AI Receptionist for Customer Support in Loures
Loures has around 10 active support teams, with inbound calls mostly in Portuguese, English and Spanish. Tier-1 queries flood the team outside working hours. Loures (Lisbon district, ~201,000 residents) is a market where local support teams compete for callers who phone most in the 09:00–17:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Portuguese, English and Spanish, writing the request into your system with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Loures?
Solwees answers in 50+ languages with automatic detection. In Loures inbound calls come mostly in Portuguese, English and Spanish, and the agent switches language mid-call without losing context.
Does it connect to my CRM or booking system?
Yes. Solwees passes name, phone, reason and time to your CRM or scheduling tool, natively or via webhook. No double entry.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 09:00–17:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Loures?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Loures.
Is Solwees tuned to Loures?
Yes. The agent is configured for Loures (Lisbon district): it knows the local peak window (09:00–17:00), handles the languages most common in the city (Portuguese, English and Spanish) and routes requests to match your schedule.
Why this matters in Loures
Tier-1 queries flood the team outside working hours. Peak hits 09:00–17:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 queries (order status, returns, FAQ) handled without human handoff.
- 02Ticket created in your CRM or helpdesk with a structured summary for tier-2.
- 03Handles 50+ languages with auto-detection and mid-call switching, no context lost.
Integrations that matter in Loures
Tickets tracked in a CRM or helpdesk. Every inbound call or message during 09:00–17:00 lands in your system automatically. Solwees connects to your CRM or schedule over a webhook, no migration.
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, a webhook into your CRM or schedule, and support. No lock-in.
Start free trialAnswer every call in Loures, after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees