AI Receptionist for Customer Support in Liberec
Liberec has around 10 active support teams. The agent comes preconfigured for Czech, English and German and handles 50+ more languages. Tier-1 queries flood the team outside working hours. Liberec has roughly 107,000 residents and sits in the Liberec Region region: whoever calls and whenever they call, the conversation ends as a logged request, not a voicemail.
The Solwees agent is on around the clock: it talks over phone and WhatsApp in Czech, English and German, logs the details in your system, and leaves the team with the customers in front of them.
Frequently asked questions
What languages does Solwees handle for customers in Liberec?
Solwees answers in 50+ languages with automatic detection. For Liberec the agent comes preconfigured for Czech, English and German, and it switches language mid-call without losing context.
Does it connect to my CRM or booking system?
Yes. Solwees passes name, phone, reason and time to your CRM or booking calendar, natively or via webhook. No double entry.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 09:00–17:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Liberec?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Liberec.
Is Solwees set up for Liberec?
Yes. The agent is configured for Liberec (Liberec Region region): it allows for the typical peak window (09:00–17:00), comes preconfigured for Czech, English and German and routes requests to match your booking calendar.
Why this matters in Liberec
Tier-1 queries flood the team outside working hours. Peak usually runs between 09:00 and 17:00: at full capacity a missed call is a customer who never calls back. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 queries (order status, returns, FAQ) handled without human handoff.
- 02Ticket created in your CRM or helpdesk with a structured summary for tier-2.
- 03Handles 50+ languages with auto-detection and mid-call switching, no context lost.
Integrations that matter in Liberec
Tickets tracked in a CRM or helpdesk. Every inbound call or message between 09:00 and 17:00 lands in your system automatically. Solwees connects to your CRM or booking calendar over a webhook, no migration.
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, a webhook into your CRM or booking calendar, and support. No lock-in.
Start free trialReady to stop losing customers in Liberec?
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees