AI Receptionist for HVAC in Maia
Maia has around 20 active HVAC companies, with inbound calls mostly in Portuguese, English and Spanish. Breakdown reports and service enquiries come through one channel, and the phone cannot keep up in season. Maia (Porto district, ~135,000 residents) is a market where local HVAC companies compete for callers who phone most in the 08:00–12:00, 15:00–18:00 window.
The Solwees agent is on around the clock: it talks over phone and WhatsApp in Portuguese, English and Spanish, logs the details in ServiceTitan or Housecall Pro, and leaves the team on the floor with customers.
Frequently asked questions
What languages does Solwees handle for customers in Maia?
Solwees answers in 50+ languages with automatic detection. In Maia inbound calls come mostly in Portuguese, English and Spanish, and the agent switches language mid-call without losing context.
How does the ServiceTitan integration work?
Native connection: the request is created in ServiceTitan with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard, including after the 08:00–12:00, 15:00–18:00 rush.
How fast is Solwees live in Maia?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Maia?
Yes. The agent is configured for Maia (Porto district): it knows the local peak window (08:00–12:00, 15:00–18:00), handles the languages most common in the city (Portuguese, English and Spanish) and routes requests to match your schedule.
Why this matters in Maia
Breakdown reports and service enquiries come through one channel, and the phone cannot keep up in season. Peak hits 08:00–12:00, 15:00–18:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Automatic in-call triage: emergency (no heat/cool) versus scheduled service.
- 02Job opened in ServiceTitan, Housecall Pro or FieldEdge before the call ends.
- 03Dispatches the nearest available tech based on ZIP and schedule.
Integrations that matter in Maia
Jobs tracked in spreadsheets or field systems like ServiceTitan or Housecall Pro. Whatever the channel, an enquiry from the 08:00–12:00, 15:00–18:00 window lands straight where you work. Solwees plugs into the tools you already run, no migration:
ServiceTitan
Housecall Pro
FieldEdge
ServiceFusionSee all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with ServiceTitan, Housecall Pro, FieldEdge and ServiceFusion and support. No lock-in.
Start free trialAnswer every call in Maia, after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees