Every conversationbecomes a deal in Kommo.
Solwees answers clients in WhatsApp, Instagram, Telegram and your other channels, creates the contact and the deal in Kommo (amoCRM), fills in the fields and moves the stage. Your managers see the whole chat on the deal card.
Hi! Is there an evening English course for adults? What does it cost?
Hi Anna! Yes, Tuesdays and Thursdays at 19:00, €120 a month. Would you like a free trial lesson on Tuesday?
Yes, Tuesday works
Kommo · Deals
Courses
Incoming
Mark · Spanish
Qualification
Anna · English B1
Instagram · trial Tue 19:00
Olena · IELTS
Telegram
Waiting for manager
Igor · German
Website
- Contact found by phone
- Deal created with service, date and budget
- Chat attached to the deal card
A client asks about a course in Instagram. A deal appears in Kommo with the service, the budget and the trial date filled in.
What Solwees does in Kommo
The sales assistant qualifies the client and keeps Kommo up to date while the conversation is still going.
What Solwees reads
- Contacts, found by phone
- Your pipelines and stages, to choose where new deals go
- Your deal fields for the meeting date, channel, service and client language, found by their Russian names («Дата встречи», «Канал обращения», «Услуга», «Язык клиента»), including the options of dropdown fields
What Solwees writes
- A contact with the client’s name and phone, when the client is new
- One deal per conversation, with the service and the budget, in the pipeline you chose
- The meeting date, channel, service and client language in those fields
- Stage moves: qualification when the deal is created, waiting for a manager on handoff, lost when the client declines
- The conversation on the card: as a chat through an amoJo channel, or as notes on the timeline
- A short summary when the conversation is handed to a manager
What the assistant does with Kommo
It does the first part of a manager’s work and leaves the deal ready to close.
Qualifies before the manager
Asks what the client wants, when and for what budget, and writes the answers into the deal while the client is still in the chat.
The whole chat on the card
With an amoJo channel the conversation appears as a real chat on the contact and the deal, with the earlier history. Without it, every message is a note on the timeline.
Hands over at the right moment
When the client is ready or asks for a person, the deal moves to the manager’s stage with a short summary of the conversation.
Every channel the same way
WhatsApp, Instagram, Telegram, Facebook Messenger, the website chat and email all create deals in Kommo the same way.
The client’s language in the deal
The assistant answers in the client’s language and saves it in the deal, so the manager knows how to continue.
Bookings stay in your booking system
If you also book appointments, connect Altegio or Doctra next to Kommo: bookings go there and deals still go to Kommo.
How to connect Kommo
Kommo (amoCRM) connects with a long-lived token from your account. There is no app to install.
- 1
Create a token
In Kommo, open Settings, then Integrations, create an external integration and copy its long-lived token.
- 2
Paste it in Solwees
In the App Directory, open the Kommo card and enter your subdomain, the token and the domain: kommo.com or amocrm.ru.
- 3
Pick the pipeline
Choose the pipeline and the stages for new and lost deals from the lists, then send a test message.
Good to know
Questions
Does Solwees book appointments into Kommo?
No. Kommo keeps deals and contacts. If you book appointments, connect your booking system, such as Altegio, and Kommo will still get the deals.
Which fields does Solwees fill?
The deal budget, plus your fields for the meeting date, channel, service and client language. They are found by their Russian names, such as «Дата встречи» and «Услуга». If your fields have other names, our team links them during setup.
Will managers see the conversation?
Yes. With an amoJo channel the chat sits on the contact and deal card with the earlier history. Without it, each message is a note on the deal timeline.
Will it create duplicates?
No. A contact is looked up by phone before a new one is created, and each conversation gets one deal, even if a message is retried.
Does it work with both amoCRM and Kommo?
Yes, with amocrm.ru and kommo.com accounts. For the chat on the deal card on kommo.com, check it with us during setup.
Which plan do I need?
Deals are created by the assistant, so any plan with the assistant, from Solo.
Other integrations
See all integrations
Connect Kommo and see the first deal
Free for 7 days, no card. Paste the token, pick the pipeline and send a test message.