AI Receptionist for Online Stores in Torun
Torun has around 10 active online stores. The Solwees agent handles calls in Polish, English and Ukrainian, plus 50+ more languages on request. Order and return questions arrive around the clock. Torun (Kuyavia-Pomerania voivodeship, ~195,000 residents) is a market where local online stores compete for the same customers, and enquiries typically cluster in the 10:00–20:00 window.
Instead of voicemail the customer gets an immediate answer: Solwees talks in Polish, English and Ukrainian and hands the full details to Stripe.
Frequently asked questions
What languages does Solwees handle for customers in Torun?
Solwees answers in 50+ languages and detects the caller's language itself. For Torun we set up Polish, English and Ukrainian as standard, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the ticket lands in Stripe with the customer's details, order number and the reason for contact. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow, including when the team cannot keep up with the phone. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Torun?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Torun.
Is Solwees tuned to Torun?
Yes. The agent is configured for businesses in Torun (Kuyavia-Pomerania voivodeship): it knows the sector's typical peak window (10:00–20:00), handles Polish, English and Ukrainian plus 50+ other languages, and routes requests to match your schedule.
Why this matters in Torun
Order and return questions arrive around the clock. Most calls typically land in the 10:00–20:00 window, exactly when the team has the least time for the phone. Solwees takes those conversations so no enquiry gets stuck in voicemail.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Torun
Support handled in a helpdesk or the store chat. Every inbound call and message lands in your system automatically. Solwees plugs into the tools you already run, no migration:
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialReady to stop losing customers in Torun?
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees