AI Receptionist for HVAC in Zabrze
Zabrze has around 20 active HVAC companies. The Solwees agent handles calls in Polish, English and Ukrainian, plus 50+ more languages on request. Breakdown reports and service enquiries come through one channel, and the phone cannot keep up in season. Zabrze (Silesia voivodeship, ~165,000 residents) is a market where local HVAC companies compete for the same customers, and enquiries typically cluster in the 08:00–12:00, 15:00–18:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Polish, English and Ukrainian, writing the request into ServiceTitan or Housecall Pro with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Zabrze?
Solwees answers in 50+ languages and detects the caller's language itself. For Zabrze we set up Polish, English and Ukrainian as standard, and the agent switches language mid-call without losing context.
How does the ServiceTitan integration work?
Native connection: the job lands in ServiceTitan with the customer's details, address, slot and a description of the fault. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard.
How fast is Solwees live in Zabrze?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Zabrze?
Yes. The agent is configured for businesses in Zabrze (Silesia voivodeship): it knows the sector's typical peak window (08:00–12:00, 15:00–18:00), handles Polish, English and Ukrainian plus 50+ other languages, and routes requests to match your schedule.
Why this matters in Zabrze
Breakdown reports and service enquiries come through one channel, and the phone cannot keep up in season. Most calls typically land in the 08:00–12:00, 15:00–18:00 window, exactly when the team has the least time for the phone. Solwees takes those conversations so no enquiry gets stuck in voicemail.
How Solwees handles it
- 01Automatic in-call triage: emergency (no heat/cool) versus scheduled service.
- 02Job opened in ServiceTitan, Housecall Pro or FieldEdge before the call ends.
- 03Dispatches the nearest available tech based on ZIP and schedule.
Integrations that matter in Zabrze
Jobs tracked in spreadsheets or field systems like ServiceTitan or Housecall Pro. Whatever the channel, the enquiry lands straight where you work. Solwees plugs into the tools you already run, no migration:
ServiceTitan
Housecall Pro
FieldEdge
ServiceFusionChannels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, integration with ServiceTitan, Housecall Pro, FieldEdge and ServiceFusion and support. No lock-in.
Start free trialStop handing customers to competitors in Zabrze
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees