Knowledge base, working hours, escalation rules and message templates. Configure how Solwees handles every conversation.
Feed Solwees the menu, services, FAQs and policies it needs to answer accurately.
When customers send a haircut reference, a wine bottle photo, or scan a QR menu, Solwees recognizes it and replies in context.
Define when Solwees handles conversations on its own and when it pauses for the team.
Tell Solwees exactly when to hand a conversation off to a human.
50+ languages, with the starting language picked from the caller's country code.
If a caller asks to switch language partway through, the agent does it without losing context.
Solwees remembers every caller by phone number across every channel. VIP flags trigger push notifications to your team.
Solwees handles the routine 80%. For the tricky 20% (VIPs, complaints, edge cases), it escalates with full context.
Meta-approved templates for confirmations, reminders and deposits.