AI Receptionist for HVAC in Zatec
Zatec has around 10 active HVAC companies, with inbound calls mostly in Czech, English and German. In heating season and heatwaves the volume of jobs spikes and the phone cannot keep up. Zatec (Usti Region region, ~19,000 residents) is a market where local HVAC companies compete for callers who phone most in the 08:00–12:00, 15:00–18:00 window.
Instead of voicemail the customer gets an immediate answer — Solwees talks in Czech, English and German and hands the full details to ServiceTitan or Housecall Pro.
Frequently asked questions
What languages does Solwees handle for customers in Zatec?
Solwees answers in 50+ languages with automatic detection. In Zatec inbound calls come mostly in Czech, English and German, and the agent switches language mid-call without losing context.
How does the ServiceTitan integration work?
Native connection: the request is created in ServiceTitan with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 08:00–12:00, 15:00–18:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Zatec?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Zatec.
Is Solwees tuned to Zatec?
Yes. The agent is configured for Zatec (Usti Region region): it knows the local peak window (08:00–12:00, 15:00–18:00), handles the languages most common in the city (Czech, English and German) and routes requests to match your schedule.
Why this matters in Zatec
In heating season and heatwaves the volume of jobs spikes and the phone cannot keep up. Peak hits 08:00–12:00, 15:00–18:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Automatic in-call triage: emergency (no heat/cool) versus scheduled service.
- 02Job opened in ServiceTitan, Housecall Pro or FieldEdge before the call ends.
- 03Dispatches the nearest available tech based on ZIP and schedule.
Integrations that matter in Zatec
Jobs tracked in spreadsheets or field systems like ServiceTitan or Housecall Pro. Every inbound call or message during 08:00–12:00, 15:00–18:00 lands in your system automatically. Solwees plugs into the tools you already run, no migration:
ServiceTitan
Housecall Pro
FieldEdge
ServiceFusionSee all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, integration with ServiceTitan, Housecall Pro, FieldEdge and ServiceFusion and support. No lock-in.
Start free trialStop handing customers to competitors in Zatec
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees