AI Receptionist for Online Stores in Katowice
Katowice has around 10 active online stores. The Solwees agent handles calls in Polish, English and Ukrainian, plus 50+ more languages on request. Order and return questions arrive around the clock. Katowice (Silesia voivodeship, ~290,000 residents) is a market where local online stores compete for the same customers, and enquiries typically cluster in the 10:00–20:00 window.
Instead of voicemail the customer gets an immediate answer: Solwees talks in Polish, English and Ukrainian and hands the full details to Stripe.
Frequently asked questions
What languages does Solwees handle for customers in Katowice?
Solwees answers in 50+ languages and detects the caller's language itself. For Katowice we set up Polish, English and Ukrainian as standard, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the ticket lands in Stripe with the customer's details, order number and the reason for contact. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard.
How fast is Solwees live in Katowice?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Katowice?
Yes. The agent is configured for businesses in Katowice (Silesia voivodeship): it knows the sector's typical peak window (10:00–20:00), handles Polish, English and Ukrainian plus 50+ other languages, and routes requests to match your schedule.
Why this matters in Katowice
Order and return questions arrive around the clock. Peak typically hits 10:00–20:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Katowice
Support handled in a helpdesk or the store chat. Whatever the channel, the enquiry lands straight where you work. Solwees plugs into the tools you already run, no migration:
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialAnswer every call in Katowice, after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees