AI Receptionist for Customer Support in Amarante
Amarante has around 10 active support teams, with inbound calls mostly in Portuguese, English and French. Tier-1 queries flood the team outside working hours. Amarante (Porto district, ~56,000 residents) is a market where local support teams compete for callers who phone most in the 09:00–17:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Portuguese, English and French, writing the request into your system with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Amarante?
Solwees answers in 50+ languages with automatic detection. In Amarante inbound calls come mostly in Portuguese, English and French, and the agent switches language mid-call without losing context.
Does it connect to my CRM or booking system?
Yes. Solwees passes name, phone, reason and time to your CRM or scheduling tool, natively or via webhook. No double entry.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard, including after the 09:00–17:00 rush.
How fast is Solwees live in Amarante?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Amarante?
Yes. The agent is configured for Amarante (Porto district): it knows the local peak window (09:00–17:00), handles the languages most common in the city (Portuguese, English and French) and routes requests to match your schedule.
Why this matters in Amarante
Tier-1 queries flood the team outside working hours. Peak hits 09:00–17:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 queries (order status, returns, FAQ) handled without human handoff.
- 02Ticket created in your CRM or helpdesk with a structured summary for tier-2.
- 03Handles 50+ languages with auto-detection and mid-call switching, no context lost.
Integrations that matter in Amarante
Tickets tracked in a CRM or helpdesk. Whatever the channel, an enquiry from the 09:00–17:00 window lands straight where you work. Solwees connects to your CRM or schedule over a webhook, no migration.
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, a webhook into your CRM or schedule, and support. No lock-in.
Start free trialReady to stop losing customers in Amarante?
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees