AI Receptionist for Customer Support in Tychy
Tychy has around 10 active support teams. The Solwees agent handles calls in Polish, English and Ukrainian, plus 50+ more languages on request. Tier-1 queries flood the team outside working hours. Tychy (Silesia voivodeship, ~125,000 residents) is a market where local support teams compete for the same customers, and enquiries typically cluster in the 09:00–17:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Polish, English and Ukrainian, writing the request into your system with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Tychy?
Solwees answers in 50+ languages and detects the caller's language itself. For Tychy we set up Polish, English and Ukrainian as standard, and the agent switches language mid-call without losing context.
Does it connect to my CRM or booking system?
Yes. Solwees passes name, phone, reason and time to your CRM or scheduling tool, natively or via webhook. No double entry.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard.
How fast is Solwees live in Tychy?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Tychy?
Yes. The agent is configured for businesses in Tychy (Silesia voivodeship): it knows the sector's typical peak window (09:00–17:00), handles Polish, English and Ukrainian plus 50+ other languages, and routes requests to match your schedule.
Why this matters in Tychy
Tier-1 queries flood the team outside working hours. Peak typically hits 09:00–17:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 queries (order status, returns, FAQ) handled without human handoff.
- 02Ticket created in your CRM or helpdesk with a structured summary for tier-2.
- 03Handles 50+ languages with auto-detection and mid-call switching, no context lost.
Integrations that matter in Tychy
Tickets tracked in a CRM or helpdesk. Whatever the channel, the enquiry lands straight where you work. Solwees connects to your CRM or schedule over a webhook, no migration.
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, a webhook into your CRM or schedule, and support. No lock-in.
Start free trialAnswer every call in Tychy, after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees