AI Receptionist for Online Stores in Fafe
Fafe has around 10 active online stores, with inbound calls mostly in Portuguese, English and French. Order and return questions arrive around the clock. Fafe (Braga district, ~49,000 residents) is a market where local online stores compete for callers who phone most in the 10:00–20:00 window.
Instead of voicemail the customer gets an immediate answer. Solwees talks in Portuguese, English and French and hands the full details to Stripe.
Frequently asked questions
What languages does Solwees handle for customers in Fafe?
Solwees answers in 50+ languages with automatic detection. In Fafe inbound calls come mostly in Portuguese, English and French, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 10:00–20:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Fafe?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Fafe.
Is Solwees tuned to Fafe?
Yes. The agent is configured for Fafe (Braga district): it knows the local peak window (10:00–20:00), handles the languages most common in the city (Portuguese, English and French) and routes requests to match your schedule.
Why this matters in Fafe
Order and return questions arrive around the clock. Peak hits 10:00–20:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Fafe
Support handled in a helpdesk or the store chat. Every inbound call or message during 10:00–20:00 lands in your system automatically. Solwees plugs into the tools you already run, no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialReady to stop losing customers in Fafe?
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees