AI Receptionist for Online Stores in Queluz
Queluz has around 10 active online stores, with inbound calls mostly in Portuguese, English and Spanish. Order and return questions arrive around the clock. Queluz (Lisbon district, ~78,000 residents) is a market where local online stores compete for callers who phone most in the 10:00–20:00 window.
Instead of voicemail the customer gets an immediate answer. Solwees talks in Portuguese, English and Spanish and hands the full details to Stripe.
Frequently asked questions
What languages does Solwees handle for customers in Queluz?
Solwees answers in 50+ languages with automatic detection. In Queluz inbound calls come mostly in Portuguese, English and Spanish, and the agent switches language mid-call without losing context.
How does the Stripe integration work?
Native connection: the request is created in Stripe with the customer's details, time and service info. No double entry, no CSV exports.
Does it work over WhatsApp too?
Yes. The same agent handles calls and WhatsApp messages in one flow. It matters most during the 10:00–20:00 peak when the team cannot keep up. Every conversation is saved and visible in the dashboard.
How fast is Solwees live in Queluz?
Going live usually takes up to 48 hours: we assign a local number, connect your system and set the voice and welcome script for Queluz.
Is Solwees tuned to Queluz?
Yes. The agent is configured for Queluz (Lisbon district): it knows the local peak window (10:00–20:00), handles the languages most common in the city (Portuguese, English and Spanish) and routes requests to match your schedule.
Why this matters in Queluz
Order and return questions arrive around the clock. Peak hits 10:00–20:00: at full capacity a missed call is a customer who phones a competitor instead. Solwees answers in under a second and writes the details down before the call ends.
How Solwees handles it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Queluz
Support handled in a helpdesk or the store chat. Every inbound call or message during 10:00–20:00 lands in your system automatically. Solwees plugs into the tools you already run, no migration:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39/month per single location. Includes call handling, WhatsApp, integration with Stripe and support. No lock-in.
Start free trialAnswer every call in Queluz, after hours included
Live in under 48 hours. No changes to your current system, no team training.
Talk to Solwees