AI Receptionist for Online Stores in Trutnov
Trutnov has around 10 active online stores, with inbound calls mostly in Czech, English and German. Order and return questions arrive around the clock. Trutnov (Hradec Kralove Region region, ~30,000 residents) is a market where local online stores compete for callers who phone most in the 10:00–20:00 window.
Solwees answers calls and messages 24/7 and handles the conversation in Czech, English and German, writing the request into Stripe with no manual typing.
Frequently asked questions
What languages does Solwees handle for customers in Trutnov?
Solwees answers in 50+ languages with automatic detection. In Trutnov inbound calls come mostly in Czech, English and German, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 10:00–20:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Trutnov?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Trutnov.
Is Solwees tuned to Trutnov?
Yes. The agent is configured for Trutnov (Hradec Kralove Region region): it knows the local peak window (10:00–20:00), handles the languages most common in the city (Czech, English and German) and routes requests to match your schedule.
Why this matters in Trutnov
Order and return questions arrive around the clock. In the 10:00–20:00 window every missed call is real lost revenue. Solwees responds instantly, in the customer's language, and passes the full details to your system.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Trutnov
Support handled in a helpdesk or the store chat. Every inbound call or message during 10:00–20:00 lands in your system automatically. Solwees plugs into the tools you already run, no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €99/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialStop handing customers to competitors in Trutnov
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees