds. All within your policy rules.
Complex cases get escalated to humans with full context attached.
Product recommendations and FAQ
"What size should I get?" AI checks your sizing guide and their purchase history to give a real answer.
It also suggests complementary products, bumping up average order value.
Omnichannel support at scale
Phone, chat, email, WhatsApp. Same quality everywhere.
Black Friday surge? Handled. No seasonal hires needed.
Plugs into your e-commerce stack
Native integrations with your store, payments, and helpdesk. No custom development needed.
E-commerce Platforms
Payment Systems
Helpdesk Tools
CRM
Analytics
AI Customer Service for E-commerce and Retail: Automate Support and Scale Instantly
"Where is my order?" You get this ticket 200 times a day. Your team copies a tracking number, pastes it into a reply, and moves on to the next one. Solwees does that in seconds, automatically. It resolves the repetitive stuff: order tracking, return processing, product questions. Your human team only gets involved when it actually matters.
The difference between a 4-hour response time and an instant one is real money. Abandoned carts. Chargebacks. One-star reviews. Solwees handles the volume so those problems shrink. Shopify store doing 100 orders a day or a multi-channel retail operation, it adapts to your product catalog, shipping policies, and return rules. Black Friday surge? Holiday rush? No seasonal hires needed.
But it's not just about putting out fires. Solwees proactively sends shipping updates, delivery confirmations, and review requests. Support interactions become loyalty moments. Your CSAT scores go up. Ticket volume goes down. And your support team finally gets to work on conversations that need a real person. Start a free trial and see your queue shrink in a week.
How AI Customer Support Works for E-commerce and Retail
Solwees handles every inbound inquiry across phone, chat, and email. The AI understands order lookups, return eligibility, product comparisons, and shipping estimates. It plugs into your e-commerce platform and helpdesk tools, pulls real-time order data, and resolves tickets without a human ever seeing them.
You train it on your store: product details, sizing guides, shipping zones, return windows, brand voice. It works in multiple languages, processes refunds within your policy rules, and recommends products based on purchase history. The bottom line? Enterprise-grade customer service at a fraction of the cost. More browsers become buyers. More first-time customers come back.