AI Receptionist for Massage and Spa in Torun
Torun has around 40 active massage and spa centres, with inbound calls mostly in Polish, English and Ukrainian. Evening and weekend bookings come in while therapists are working and the phone goes silent. Torun (Kuyavia-Pomerania voivodeship, ~195,000 residents) is a market where local massage and spa centres compete for callers who phone most in the 12:00–20:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Polish, English and Ukrainian, writing the request into Booksy or Fresha with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Torun?
Solwees answers in 50+ languages with automatic detection. In Torun inbound calls come mostly in Polish, English and Ukrainian, and the agent switches language mid-call without losing context.
How does the Booksy integration work?
Native connection: the request is created in Booksy with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard, including after the 12:00–20:00 rush.
How fast is Solwees live in Torun?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Torun?
Yes. The agent is configured for Torun (Kuyavia-Pomerania voivodeship): it knows the local peak window (12:00–20:00), handles the languages most common in the city (Polish, English and Ukrainian) and routes requests to match your schedule.
Why this matters in Torun
Evening and weekend bookings come in while therapists are working and the phone goes silent. Peak hits 12:00–20:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Session booked straight into Booksy, Fresha or Treatwell during the call.
- 02Reminder 24 hours ahead with self-service reschedule, no front-desk touch.
- 03Packages and gift cards upsold during the call using your own pricing rules.
Integrations that matter in Torun
Booksy, Fresha and Treatwell handle most wellness bookings. Whatever the channel, an enquiry from the 12:00–20:00 window lands straight where you work. Solwees plugs into the tools you already run, no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with Booksy, Fresha and Treatwell and support. No lock-in.
Start free trialStop handing customers to competitors in Torun
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees