Diagnosing static, dropouts or robotic-sounding voice on calls.
Last updated May 5, 2026
If callers report voice quality issues, the cause is usually one of three things.
1. Phone line quality. If you forwarded a landline or VoIP number with poor codec settings, voice will be limited to 8kHz quality. Solwees can produce 24kHz audio but the upstream phone line caps it. Check with your telecom provider that G.722 or Opus codecs are enabled, not just G.711.
2. Mobile network on caller side. Cellular calls can have static or dropouts unrelated to Solwees. If callers from a specific carrier complain, it's likely their network. Ask them to retry from WiFi calling.
3. Solwees regional latency. We host in Frankfurt, EU. Calls from Asia or Australia have ~150–200ms additional network latency. This adds to our 800ms processing latency, making conversations feel slightly slower. For Asia-Pacific operators on Network or Enterprise plans, we offer regional deployment options.
If quality issues persist, email support@solwees.ai with: caller's country, time of call, your forwarding setup. We can pull the call recording and diagnose within 4 business hours.
Email our team or open a chat. We respond within a business hour for paying customers, within 4 business hours during free trial.
Email support@solwees.ai