AI Receptionist for HVAC in Ourem
Ourem has around 10 active HVAC companies, with inbound calls mostly in Portuguese, English, Spanish and French. Breakdown reports and service enquiries come through one channel, and the phone cannot keep up in season. Ourem (Santarem district, ~46,000 residents) is a market where local HVAC companies compete for callers who phone most in the 08:00–12:00, 15:00–18:00 window.
Instead of voicemail the customer gets an immediate answer. Solwees talks in Portuguese, English, Spanish and French and hands the full details to ServiceTitan or Housecall Pro.
Frequently asked questions
What languages does Solwees handle for customers in Ourem?
Solwees answers in 50+ languages with automatic detection. In Ourem inbound calls come mostly in Portuguese, English, Spanish and French, and the agent switches language mid-call without losing context.
How does the ServiceTitan integration work?
Native connection: the request is created in ServiceTitan with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard, including after the 08:00–12:00, 15:00–18:00 rush.
How fast is Solwees live in Ourem?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Ourem?
Yes. The agent is configured for Ourem (Santarem district): it knows the local peak window (08:00–12:00, 15:00–18:00), handles the languages most common in the city (Portuguese, English, Spanish and French) and routes requests to match your schedule.
Why this matters in Ourem
Breakdown reports and service enquiries come through one channel, and the phone cannot keep up in season. Most calls land in the 08:00–12:00, 15:00–18:00 window, exactly when the team has the least time for the phone. Solwees takes those conversations so no enquiry gets stuck in voicemail.
How Solwees handles it
- 01Automatic in-call triage: emergency (no heat/cool) versus scheduled service.
- 02Job opened in ServiceTitan, Housecall Pro or FieldEdge before the call ends.
- 03Dispatches the nearest available tech based on ZIP and schedule.
Integrations that matter in Ourem
Jobs tracked in spreadsheets or field systems like ServiceTitan or Housecall Pro. Whatever the channel, an enquiry from the 08:00–12:00, 15:00–18:00 window lands straight where you work. Solwees plugs into the tools you already run, no migration:
ServiceTitan
Housecall Pro
FieldEdge
ServiceFusionSee all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with ServiceTitan, Housecall Pro, FieldEdge and ServiceFusion and support. No lock-in.
Start free trialReady to stop losing customers in Ourem?
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees