AI Receptionist for Online Stores in Maia
Maia has around 10 active online stores, with inbound calls mostly in Portuguese, English and Spanish. Order and return questions arrive around the clock. Maia (Porto district, ~135,000 residents) is a market where local online stores compete for callers who phone most in the 10:00–20:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Portuguese, English and Spanish, writing the request into Stripe with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Maia?
Solwees answers in 50+ languages with automatic detection. In Maia inbound calls come mostly in Portuguese, English and Spanish, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 10:00–20:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Maia?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Maia.
Is Solwees tuned to Maia?
Yes. The agent is configured for Maia (Porto district): it knows the local peak window (10:00–20:00), handles the languages most common in the city (Portuguese, English and Spanish) and routes requests to match your schedule.
Why this matters in Maia
Order and return questions arrive around the clock. Most calls land in the 10:00–20:00 window, exactly when the team has the least time for the phone. Solwees takes those conversations so no enquiry gets stuck in voicemail.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Maia
Support handled in a helpdesk or the store chat. Every inbound call or message during 10:00–20:00 lands in your system automatically. Solwees plugs into the tools you already run, no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialStop handing customers to competitors in Maia
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees