AI Receptionist for Customer Support in Ourem
Ourem has around 10 active support teams, with inbound calls mostly in Portuguese, English, Spanish and French. Tier-1 queries flood the team outside working hours. Ourem (Santarem district, ~46,000 residents) sees demand concentrate in the 09:00–17:00 window, and whoever answers first keeps the customer.
Solwees answers calls and messages 24/7 and handles the conversation in Portuguese, English, Spanish and French, writing the request into your system with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Ourem?
Solwees answers in 50+ languages with automatic detection. In Ourem inbound calls come mostly in Portuguese, English, Spanish and French, and the agent switches language mid-call without losing context.
Does it connect to my CRM or booking system?
Yes. Solwees passes name, phone, reason and time to your CRM or scheduling tool, natively or via webhook. No double entry.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 09:00–17:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Ourem?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Ourem.
Is Solwees tuned to Ourem?
Yes. The agent is configured for Ourem (Santarem district): it works to the local busy window (09:00–17:00), handles Portuguese, English, Spanish and French among 50+ languages, and routes requests to match your schedule.
Why this matters in Ourem
Tier-1 queries flood the team outside working hours. Most calls land in the 09:00–17:00 window, exactly when the team has the least time for the phone. Solwees takes those conversations so no enquiry gets stuck in voicemail.
How Solwees handles it
- 01Tier-1 queries (order status, returns, FAQ) handled without human handoff.
- 02Ticket created in your CRM or helpdesk with a structured summary for tier-2.
- 03Handles 50+ languages with auto-detection and mid-call switching, no context lost.
Integrations for support teams
Tickets tracked in a CRM or helpdesk. Every inbound call or message during 09:00–17:00 lands in your system automatically. Solwees connects to your CRM or schedule over a webhook, no migration.
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, a webhook into your CRM or schedule, and support. No lock-in.
Start free trialAnswer every call in Ourem, after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees