Build your AI knowledge base

The knowledge base is what Solwees consults to answer customer questions. It lives at app.solwees.ai/knowledge-base/content. Three kinds of input: the magic link (auto-extracts from your website, Instagram or PDF), written articles (text you create directly) and uploaded files (PDF, DOCX, images of menus, price lists, dietary cards).

The magic link is the fastest way to bootstrap. Paste in your website URL, your Instagram profile URL or upload a single PDF with your prices and description. The AI scans the source and pulls services, prices, working hours, FAQ, location and policies straight into your knowledge base in a couple of minutes. Then you review and edit anything that wasn't extracted exactly right.

Written articles are for content that doesn't live anywhere else. Click New article, give it a clear title (e.g. 'Allergens we accommodate', 'Group booking minimums', 'Parking instructions'), then write the answer the way you'd say it on the phone. Solwees pulls from these in real time during chats and calls.

File uploads are for content that already exists as documents. Drop your menu PDF, service catalog, brochure or staff bios. Solwees indexes the contents within a minute. For images and scanned PDFs we run OCR automatically. Readable text gets extracted and made searchable.

When Solwees can't find an answer in your knowledge base, it does not invent one. It either escalates to a manager (see Manager call reasons) or replies that it will check with the team. Keep the knowledge base updated and the AI stays accurate.