AI Receptionist for Online Stores in Krakow
Krakow has around 20 active online stores, with inbound calls mostly in Polish, English, Ukrainian and German. Order and return questions arrive around the clock. Krakow (Lesser Poland voivodeship, ~800,000 residents) is a market where local online stores compete for callers who phone most in the 10:00–20:00 window. From Old Town to Kazimierz, we cover the whole area with no call left unanswered.
Solwees answers calls and messages 24/7 and handles the conversation in Polish, English, Ukrainian and German, writing the request into Stripe with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Krakow?
Solwees answers in 50+ languages with automatic detection. In Krakow inbound calls come mostly in Polish, English, Ukrainian and German, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. One agent runs WhatsApp and phone with the same context, so the customer never repeats themselves. The full history sits in the dashboard, including after the 10:00–20:00 rush.
How fast is Solwees live in Krakow?
Standard setup: 48 hours from sign-up. Includes a local number, a connection to your system, a custom voice and a welcome script tuned to the business.
Is Solwees tuned to Krakow?
Yes. The agent is configured for Krakow (Lesser Poland voivodeship): it knows the local peak window (10:00–20:00), handles the languages most common in the city (Polish, English, Ukrainian and German) and routes requests to match your schedule.
Why this matters in Krakow
Order and return questions arrive around the clock. Peak hits 10:00–20:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Krakow
Support handled in a helpdesk or the store chat. Whatever the channel, an enquiry from the 10:00–20:00 window lands straight where you work. Solwees plugs into the tools you already run, no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialAnswer every call in Krakow — after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees