Every client messagelands in your Bitrix24.

Solwees answers clients in WhatsApp, Telegram, Instagram and your other channels, creates the deal or lead in Bitrix24 and mirrors the whole conversation into Open Lines. Your managers reply from Bitrix24, and the assistant steps back.

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How to connect

Hi! What does the 7-day Georgia tour cost for two in May?

Hi Olga! For two in May it’s from €1,240. I’ll send the programme now. Which dates suit you?

The 12th to the 19th

Bitrix24 · Deals

Tours

New enquiry

Dmitry · Turkey

AI handled

Olga · Georgia

WhatsApp · 12-19 May

Anna · Armenia

Instagram

Proposal sent

Ivan · Georgia

Contact found by phone
Deal moved to AI handled
Conversation mirrored into the Open Line

A client writes in WhatsApp. The deal appears in the pipeline, the conversation sits in the Open Line, and the stage moves to AI handled.

What Solwees does in Bitrix24

Every read is a live call to your portal, so the assistant works with what is in Bitrix24 right now.

What Solwees reads

Contacts, found by phone, with the messenger the client writes from
Deals with their stage, amount, dates, comments and your custom fields, to brief the assistant before a call
Your pipelines, stages, lead statuses and Open Lines, to set up the stage map
Users, to tell your staff from clients and show their names
The deal’s stage on every new message, so the assistant stays quiet on the stages you choose

What Solwees writes

A deal or a lead for each new enquiry, with the starting stage you pick
Stage moves on your map: AI handled, handoff to a manager, proposal sent, won and lost
The whole conversation in the Open Line: client, assistant, manager and broadcast messages, with files
A summary on the timeline when the chat is handed to a manager
After an AI follow-up call: the outcome, a summary, the transcript and a task for the responsible manager
The client’s phone when the contact has none, and client names in leads and contacts

What your team gets in Bitrix24

The assistant takes the first reply. Everything after it can happen without leaving Bitrix24.

Managers reply from Bitrix24

A reply written in the Open Line goes to the client’s WhatsApp, Telegram, Instagram, Facebook, Viber or email, files included, and the assistant pauses.

Solwees in the deal card

A Solwees section in lead and deal cards opens the client’s chat: reply, attach files, leave internal notes, use quick replies, hand the chat to an operator or back to the assistant.

A robot for your automations

The Solwees robot for Bitrix24 automations sends a text and a file to the client’s messenger from any deal stage and mirrors it into the Open Line.

Quiet on the stages you choose

On the stages you pick, the assistant does not answer. When the deal leaves them, it picks the conversation up again.

Calls started by a stage

A missed-call stage starts an AI call, an invoice stage starts a payment reminder call, and any stage can start a call you set up.

Reactivation

A button on the deal starts a series of follow-ups: by default one day later, then two and three days after the previous one, between 09:00 and 22:00. If the client stays silent through the series, the deal moves to lost.

Everything it does

The full list, for when you are choosing.

Channels

WhatsApp, Telegram, Instagram, Facebook Messenger, Viber and email in one Open Line
One Bitrix24 chat per client across channels
Files in both directions
WhatsApp and Telegram broadcasts appear in the Open Line too

Deals and leads

The line creates a deal or a lead, your choice
A deal from a broadcast right away or after the client replies
Stage map for AI handled, handoff, proposal sent, won and lost
Timeline summary on handoff

Your team

Replies from the Open Line reach the client in their channel
Solwees section in lead and deal cards
Handoff to the queue of free operators
The robot for any deal stage

Calls and follow-ups

AI calls started by a stage
Call outcome, summary and transcript on the timeline
A task for the responsible manager when the client is interested or asks for a manager
Reactivation series from a button, a stage or silence

How to connect Bitrix24

Install the Solwees app on your Bitrix24 portal. It works for cloud and boxed Bitrix24.

1
Install the app
Install the Solwees app on your Bitrix24 portal, open it from the portal menu and choose «Create Solwees account». The portal is linked to your workspace by itself.
2
Bind an Open Line
In Solwees, open App Directory, then Bitrix24, then «Open Lines». Pick the Open Line Solwees works in and what the line creates: a deal or a lead.
3
Map the stages
Choose the stages for AI handled, handoff, proposal sent, won and lost, and the stages where the assistant stays quiet.

Good to know

A boxed Bitrix24 without an active subscription does not send events to apps, so incoming messages and manager replies won’t reach Solwees. A handler on your portal can work around it: ask us.
Manager replies from Bitrix24 reach the client through the Solwees app connection, not through a plain webhook.
AI calls and the robot need the client’s phone number. Clients from Instagram or Telegram without a phone are skipped.
Outbound AI follow-up calls are written to Bitrix24. Incoming calls stay in the Solwees inbox.
Open Line sessions close after about a day. A reactivation series then stops without marking the deal lost.
The Solwees section in lead and deal cards and the robot are added automatically to new connections. Older connections are updated on request.
AI calls are available from the Studio plan.
Texts Solwees adds inside Bitrix24, such as the robot, the reactivation button and the timeline notes, are in Russian.

Questions

Does Solwees replace Bitrix24?

No. Bitrix24 stays your CRM. Solwees answers clients in the channels and writes deals, stages and conversations into Bitrix24.

Which channels reach Bitrix24?

WhatsApp, Telegram, Instagram, Facebook Messenger, Viber and email. Every conversation lands in the Open Line, one chat per client.

Can managers answer from Bitrix24?

Yes. A reply in the Open Line goes to the client in the channel they wrote from, and the assistant pauses until the chat is returned to it.

Does it work with boxed Bitrix24?

Yes, with cloud and boxed. A boxed portal needs an active subscription to send events to apps. Without it, we can set up a handler on the portal.

What happens when a client stops answering?

A reactivation series sends follow-ups: by default one day later, then two and three days after the previous one. It starts from the button on the deal, a stage, the client’s silence or the assistant’s own decision. If the client stays silent through the series, the deal moves to lost.

What does it cost?

The Bitrix24 connection comes with every plan that has the assistant, from Solo up. AI calls start from Studio, and broadcasts need the Marketing module.