AI Receptionist for Online Stores in Matosinhos
Matosinhos has around 10 active online stores, with inbound calls mostly in Portuguese, English and Spanish. Order and return questions arrive around the clock. Matosinhos (Porto district, ~175,000 residents) is a market where local online stores compete for callers who phone most in the 10:00–20:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Portuguese, English and Spanish, writing the request into Stripe with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Matosinhos?
Solwees answers in 50+ languages with automatic detection. In Matosinhos inbound calls come mostly in Portuguese, English and Spanish, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard, including after the 10:00–20:00 rush.
How fast is Solwees live in Matosinhos?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Matosinhos?
Yes. The agent is configured for Matosinhos (Porto district): it knows the local peak window (10:00–20:00), handles the languages most common in the city (Portuguese, English and Spanish) and routes requests to match your schedule.
Why this matters in Matosinhos
Order and return questions arrive around the clock. Peak hits 10:00–20:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Matosinhos
Support handled in a helpdesk or the store chat. Whatever the channel, an enquiry from the 10:00–20:00 window lands straight where you work. Solwees plugs into the tools you already run, no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialAnswer every call in Matosinhos, after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees